Despite the increase in a reliance on technology, and other innovations, two factors continue to be the critical cornerstone for success for all firms: customers and employees. Typically, focus is placed in large part on the customer, for without customers, how can firms expect to make a profit? Yet it is the employee of a firm that is actually engaged with the customer, providing them with a desired service or product. Furthermore, employees engage in the mundane everyday tasks that keep a firm operating efficiently. Without the employee, firms would cease to be able to provide their service or product to their customers. This dependence on reliable, hard working, and motivated individuals places great importance upon the critical …show more content…
The previous viewpoint of the manager-employee relationship saw the manager strictly as the supervisor; responsible for making sure that the employee completed their task, and punishing the employee that did not. In general, no attempt was made to strengthen the relationship between the manager and the employee. The mindset was similar to my father’s view, “You’re paid to do a job, so do it!” The employee was seen strictly as a tool, easily replaced if it failed to complete the job. Today, the “do it or you’re fired” mentality can no longer motivate most employees, and many long for a sense of meaning and purpose in the tasks that they complete. When employees are unhappy, they simply leave their current job for something more fulfilling. If organizations hope to lower turn over, and keep employees longer, firm leaders have to begin to think, and treat employees differently. Many organizations have adopted employees as their single greatest asset. Some organizations recognize the manager/employee relationship as the key to their success. When firm leaders see their employees in this manner, and when their actions reflect their positive thoughts and feelings towards employees, employees tend be happier, and the organization as a whole tends to be more successful (Noe, Hollenbeck, Gerhart, & Wright, 2013). If the manager-employee relationship is so vital to the success of an
In this economic time, a reduction in employee morale is becoming more apparent. “This downward trend in job satisfaction raises concerns about the overall engagement of U.S. employees and ultimately employee productivity, retention, creativity, risk-taking, mentoring, and in overall employee motivation and interest in work” (Heathfield, n.d., ¶5). Companies as a whole are examining methods to increase employee satisfaction.
Leaders believe people have an intrinsic value beyond tangible contributions as workers. As a result, genuine interest in the spiritual, professional and personal growth of all employees is demonstrated.
An employment relationship is a linkage between employer and employees. Through this linkage a reciprocal relationship is built upon and when reciprocity is lacking it is detrimental to both employee and employer. It is this law of reciprocity, when someone does something nice for you; you do something nice in return that keeps American society maintained and running. Therefore, this theory of reciprocity is very important in today’s society when it comes to handling business. In Jeffrey Pfeffer’s journal article ‘Human Resources from an Organizational Behavior Perspective: Some Paradoxes Explained’, he discusses the pervasive distrust employees have with employers. In Daniel Pink’s book, Drive: The Surprising Truth about What Motivates Us,
Researchers in the past have made valuable discovery about employee relations what is the cause of dissatisfaction and satisfaction at work. Companies that want to
Today’s workforce is not what it was years ago. Times have changed. Management has shifted and leaders are scrambling to find new and innovative ways to maintain their success. In a successful organization, employees and management share the same goals, communicate effectively and adapt to change. Creating a successful organization can be difficult. However, it can be done through the use of effective leaders, goals, strong communication and a balance between departments. While trying to maintain a successful organization requires a lot of work, it is almost inevitable that establishments will fail and issues will arise.
Employees who feel good about themselves produce good results, propabley one of my bigest take aways is the one minite goals or keeping it as simple as poosible , don't complicate it and make it possibele to understand the goals in one minite , setting up a goal is important as it provide immideate feed back to employees and let them know where they stand , it is human nature to constantly look for thier place in a spafice setting with out goals employee will simply loss interset , evey eployee is a potential winner investing time in my employee and help gorw them , find thier strenght and match my employees to avilabe postiones in our orginaztion , I learnd to ask myself if the
After analyzing this organization, it is apparent to that job satisfaction should be a priority for management. Job satisfaction can be best understood as a positive emotional state resulting from a perceived satisfaction from one’s job (Locke & Lathan, 2007). Employee satisfaction is an important retention strategy based on the knowledge that a satisfied employee is more effective in completing their duties, more productive, and seldom contemplates alternative employment. Achieving a goal of a high employee satisfaction rate consist of implementing compensation and reward strategies mentioned prior. It should be emphasized that employees, regardless of industry respond in a positive manner to positive recognition. Positive recognition can be achieved with more than compensation and rewards. Creating an atmosphere where employees feel like their ideas and opinions matter can be just as effective as monetary and non-monetary rewards. A routinely exchange of ideas
In the 1930's union managers were able to agree that there was a need for new and better ways to handle employees. According to the McGregory Theory X and Y, there are two different ways managers view their employees. In theory X (which is the more outdated theory), managers believed employees needed supervision. They also felt they were, lazy, dis liked work, and that they needed direction. Theory Y indicates, managers vies employees as naturally active, like responsibility, and have self-direction. In order to successfully and progressively run an organization a manager would need to be more of a Theory Y, type of manager.
Managers should ensure their employees have effective job attitudes towards their work and the organization. In his video lesson, Dr. Fisher listed humility and displaying a positive core of self-evaluation as some of those effective attitudes (Fisher, 2011). It is also important to recognize negative attitudes which can lead to job dissatisfaction, employee absenteeism and possibly higher turnover rates. Agencies should attempt to avoid negative perceptions of organizational citizenship by their employees when possible (Robbins & Judge,
The aspects of business success that Jones (2012) chooses to study are that of customer retention and employee satisfaction. Being able to minimize the loss of customers correlates to improved financial
“Setting the right tone in an organization by creating a positive, humanizing environment contributes immeasurably to staff effectiveness. Creating an organizational culture in which values are clearly stated and staff are encouraged to invest in achieving the agency’s mission.” (Brody, pg 379) When taking a look at any organization we need to look at the many factors that come in to play when trying to make an organization run smoothly. Having good leadership skills is vital for the growth of any agency. “A skilled, committed, and caring staff is crucial for every productive human service organization. (Brody 91) At times employers forget that your employees are the most valuable asset within their organization, without the employee’s drive
Landis, E. A., Vick, C. L., & Novo, B. N. (2015). Employee attitudes and job satisfaction. Journal of Leadership, Accountability and Ethics, 12(5), 37-42. Retrieved from http://ezproxy.liberty.edu/login?url=http://search.proquest.com.ezproxy.liberty.edu/docview/1764139256?accountid=12085
Organization leaders should understand that employees are not only economic beings motivated by money but are also social beings motivated by social factors such as love and conducive working culture (Marquet, 2015). Sinek focuses on the various means of bringing the balance back in our organizations so that companies and the individual workers can work side by side in a symbiotic affiliation with each other. For example, Sinek points out an example of a CEO named Bob Chapman, whose major focus was building workers who are capable of doing extraordinary things (Sinek, 2014). Considered a people-centric leadership style, Mr.
This book helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. It offers ideas toward developing a more satisfied workforce and a company more informed about some of the more common employment
The company employees are taught to see the company as small no matter how big the company earns. This gives them an opportunity to offer products of high quality. (Steers et al, 2013).To fulfill its dreams, the company works with employees who have a