Case Analysis SBI Kohinoor Business M Essay

With the Bank’s open teller positions, staff no longer need to conduct transactions through a screen. By giving the customer and staff direct face-to-face contact, more interaction can take place providing more opportunities to cross sell. The new branch design also offers private offices, internet banking terminals, phone banking access, self-service change counting machines and at key locations 24-hour automated coin dispensing and deposit facilities to support commercial customers. However, a good functional and aesthetic environment is only there to help support interactions with customers.

In response to a loss of clientele to competitor firms, Ken Winston (C&B’s Boston Sales Office Director) assembled the five most successful salespeople into a Key Accounts Team (KAT). Having previously enjoyed the autonomy of selling a diverse array of products to their own clients, these five ‘Generalists’ would now ‘Specialize’ only in one specific

Thus, each bank needs to differentiate their product offers to customer, strengthen their portfolio, and improve services, etc depending on its strategies.

HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network of over 455 branches spread over 207 cities across the country. All branches are linked on an online real-time basis. Customers in 90 locations are also serviced through Phone Banking. The Bank’s expansion plans take into account the need to have a presence in all major industrial and commercial centers where its corporate customers are located as well as the need to build a strong retail customer base for both deposits and loan products. Being a clearing / settlement bank to various leading stock exchanges, the Bank has branches in the centers where

Research Methodology: The research is exploratory in nature and the study uses the latest available published secondary data for the years 2008-2013 compiled from Report on Trends and Progress of Banking in India RBI. For the purpose of analysis of data appropriate trend and percentage analysis is used.

The inclusive study of Askari bank helps to suggest the organizational wide plans that verify the long run success of the organization, finding new ways to add value, flexibility, and developing unique skills and ideas to manage people. After studying one can simplify that how a bank can provide various products & services to the customers in order to provide them best value. The purpose of Askari bank is to provide professional reliability, customer satisfaction and teamwork to achieve constant growth and profitability in all areas of business.

State Bank of India was founded in 1806 as Bank of Calcutta. It was the first Bank established in India and over a period of time evolved into SBI. It is the oldest commercial Bank in the Indian subcontinent. The Bank is India’s largest commercial Bank in terms of assets, deposits, advances, profits, branches, number of customers, employees and ATM centres. The Bank enjoys the continuing faith of millions of customers across the social spectrum.

Mr. Pinto (name changed on request) of Axis Bank Limited of Nerul Branch was very co-operative when I visited their branch and introduced myself as a 10th Std. student of Ryan International School, Nerul and inform my purpose of visit of carrying out a survey on various types of bank accounts available and commonly used in India.

This reports deals with Introduction to State bank of India, challenges due to technology, Implementation of CoreBanking System, benefits to SBI, various architecture followed at SBI & talk with MR. ASHOK KUMAR SHARMA (Chief Manager SBI Stressed Assets Resolution Centre).

Understanding of the fact that digitalization of the bank is inevitable, in order to maintain and improve Sberbank’s current positions in the market, had come several years ago. In the company's development strategy until 2014, the top management of the company identified five priority areas: increasing quality of client-oriented service for all customer categories; centralization and consolidation of internal functions; implementation of the ideology of continuous improvement (SPS – Sberbank Production System); HR management modernization; and developing international

India’s banking sector has grown very fast over these years. India has a large web of banking it has 26 public sector banks, private sector consists of 20, and there are 43 foreign banks which is a good sign for banking sector. Also it consists of 61 regional banks. There has been a noticeable expansion in dealings through ATMs, and also with internet and mobile banking banks has shown tremendous growth.

Over the years, the need for the cashless transactions have increased because of the ease and comfort involved with them. SBI just caters to this latent demand by providing a hassle free cashless experience. SBI being one of the leading banks in the country has always focused on the value added products and it is reflected by its tagline making life simple. It is positioned for the customers who don’t like to carry cash and yet expect to have a cherishing experience in all the transactions they wish to have.

Bank of Baroda is one of the largest banks in India and ranks second in terms of number of customers after SBI. The bank offers a wide range of banking products and financial services to its retail and corporate customers through its branches, specialised subsidiaries, and affiliates. It has a number of credit options available for specific needs of customers with some of the popular ones being personal loan, home loan, reverse mortgage loan, etc.

One of the major drawbacks for ICICI bank is that it charges very high service taxes for the services provided by the bank as compared to other banks. This makes the bank facilities viable only for higher class. As a result, the middle and bottom economic classes, which are a major chunk of population in India, are being left out

The second factor favouring bancassurance in India, according to her, would be the special features such as: the product design - a link with loan products, the special rural flavour, and 'information technology enabled sales approach, planned sales training to bank staff, and the special staff incentive schemes for motivating bank staff to promote bancassurance. The author has concluded that, bancassurance will become the most successful of the multi-channel distribution strategy adopted by the life insurance companies.