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Business At Inbound Marketing Firm Hubspot

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Although business at inbound marketing firm HubSpot was good, but founders Brian Halligan and Dharmesh Shah has come to realize that their business is at a crucial juncture (Steenburgh, Avery & Dahod, 2014). In order to continue on the path of growth, Brian Halligan and Dharmesh Shah must make some decisions regarding the direction of their company. To achieve the company’s goals of growth acceleration and maximum profit, HubSpot realizes they need to overcome a few challenges inbound marketing presents.
The case study states (Steenburgh, Avery & Dahod, 2014) HubSpot‘s inbound marketing did not target a specific type of customer. In other words, the company was lacking a niche market focus. As a result, HubSpot found itself attracting a diverse set of customers which made planning strategically somewhat difficult. Since the needs of its diverse customer base are different, HubSpot cannot possibly cater to all these needs effectively. Having a mix of customers presents a challenge in terms of cost in HubSpot’s sales and customer service areas. By narrowing its scope, HubSpot can meet the needs of their customers more efficiently. Therefore, it would be in the best interest for HubSpot to cease efforts of being all things to everybody and concentrate its focus to one type of customer.
Ideally, your target audience should be early adopters, heavy users and can be acquired at low costs (Kotler and Keller, 2016). When focusing on a specific target market, single out the group

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