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Business Goals Through Effective Community Management

Decent Essays

The company agrees to the fact that it is important for the company to cater for business goals through effective community management (Da Silveira, 2013) .The positioning of Sainsbury is comparatively plain and it helps the users to quickly scroll through the main menu. The scale of Sainsbury in the realm of operating in retail business is compact; hence this is reflected in the website layout as well. However, position of Sainsbury is not cost effective, since it doesn’t offer interesting discounts.

It has been seen that both the companies try to foster loyalty programs that helps to widen brand loyalty and builds brand equity by leaps and bounds. The loyalty card feature of Sainsbury takes into account the intangible profitable feature that is invested in corporate social responsibility, rather than monetarily and extrinsically benefitting customers directly. The layout in the website is user friendly and is easy to interpret. Hence, this is how value creation and proposition is identified (Balmer, 2012). Sainsbury involves itself in customer’s lives rather than conventionally providing services. In this case, the provider’s sphere is the extra Sainsbury funds invested for customer’s sphere (independent value- quality and price wise). Hence, a joint spherical value realm is created as Sainsbury’s through loyalty charity programs created as Sainsbury’s through loyalty charity programs (Gronroos & Voima, 2012).

Analysis of Positioning

Wal-Mart has been focusing

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