Case Analysis on Low Morale in the Workplace

A nurse in a position of a leader, like a charge nurse, who is not emotionally developed could hinder the function of the whole unit. A leader has to be able to manage their emotions, be motivating to their self and others, be empathetic, and handle relationships (). If a nurse comes to work with a bad attitude, this could potentially affect relationships with coworkers, and even contribute to lowering the whole morale of the staff on the unit.

As stated in this case, the customer services business has grown doubled in the past five years as the advancement of technology allowed employees to investigate most software and hardware system faults from the center through remote monitoring. However, as the business grows, there are possibility of increasing work load and pressure that causes the rise of those negative feedbacks from both customers

An employee’s morale is tied to their work, the more stressed and dissatisfied the employees are the more their work will suffer. A happy employee means more work will be done, working in a happy and safe and secure work environment will make the workers more willing to work harder.

In order for the health service to achieve the delivery of high quality, safe, effective care; successful leadership will be required at multidisciplinary level throughout the organisation (Health Service Executive 2009). Research on leadership has revealed an optimistic affiliation with improved patient safety results, salubrious work environment (Shirley 2009), job fulfilment (Sellgren et al. 2007), reduced staff resignation rate,

Leadership is a difficult task, by which a person impacts others to accomplish an objective. While this is a challenging situation in any field, it is of extreme significance in the healthcare setting, where quality of service, trust, and ultimately people's lives are dependant. In addition, leadership-- whether it be positive or

Inadequate or inefficient leadership can act as a catalyst for implementation failure in majority of proposed changed in the healthcare industry. Additionally, leader team that is not a representation of the organization or its diversity can also jeopardize the integrity of the project, and will eventually lead to an epic failure.

Morale: With employees, more engaged in their work and more pleased with the corporate culture, their morale will naturally be higher. This leads to less time and productivity lost to illness, tardiness, or extended breaks and lunches.

A successful and societally beneficial healthcare organization must have a leader who has a sense of right and wrong, exhibits restraint, dispenses wisdom, and is a visionary that guides the organization to reach its maximum potential. The role of a successful leader is dependent upon employees that embrace the organization’s culture, mission, and direction. An effective leader rallies employee support and allegiance to the organization’s cause. An influential leader can elicit employee positivity and dedication, and has the ability to engage employees in achieving goals set forth by the organization and leadership.

In order to achieve this goal, I will increase employee morale by establishing written and oral communication, using the reward system and being an effective leader will improve the overall morale of the hospital’s nutrition services employees. In order to prevent overworking employees, I will arrange interacting groups to establish time to discuss upon ways to improve hospital setting, making it work effectively and not just efficient with the given tasks. Most employees feel overworked because they feel that they do more labor than others and feel underappreciated. Creating interactive groups between dietitians, diet assistants, and hostesses will promote new and faster ways of communication preventing them to fall behind schedule. Furthermore, new employees will need extra online and

For instance, maintaining a moderate growth in wages with time to ensure the employees are not overworked. The risk of failing to provide a fair workplace environment for all the staff in an organization involves a decrease in the level of employee morale. Reducing the level of employee morale means that the degree of work output of the employee in question will be affected. Additionally, employee autonomy will also be jeopardized since the employees will create a barrier between themselves categorizing themselves based on the provided treatment at the

An effective leader can create a working environment that satisfactorily supports the staff members so he or she can productively perform in his or hers’ assignments. The top three characteristics of an effective leader are the ability to communicate well, fairness to everyone on the team and are knowledgeable in his or hers’ field of practice. An effective leader must be able to communicate well with others to maintain and promote open communication among the team. When leaders deal with employee conflict, an effective leader is fair. These leaders motivate their nursing staff to work toward a greater good in creating a positive change (Dunham & Klafehn, 1990). An effective leader should be knowledgeable about his or her leadership role as well as those he or she is supervising.

The Organizational culture and structure can have real big impact on the quality of care either negatively or positively. If the organizational culture is poor then it is really hard to provide best health care that can work effectively. Poor organizational culture creates poor work condition at the facilities for workers, which leads to lots of stress and low quality of patient care. A many medical errors caused by employees, who were under lots of stress and workload (Imhof & Kaskie, 2008).

As the healthcare industry continues to evolve, it requires people who attain great leadership qualities. The success of an organization depends on employees that can inspire people around them to achieve greatness and deliver quality care to the patients. Being in the healthcare industry, we have seen many changes recently. Therefore, by having a person with leadership qualities to guide others through these changes, while maintaining an organization that can deliver quality care is indispensable.

Regardless of whether the company manages to succeed in implementing the changes or not, staff should strive to maintain high morale. Senior management should put into practice work different motivational tools such as good working conditions, merit-based system of incentives and rewards, paid vacation, benefits and payment for medical services, the provision of loans to employees and others.

Frankly, the problem is that Keepum’s leadership style is having a negative impact on employee morale. Keepum underestimates the role of the work environment and blames employees for their own lack of motivation without truly assessing what has resulted in loss of morale. There may