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Strategic Plan Analysis Paper

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Strategic Plan Analysis Paper University of Phoenix MGT/449 - Quality Management and Productivity LM08BAM02 John F. Salvagno July 23, 2009

Strategic Plan Analysis Paper The organizations that will be discussed are Century 21 Powerhouse Realty where I am employed at as a real estate agent and the Disney organization, which is an organization that has adopted total quality management. In the following paragraphs I will evaluate my organization’s mission, vision, goals, and objectives as well as discuss the relationship …show more content…

Our broker offers a mortgage company as well as an escrow company. Each of the departments has an appointed manager. The manager in the real estate side assists the broker support and manages over 100 real estate agents on a day to day basis including marketing. The management style at our office is very traditional. The broker runs the show at the office, the manager carries out the smaller tasks the broker delegates down to him and keeps the agents on track making sure we assist the office meetings, that our licenses are up to date, and assists us in any problem or questions we may have. Since real estate agents are self-employed, we do not have much supervision. However, we do have to assist mandatory weekly meetings and personal one on one coaching with our broker or manager on a weekly basis where our goals and objectives are discussed and analyzed. The Disney theme park is an organization that focuses on customer satisfaction. The management style at the Disney theme park is very diverse and non-traditional. All employees from janitors to performers are called “cast members.” Managers at the Disney theme park focus on the role of employees in service delivery. Employees are broadly trained in communication, quality awareness, and customer service. Employees at the Disney theme park have regular team meetings for effectiveness evaluations. Disney theme park employees are additionally made

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