Introduction
The study assesses customer satisfaction on the services delivery by Zantel mobile telecommunication. Urban West Region being as a case study .This chapter focuses on the background of the study, a statement of the problem, objectives and scope of the study. This study will attempt to explore the customer’s satisfaction on the services delivering by Zantel mobile telecommunication in Zanzibar.
1.1 Background of the Study
The initial introduction of mobile telecommunication was made during 1980s in Europe and Finland was the first European country that adopted mobile cellular network, followed by Sweden, Norway and Denmark (ITU, 2009). It was only in 1986 that the first mobile network was launched in France by France Télécome
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For example Etsalat has a long time experience in the industry all over the word. Zantel is using a collaborative strategy to create value to its customers by collaborating with national and international institution with common interests in communication services (Zeithaml, 2000). Currently the company has a roaming agreement that allows it to use Vodacom’s masts on mainland Tanzania to supplement its own. This is strength since Vodacom has good and reliable network coverage all over the country compared to Tigo which has a limited coverage (Ndukwe, 2004). This saves cost and time and increase efficiency.
Management ability - The ability of the management to identify its competitors and come up with the right strategies is strength (Elisante G, 2012).ZANTEL has got only four years of experience in Tanzania mainland but it has strived to increase its market shares and compete with more experienced companies (Suhail Sh. 2007). ZANTEL to provide a qualitable communication service is strength since customers are sure of the quality they expect when they are into
Due to continuous innovation in technologies, cost of production has been reduced drastically and has caused the emergence of new devices in the global handset market and competition among companies have been increased heavily for survival. It has forced companies to change their business strategies. Few big companies acquired small companies to increase their market share, few followed a brand extension strategy by launching new products and hence increased their market penetration. For this reason, an integration between Microsoft and Nokia, two market leaders in their own rights, may create new opportunities to challenge the market.
Please explain how the South Carolina Governor's School for Science & Mathematics can enhance your child's education. You may provide any additional information that our selection committee should consider when evaluating your child's application to GSSM.
Microsoft is a multinational corporation of the United States; It specializes in developing, manufacturing, trading software licenses and supporting a wide range of computer related products and services.. In terms of revenue, Microsoft is the world's largest software maker. It is also called "one of the most valuable companies in the world".
The objective of the study was to determine what impact have competitive strategies of Nexttel in customer’s satisfaction.The research design was a case study. The data collection procedure was a structured questionnaire with Likert scale format.Regression analysis was used
The first ever cellphone was created in 1876 by Alexander Graham Bell. Cellphones were introduced to the public in 1945, but before cellphones there was the mobile telephone services . The largest MTS market had no more than 44 channels, cellular networks were an ingenious way to expand service dramatically. In the 2000s, Apple released its first phone which included computer-capable technologies. Samsung. LG, and others followed Apple's footsteps and phones just keep coming faster each year. Cellphones were mainly created to make life easier on humans but some people have been taking advantage of this privilege.
Phones continued to develop clearer signals and longer ranges. The first cell phone, produced in 1947, was the car phone. However, it only worked when driving on the highway between Boston and New York. In 1973, the first portable phone call was placed, and by 1991 mobile phones were available to the public. By 2001, these newly developed cell phones overshadowed payphones and were an integral part of American daily life.
Over a century ago, Alexander Graham Bell changed the way people communicated with each other. Back when he invented the phone in 1876, no one could imagine that over the next century, his invention would change the way societies interact and communicate with each other. Since the invention of the telephone, the process of communication has evolved.
He is also credited with being the first person to make a call from a handheld cell phone. Mr. Cooper’s invention was later improved and marketed by Motorola. The handheld cellphone was called the DynaTAC 8000x. The phone weighed over two pounds, had 35 minutes of talk time, with eight hours of standby. It also had a recharging cycle of ten hours. The DynaTAC 8000x is known to everyone as the original brick phone. The phone could only store up to 30 numbers and retailed for about $4,000. Even though the first cellphone had been developed and patented, no city wide commercial analogue cellular service had been established. In May of 1973, the Baharain Telephone Company is assumed to have established the first city wide commercial analogue cellular system. This cellular system only had two working cells and was restricted to twenty channels. The cellular system was supporting 250 subscribers in spite of its small system. Not falling far behind was Japan who was next in line. Japan followed with the operator Nippon Telephone and Telegraph. With this they presented the first generation cellular service into Tokyo in 1979. In 1981, just shortly after Japan, cellular service became available in Northern Europe. The Nordic Mobile Telephone Service went into act across the Nordic countries of northeastern Europe. Those Nordic countries include: Sweden, Denmark, Norway, Finland and a few related islands and territories such as Greenland. In 1985, Western Europe
Vodafone is the market leader in the UK. In terms of retail revenue market share in the first quarter of this year the company had 32.5% of the market compared to its rivals Orange (25.7%), O2 (22.4%), and T-mobile (19.4%). Oftel the telecommunications regulator states that demand is strong and still growing for mobiles. UK mobile subscribers exceeded 50 million during the period April to June 2003, and in May 75% of UK adults owned or used a mobile phone. Call volumes increased by 5% and messaging volumes by 4% in the first quarter. However, the Klondyke period of growth in the UK, during which people were buying and using mobile phones for the first time is clearly over with sales year on year change down from the heady height of 90% to still very substantial level of 32 % in 2003. The expectation must be that the company will find it difficult to maintain even this level of growth in a highly-competitive market that is moving towards stability.
Finnish telephone network was never monopolized by the state, granting many licenses for telephone operations to prevent the Russia to seize its national telephone system when Finland was Russian Grand Duchy. After independence, Finland’s attempts to nationalize poorly performing telecom failed due to political resistance, but could stimulate private operators to upgrade their technology to prevent their nationalization. The legacy of communication business left a lot of competitive companies in the sector for development. However despite all the reasons mentioned above, emerging demand for such technology from global market would be the greatest reason why mobile communication industry emerged in Finland and made Finland a world-leading nation in mobile communication.
Mobile networks have also contributed to helping the mobile Internet grow: “Broader coverage of faster networks has also been helping. In 2010 alone, mobile network speeds doubled. As networks became twice as fast, the average data usage of smartphones doubled as well” (Harb, Kapellari, Luong, Spot, 2011, p. 7).
Customer perception is defined as the way that customer usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. Customer satisfaction can be done based on various circumstances that can be linked either to product or services. It is also based on the satisfaction level of the management, customers, etc. by which it is able to increase the working conditions. Hence satisfaction is the customers feeling of pleasure or disappointment which he/she is able to express after being an Airtel customer. The Airtel services for the project includes the mobile services, 3G, 4G, & Wi-Fi.
Vodafone Stores are an important contact point for customers. Improving the physical conditions in such stores, providing more information pamphlets in such stores.
Vodafone Egypt Telecommunication Company is an Egyptian-based company specialized in offering voice and internet communication services which entered the Egyptian telecom market in 1998. Vodafone Egypt has developed over the years to become the top mobile operator in Egypt, the leading company in revenue share and the number one mobile operator in Egypt with the biggest customer base. Vodafone is proud to be at the service of more than 36.3 million customers, according to December 2011 records, providing the most developed technology for its customers, the greatest effective environment for its 6,500 employees and the powerful business responsibility plans for the community.
Strengths of a manager are to have the particular organization’s mission in mind along with the great qualities that assist with accomplishing the company’s mission. Examples of organizational strengths are huge financial resources, broad