Outback Steakhouse : High Turnover Rate

A. Printing: It would be pertinent to train employees in the printer sector in exceptional customer service. No customer or end user should have to deal with a disgruntled or frustrated employee. Employees should be professional and trained how to deal with a wide range of customers, or situations that can arise. To disgruntle a client means the possibility of having negative word of mouth, which could result in customer loss to a rival company. Training would allow managers to see more of the expertise of people and increase the foundation of building internal relationships. This would also facilitate customer responsiveness when we have unhappy customers.

Since this is the study of the entire organization in respect to strategy, environment, resources and context. Each of these facets provides useful information in respect to training needs and also for the probability of successful transfer of training to the workplace. It is necessary to asses a few important factors: does Tim Hortons have the resources in terms of money, time and expertise to design and deliver an adequate training program? It would be beneficial to promote a learning culture where employees recognize that learning is part of their job and that learning is an essential part of work life. By considering these factors, both the training transfer and the culture of the organization provide information about whether or not the training is likely to be successful.

The company strongly believes in the importance of highly motivated staff that identifies with the chain’s values and gives them the opportunity to advance. By providing above-average wages, social benefits and other perks In-N-Out pays tribute to the importance of their associates. The foundation of a company-owned university guarantees extraordinarily-trained personnel that internalizes the „customer is

Reevaluation of Walmart’s training is necessary and is supported by current research which finds that there is a link between training and expect organizational and human resource outcomes. Research find that “that companies that conduct training are more likely to have more positive human resource outcomes and greater performance outcomes” (Noe, 2013, p. 234). By determining who needs training, the skills and knowledge that needs to be taught, and the timeframe the training needs to be completed in, the training can be tailored to meet the needs of the company as well as its employees.

1 – Applicant fails to mention any concepts related to customer services or problem solving ability.

Customer service will take on a whole new meaning and will be thought of as the ‘guest experience.’ Staff will be referred to as team members (TM) and will be not only be trained in teamwork, menu, spirts/cocktails and concept, but in how to connect with their guests to provide, the guest experience, not just a meal.  Subtleties like TM knowing how to converse with guests and connect by asking how their day was…and listening for the answer, or complimenting guests on something they are wearing to interacting with their children. TM will make sure to answer guest questions properly and not say things like, “I don’t know if that’s good or not, because I don’t eat meat, but a lot of people order it.” to something appropriate, such as, “The filet is one of our most popular items and is amazing, however one of my favorites is the spicy tuna on potato

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

A lot is hinged on good training and development of the staff that are used to develop, make, maintain and represent a product or service that will be sold to a consumer. This industry leader claims the # 1 ranking in Fortune magazine as the “World’s Most Admired Company” within the communication’s industry (Verizon, 2013). Verizon probably has what is considered to be a competitive advantage which speaks to the training methods used to help a business grow and improve by providing employees with the knowledge and skills they need in order to achieve success (Noe, 2010).

The goal is to achieve higher levels of customer satisfaction and create a uniform policy for all employees to follow when dealing with customers. This training will give the employees a deeper understanding of what

1. What procedures could be implemented in a workplace to identify and analyse customer needs, wants and expectations?

The restaurant I decided to go to was Outback Steakhouse. It is located in two areas in naples. The one I went to was located at 9975 Triangle Blvd, Naples, FL 34113. It is in the same plaza as the store Hobby Lobby, it carries a variety of arts and crafts materials, plus party supplies, fabric and home-decor items. As I first pulled in I was not sure if I was at the right location. I double checked the address I type into google maps from Outback’s website. And as I did it was the correct address and I was there. The many reasons as to why I was confused was because first of the parking area was oddly shaped and it was not facing the front of the building. The parking lot faced the side of the building. Meaning you could see the side door

In 1995, Outback Steakhouse was proclaimed as one of the most successful restaurant chains in the United States. The chain was started by Chris Sullivan, Bob Basham, and Tim Gannon during the 1980s. Prior to starting the Outback Steakhouse chain, Sullivan and Basham were successful franchisees of the Chili’s Restaurant chain. About the same time Gannon played a significant role in several New Orleans restaurant chains. Outback Steakhouse, formerly known as Multi-Venture Partners, was founded in 1987 after Sullivan and Basham sold their Chili’s franchise to fund their venture and they invited Gannon to join. In 1988 the trio opened their first two restaurants in Tampa, Florida.

McDonald's is one of the famous brands that have existed over the last 52 years. The company started in 1955 by Roy Croc and the first restaurant was opened in Des Plaines, US. This restaurant is no longer running and has been turned into a museum. The company is committed to improving their

Knowledgeable and well trained employees are needed in every organization. It is important employees are able to perform all the tasks needed in order to reach the organizations needs and achieve the set goals. As times change, employees may stay behind in skills or may even lack training when it comes to new systems, technology or other procedures that the company may need in order to better performance. That is when the importance of training is more evident. An organization has a large responsibility for their success which is why training, development, and career development is

Identify two to three (2-3) training needs through a Training Needs Analysis (TNA) and justify an approach for this training.