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Case Study Of Turner And Townsend Thinc

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2.0 STRUCTURAL FRAME
Turner & Townsend Thinc is a large multi-national global program management and construction consultancy. “The vision of Turner & Townsend Thinc is to be leading capital programs professional services provider operating across property, infrastructure and natural resources” (Turner & Townsend, 360 View Issue 6, 2016). Prior to the merger Thinc had flat organisation structure. Project managers were responsible for project delivery and directors were responsible for bringing projects. Directors set the financial goals accordingly. Turner & Townsend has predominantly been a matrix organisation. After the merger, Thinc adopted to the matrix organisation. In this case, finance, property, infrastructure, cost management and natural …show more content…

The basic advantage of the matrix structure is that it facilitates to the changing market and technical requirements. “The matrix combines a vertical structure with an equally strong horizontal overlay.” (N Anand & Richard L Daft 2007) The horizontal structure provides coordination while the vertical structure operating as silos provides traditional control within functional departments. The shifting emphasis from flat organisation to matrix organisation has reshaped the roles of Thinc directors. The biggest difference has been having direct control over resource utilisation and profit margin to achieve the target. An employment survey done in 2015 which showed 52% of employees didn’t know how individual roles fit into organisation goals. (Refer Table 2 Turner & Townsend Thinc Employment Survey Result 2015, point …show more content…

Before the merger, the existing culture of Turner & Townsend and Thinc were somewhat similar. Both were predominantly role cultures, formalized rules and regulation and a hierarchical power structure. The only perceptible difference between the two firms is reputation. Turner & Townsend had a reputation of cost management service provider and aggressive within the marketplace while Thinc had a reputation of project management service provider. 80% of senior managers of Turner & Townsend are promoted within the business who have cost management

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