Purpose and Scope of Study
Bandon Group is a family owned distributor of office equipment. It is famous for its good customer service, technical support, and innovative products, and excellent in providing products with quality and services at cost-effective price (Summer, 2005). The Group now has four divisions, and they decentralize to meet the different needs of their local markets. Corporate headquarters handles the central administrations and information systems support.
Bandon Group, Inc. is currently attempting to discover how Information Technology can better support the overall missions, goals and objectives of the organization. Data is not currently integrated across the various divisions, which causes a duplication of effort,
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According to Summer (2005), the ERP system should meet these requirements:
To integrate internal and external resources. Production allows companies and departments to share information, to avoid lengthy processes and production management blind spots; integrating of supply chain resources to improve their core competitiveness.
To quickly meet customer’s demand. The market and customer information, order information, products and customer service feedback process through the ERP system analysis, and timely delivery to the ERP system and corporate planning departments, enhance the dynamic response capabilities, full reflect the needs of manufacturing companies according to market the idea.
To improve customer’s satisfaction. To strengthen customer loyalty and trust, to further strengthen the customer-centric business philosophy.
To improve cost management and profit, and to do loss analysis of efficiency. The product, inventory, and purchasing, administrative costs of the four processes of full control to ensure that the Group maximizes the benefits.
To develop new and highly integrated software-based system. To build up more intelligent business and scientific management.
The system should be developed according to the requirement of easy operation, friendly interface and flexible use safety. It is a customer relationship management system.
Current IT situation – Internal
Since early in the information technology, the
Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers
The purpose of this project is to conduct an analysis research into the implementation and management of this business enterprise system. This project deals with developing and upgrading the computer system to handle to daily work load of our business while being able to conduct communication between sites and data back-up. Furthermore, we will analyze other various architectures features such as: system requirements, architecture selection, resources and timeline, security and the
Dynamics ERP by Microsoft Corp. is the best choice for Kudler Fine Foods as they need a new accounting system in order to operate at full capacity the key features, technology, costs, and benefits in which they have to ensure growing success within Kudler Fine Foods depends on upgraded accounting technology to stay ahead of their competitors. The key features for this product, the core technology, overall benefits, and the low costs compared to the competition is the key features to give them a possible edge
2.The ERP solution increases the efficiency and decreases the costs. It also provides reliable information and the processing of information is very quicker so that, it can reduce the paperwork burden. The ERP is very flexible it can in any business environment. At the same time it’s so expensive to implement the ERP and also to replace it. Because of that, the negotiating power of suppliers is increased.
The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use.
The life cycle of the system can be designed and analysed with SDLC (system development life cycle). SDLC is an identifiable system for following-up on the planning and announcing the organization of “Family Pet’s” objectives to improve and maintain organization operations for events. The standard step are plan/select a system, analysis the system, design the system, and implement/operation the system. Furthermore, “Family Pets” is a small business looking to improve the functions of events by organizing conference, seminars, and parties. The system will be called “Love.” A system is the interrelated set of business procedures used within one business unit working together for some purpose. The purpose of “Love” is to develop the company's growth by adding new clients/customers, promotion/advertising, develop skills, advance knowledge, and purchase new products for procurement. The goal is to have quality level operation based on demands and supply resulting in more profits from customer loyalty. Also, the outcome will be that the objectives, structure, and process will be simplified with knowledge of how to exploit information by all employees. The parts of the system to “Love” are components, interrelated components, boundary, purpose, environment, interfaces, constraints, input, and
In addition, listening to customers can result in increased quality and product innovation. Organizations need to heed what their customers are saying about their products and/or services because, as I said in the beginning there would be no business without customers. Customer centered excellence is a way of building a competitive advantage and growing your market share.
Groupon is an advertising platform that is largely geared towards serving local markets. Businesses can use Groupon to promote their own discounts (vouchers) for services and products. Groupon helps facilitate connections between businesses looking for customers and customers looking for deals.
Focus on all aspects of the customer lifecycle with an objective of retaining customers. Actively visiting customers, partners, and prospects in the region to align revenue and profit targets.
“Groupon is the fastest growing company in the daily deal social e-commerce arena. For this reason, their growth and globalization strategy is of particular interest to any researcher or investor interested in understanding this industry and its potential future growth and development” ( Hughes, Breytenbach, 2013).
2. It can improve the customer experience. It increase customer satisfaction. It increase business performance.
* To have the confidence of the information that should be given to customers, advice them and offer a better customer service.
It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.
The explosion in the computing field in the last twenty years forced the organisations to be computerised for achieving most of their operations using Information Technology (IT) systems. The implementation of the systems requires a management program for the IS applications development.
This will help the company to deliver product and services that satisfy customers, hence increasing profitability.