Case Analysis: Mckinsey & Company- Managing Knowledge and Learning

Evaluating his approach to bringing about change in his organization. Comparing his approach with that of Jack Welch.

strength and position in the market as an “implementation” consulting firm. The firm’s ability to

Jenson interviewed business executives from diverse industries and organizational size, he stated that one of their largest challenges that leadership were concerned with was staffing – finding the correct personnel, keeping them, and ensuring they buy into the visual modality of the system. Having the right staff is important for any organization. With the right staff the company will retain loyal personnel who will not compromise the integrity of the business.

1. Identify the key factors responsible for the success of Gordon Biersch to date. What concerns, if any, do you have as the company looks ahead?

Using Analytical Procedures as Substantive Tests By Frank A. Buckless and D. Scott Showalter, NC State University

Evaluate Peter Arnell’s first two months as general manager of Clayton SpA. What are the main challenges he faces? How well is he dealing with them?

Ellen Zane had her work cut out for her at Tufts-NEMC. The Tufts University affiliated teaching and research hospital had long been on the decline. It was mired in financial difficulty, was falling behind other teaching and research AMCs, and was not effectively serving its local community. Beginning on the day she accepted her position as CEO, Ellen Zane started on a path of reform. Upon learning that the hospital only had 10 months of cash on hand, she began brainstorming on how to make the hospital financially viable, starting by meeting payroll needs first. She discovered that Tufts-NEMC was being drastically underpaid and began looking for solutions to the problem of reimbursements. One of the more

1. What types of decisions must Chad Thomas make daily for his company’s operations to run effectively? Over the long run?

1) What are the challenges that Ivan Guillen faces in his role as marketing manager of the RBG business?

The un-official coffee break every day at 10 AM has significant effects in building the relationships between team members at the workshop. Therefore, the fact that Miller was unable to join most of the coffee breaks prevents him from getting to know and forming friendship with other people at the workplace.

The following decade, McKinsey experienced slower growth due to competition from BCG as well as the overall economic and social environment in Europe and the US. This led the firm to realize the need for knowledge management, client impact, and developing multiple career paths for the firm's consultants to create growth in the future. As the company made these changes, it increased their capacity to support the strategic objective of changing McKinsey into a firm focused more on clientele services.

McKinsey & Company is a worldwide business consulting company that has been established in 1936. McKinsey focuses on the improving performance of companies and developing plans for improvement. McKinsey & Company offers their services in all areas of business: HR, marketing, IT, finance, etc. Business consultants may be hired if a company wants to increase their sales, reduce price of their product, and find the ways to introduce a new product into the market, and so on. About 80% of the world’s largest corporations are McKinsey & Co’ clients. The mission of McKinsey & Co is “to help leaders make distinctive, lasting, and substantial improvements in performance, and constantly build a great firm that attracts, develops, excites, and retains exceptional people.”

Learning and knowledge management is rising as a key factor to handle change and developing competitive advantage.

The firm under analysis is a small IT consulting company in the United States. Cloud Computing has performed in the industry within 8 years, so that it has managed to collect its regular customer base. The company was founded by a group of enthusiastic entrepreneurs being still the chief executive officers. Their team designs and implements IT solutions for various organizations while the rest of the personnel receives the knowledge presented by few founders of the firm. The organization takes a top-down approach in human resource management. However, it is appropriate to make a general comment on the fact that knowledge management is a key driving force within the company. The chief executive team shares its knowledge with the rest of employees, so that a positive ethical environment is always present within this organization.

gained in projects is a critical topic for many companies of today in order to gain