When Drew wanted a new book, he did what most people would do; he went to the local Bookmaster store. On the way to the store, Drew encountered traffic problems as well as a city bus blocking the store’s parking lot. Upon arrival he had a short wait before speaking with a customer relations associate to check the availability of the book. The associate checked the computer and found the store had two copies available. The associate and Drew looked for the book and discovered the book was out of stock. Drew was given the option of driving 15 miles across town with the assumption that the computer inventory was correct, and the book was actually in stock at another Bookmaster store. With much frustration, Drew was leaving when the …show more content…
Unfortunately, the requested book was unavailable at that store, but the associated offered alternatives to Drew. The alternatives included purchasing the book from another Bookmaster store across town, transferring the book from another store, or using an e-book version. However, Drew was not satisfied with any of the alternatives, so he chose not to purchase the book. Despite Drew’s dissatisfaction the associate put forth effort to help Drew in locating a copy of the book which showed that the employees at Bookmaster care about their customers’ wants and needs.
On the other hand, Bookmaster needs to improve a few areas to reduce the dissatisfaction felt by its consumers. The first alteration that Bookmaster should investigate is how often the city bus blocks the driveway to the store. If the bus is blocking the driveway numerous times throughout the day the store could be losing customers because he/she was unable to park new the store. For example, if an elderly or disabled customer wants to shop and is unable to park close to the building, he/she may decide to continue on to the next book store or to make his/her book purchases online. In order to reduce or eliminate customer frustration or dissatisfaction, the owners of Bookmaster should contact the city bus manager. Bookmaster could suggest moving the bus stop by a couple feet to prevent the bus from blocking the stores entrance or to ask if the bus driver could be made aware that he/she is blocking the
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was challenged by parents of students attending Cummings High School in the year of 1986. Apparently, the book was arequired reading, and parents pushed for it to become an optional reading assignment. Some parents did not want their children to
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Inventory is the biggest investment of the business and the performance of the inventory can determine whether the store succeeds or fails. We have chosen a different supply strategy as a method to save on cost. This method will require our publishers to ship books directly to the store which will save on our shipping expenses.
Sam Stevens lives in an apartment building owned by his landlord, Mr. Quinn, where he has been working on an invention that plays the sound of a barking dog to scare off potential intruders. A national chain store has contacted Mr. Stevens, and would like to sell his product exclusively. Despite the fact that Mr. Stevens and the store never signed a physical contract, he verbally told a store manager several months ago that he would ship 1,000 units. Now, the chain store has just contacted Mr. Stevens via letter, demanding that he deliver the promised 1,000 units immediately (Southern New Hampshire University, n.d.).
During the first week of the school, two professors had given her assignments to read a chapter before she came to the next class. That day, she had a couple of hours before she headed out to volunteer work that she signed up for at church, so she decided to go to the library after class and finish the assignments. She went to the front desk at the library, and asked for the two reserved textbooks. The person behind the desk, informed Traci, that students are allowed to check out one book at a time. Fair enough she thought, and she checked out a text book, found an empty table, sat down, and opened up the chapter that she wanted to read. Guess what? Her jaw dropped, because that chapter had 32 pages. It may not be a lot for many students, but knowing that
Growing up, writing and marking in any book was frowned upon and thought of as disrespectful. It was like damaging property, but after reading Mortimer Alder’s essay, “How to Mark a Book,” my thoughts have definitely changed. Alder discusses many things, such as, the three different types of book owners, different ways to mark up a book, and why is writing in a book necessary. Everything he mentioned really stuck with me and I am glad to have read this essay.
Diamond was so excited about her new furniture purchase that she could not sleep. She stayed awake all night trying to help her Aunties clean. She told her Auntie Mahogany about the 24-hour grocery store for food. Realizing that no one ate, Mahogany agreed to go grocery shopping and she wanted to locate a place to eat. Ebony agreed the Cascade/Camp Creek area had many nice places to eat that were conveniently located to the house for a quick meal. The following day, Ebony remained at the house to await the delivery of the furniture. Diamond begged to stay home, but she received instructions to go to school and be surprised when she came home. The company delivered the furniture as scheduled. The girls wanted to know what to do with the other items and Ebony requested that they place them in
With respect to staffing, I found that I initially had trouble serving customers quickly enough during peak hours. Customers dissatisfied with their queue times often left the store, resulting in lost sales.
Barnes and Nobles is one of the biggest bookstores that has a brick-and-mortal store concept. In the past they were know as a “big bully” that drove small book stores to close down because of their aggressive tactics to have competetetive advantage over them. Nonetheless, with the evolving circle of technology they have had a hard time in keeping up with the E-book era. In 2014 E-books increased its reader subscription by 28% compared to 23% in 2013. This number will continue increasing because 50% off American’s have access to devices that are either an e-reader or a tablet. B&N changed its business model to adjust to this new setting before it suffered a
Happy with my selection and feeling fairly proud of myself, I take the book to the check-out desk. The desk is occupied by the stereotypical librarian. She is an older lady probably in her sixties with gray wiry hair and half square bi-focal glasses that sit on the end of her nose. As I place the book on the counter, she looks down her nose and through her glasses at me with a look of skepticism. Frowning as she speaks, she tells me that maybe I should choose something else. Undaunted, I refuse and ask to check out the book. She gives a few other suggestions but again, I refuse. She wishes me luck as she slides it back to me and I stuff the hefty book into my backpack.
Despite, the store has a large range of goods and is well laid out and clean, but the owner doesn't treasure this as an opportunity to attract more new customers. On the contrary, he provides bad service or even no service to customers which may due to people start leaving his business and work for his competitors.