STUDENT IDENTIFICATION NO
MULTIMEDIA UNIVERSITY
SECOND TRIMESTER FINAL EXAMINATION, 2009/2010 SESSION
BOM 2O64 – QUALITY AND OPERATIONS MANAGEMENT
(All Sections / Groups)
DECEMBER 2009 a.m. – a.m. (2 Hours)
INSTRUCTIONS TO STUDENT 1. This Question paper consists of 9 pages with TWO SECTIONS. 2. Attempt ALL questions in Section A and B. The marks for each question are given. 3. Answer Section A in the OMR Form provided, and answer Section B in the Answer Booklet provided.
BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
DECEMBER 2009
SECTION A Answer ALL questions in this section. (40 Marks) 1. Manufacturing work sent to other countries is called: __________________. A) downsized B) outsourced C) internationalization
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A) design by imitation B) product analysis C) reverse engineering D) benchmarking E) disassembly 14. Which of the following is an issue that designers must take into account in product and service design? A) legal, environmental, and ethical issues B) reliability C) standardization D) range of operating conditions E) all of the above 15. A formal way to document customer requirements is: __________________. A) consumer surveys B) quality function deployment (QFD) C) focus groups D) Delphi technique E) sales/marketing matrix 16. Which of the following is not a goal of supply chain management? A) fewer suppliers and long-term relationship B) small lot sizes C) on time deliveries D) lowest possible transportation costs E) delivery often to the place of use 17. Vendor analysis has the greatest potential for savings for items which have: ____________________. A) low cost per unit B) low annual cost-volume C) high cost per unit D) high annual usage E) high annual cost-volume
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BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
DECEMBER 2009
18. Which of the following is not true of vendor analysis? A) It involves an examination of the function of purchased parts or raw materials. B) Its purpose is to reduce costs and/or improve performance of purchased goods or services. C) It is usually performed only periodically. D) Representatives from design and operations may work with purchasing. E) If improvements are identified, purchasing
This quiz is to be completed individually. You may refer to course materials in order to prepare your answers. However, do not discuss the questions and answers with any other person regardless of whether they are in the class or not.
3. How can supply chain design and integration help John Wolf reduce investment and space requirements while maintaining adequate service levels?
The purpose of this report was to provide a response to the following questions by referring to the concepts covered in the text and discussed in class.
Write a 1,050 to 1,400 word paper addressing each of the six questions at the end of this assignment.
2.) Answer the following questions based on a reading of the above document and material from your textbook.
Question 12. 12. (TCO 4) Producers rely on a class of intermediaries called value-added resellers (VARs) to assist with which of the following functions? (Points : 5)
1. The paper fulfills the purpose of the assignment as described in the syllabus and in this document (up to 10 points)
This summary will be referenced from the course textbook from pages 87 to pages 92
The procurement section of Target’s supply chain is an essential part of how it replicate costs to customer requirements. The overall affiliation between customer fulfillment and the supply chain are closely linked to products that are designated based on benchmarks that have been appropriately matched to target costing structured with market criticism and feedback provided. When focusing on purchasing products to sell to customers, the organization selects and processes the best option that best matches Target’s
Post these responses directly in your private student journal. Your assignment is due Wednesday, April 10th. Then a forum will open for each of these assignment questions. Please write two-to-three paragraphs per question.
Please save this document before you begin working on the assignment. Type your answers directly in the document. _________________________________________________________________________
4.Given the 4 areas of the company, choose some supply chain processes and suggest appropriate performance metrics.
The organizations that will be discussed are Century 21 Powerhouse Realty where I am employed at as a real estate agent and the Disney organization, which is an organization that has adopted total quality management. In the following paragraphs I will evaluate my organization’s mission, vision, goals, and objectives as well as discuss the relationship
4. In a service supply chain, the (explicit) cost of information is higher than in a product
This section contains one question. The marks for each part of the question are shown in