Outback Steakhouse : High Turnover Rate

Analysis Outback Steakhouse was started in 1988 in Florida and falls under the Bloomin’ Brands umbrella. Outback Steakhouse was founded on hospitality, sharing, quality, being courageous and having fun. The previous TNA (training needs assessment) revealed that Outback Steakhouse has training issues that need to be addressed. The training issues revealed were high turnover rates and poor customer service skills. Therefore, these main needs relate to skills that are not being addressed by the current

“Outback Steakhouse” Strategic Human Resource Management – HRM 530 Question 1: Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage. The Selection process within most organizations is the foundation of competitive advantage through people. Upon reading this case, there is one particular aspect that stands out: the people are the main ingredients that make the company successful. Therefore, since the competitive advantage to

Prasanna V oUTBACK sTEAKHOUSE 6000I Vikram Prasanna hereby certify that the attached assignment and all materials therein have been created by me unless otherwise footnoted and that all the material contained herein including charts, graphs and other materials have been created by me. | SUBMITTED TO: MARIA RADFORDSUBMITTED BY: VIKRAM PRASANNASTUDENT NUMBER: 212448858 DATE OF SUBMISSION: 2ND MARCH 2014 | CASE OUTLINE: The case outlines Outback Steakhouse, one of the fastest growing and most acclaimed

Policy and Strategy Fall 2005 Outback Steakhouse Corporation CASE ANALYSIS Analysis completed by the Achiever’s TABLE OF CONTENTS I. Executive Summary 3 A. SWOT Summary 3 B. Recommendations 4 II. Current Situation 5 III. External Factors 12 IV. Internal Factors 39 V. Action Plan 76 Appendix A. Stakeholders Worksheet 87 2 I. Executive Summary A. SWOT Summary Weaknesses Strengths • Low turnover rate for management • Lack of

Executive Summary Outback Steakhouse has enjoyed a dominant position in the casual dining market since inception. They have exponentially increased the number of locations each year; however their growth has apparently reached a plateau and they could potentially loose market share. There is significant competitive pressure from rivals using marketing and advertising in attempts to lure away customers. Consumer loyalty is highly valuable and rivals will use whatever tactics necessary to gain

Outback Steakhouse case. Answer to Question 1. By choosing to have a complex and thorough employee selection process, Outback sets high standards. Only the most suitable and right people make it through all the selection steps. Outback benefits by having high performance delivered by these employees. Also, by retaining its employees, Outback Steakhouse maintains a low turnover rate. These factors help the company to create competitive advantage

Literacy Rates 11 Political System 11 Legal System 12 Six Basic Codes and Other Laws 13 Social Organizations 14 Religion 16 Living Conditions 19 Diet and Nutrition 19 Housing 20 Clothing 21 Recreation, sports, and other leisure activities 21 Economic Analysis 23 Introduction 23 Economic

TABLE OF CONTENTS STARBUCKS CORPORATION PRESENTATION 4 1. STARBUCKS COMPANY 4 1.1. Company Overview 4 1.2. Business Description 4 1.3. The core product 5 1.4. A few financial data 5 1.5. Starbucks mission statement 7 1.6. The vision 7 1.7. SWOT analysis 8 STARBUCKS MARKET: THE ANALYSIS OF THE COFFEE MARKET 10 1. INTRODUCTION 10 2. GLOBAL HOT DRINKS MARKET 10 3. THE US HOT DRINKS MARKET IN 2003 12 4. STARBUCKS MAIN COMPETITORS 13 4.1. Competition tree - direct and indirect competition