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Case Study On Purchase Behaviour Of Maruti Suzuki

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Table: 1c
Age group (years) No. of respondents
Below 25 0
25-34 15
35-44 70
45-54 10
55-65 5
Above 65 0 total 100

Graph: 1c

Interpretation: According to 100 respondents of Maruti Suzuki, customers are in age group of 35-44 years and customers are in age group 25-34 years are purchasing from Maruti true value.

2.Purchase behaviour of customers of Maruti true value
Table: 2
First time or repeated buyers
First time or repeated buyers Economy-sized car Mid-sized car
First time buyers 90 10
Repeated buyers 10 90

Graph: 2 Interpretation: According to 100 respondents of Maruti Suzuki, 90 customers are first time buyers of economy-sized car. The main reason behind this trend is that when the customer buys an economy-sized car, he can’t …show more content…

Factors influencing the choice of dealer
Table: 3
Determinants/factors No. of respondents
Previous knowledge 64
Advertisement 10
Recommendation by others 26
Total 100 Graph: 3

Interpretation: According to 100 respondents of Maruti Suzuki, 64 customers have previous knowledge regarding the dealer. About 26 customers bought from a particular dealer on recommendation by friends, family etc.

4. Customer’s evaluation criteria
Table: 4
Evaluation criteria No. of respondents
Age of car(model year) 36
Mileage 40
Bodywork 3
Features 2
Accident history …show more content…

6. Sales person spent enough time with you in relation to true value car
a) Before sales
Table: 6a. Maruti Suzuki
Strongly Agree 75
Agree 11
Neither Agree nor Disagree 9
Disagree 5
Strongly Disagree 0

Graph:6a

Interpretation: According to 100 respondents of Maruti Suzuki 75 of them strongly agree that Sales person spent enough time with us in relation to true value car, 11 of them agree that Sales person spent enough time with us, 9 of them neither agree nor disagree that Sales person spent enough time with us, 5 of them disagree that Sales person spent enough time with us. .

b) During sales
Table6b.
Maruti Suzuki
Strongly Agree 71
Agree 12
Neither Agree nor Disagree 11
Disagree 6
Strongly Disagree 0

Graph :6b.

Interpretation: According to 100 respondents of Maruti Suzuki 71 of them strongly agree during sales in relation to true value car, 12 of them agree during sales, 11 of them neither agree nor disagree during sales, and rest 6 of them disagree during

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