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Case Study Week 1 Operations Management Essay examples

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OSCM390 - E1WW John Haile 1/11/15 Professor Salsburey Case Study 1) What is the activity utilization rate at each step in the process of providing care? What is the direct labor utilization? Activity Utilization Rate Front Desk Registration 74% Verification 77.37% 46% New Patients 31.37% Follow-Up Patients Radiology 54.4% Imaging 24.4% (new patients) 30% (follow-up) Development of X-rays 31.746% Diagnostic Reading and Comments 22.2% (new patients) 26.66% (follow-up) Return to Clinic 62.745% Examination Room Surgeon 109.76% 87.8% 21.96% Senior Resident 93.3% Direct Labor Utilization Rate 47.037% (Time Required/Time Available) 2109.6 / 4485 2) How is variability affecting capacity at the clinic? Can the …show more content…

This as described in the case seems to be due to the manipulating of the machines. While this is an area of concern, I also believe that processing the patients at the registration desk is a task that could be virtually eliminated altogether. Simply by requiring patients to register online and scan or fax documents by a predetermined cutoff time, staff members could complete this process without interruption and have the necessary information already in a file when the patient arrives. 4) What is the economic cost of wait times? The economic cost for the clinic due to waiting times rise. By taking more time to process the patients, the clinic cannot reach its potential of seeing 108 patients. This of course results in less revenue. Currently the clinic operates at 74% capacity, resulting in a loss of 26% revenue. The parents also experiences economic impact. Not only are they paying for the insurance and copay associated with the visit, they are also taking time off of work to go to the appointment, and because of the length of time that they are spending, and they may be losing more time at work than necessary. Were the process more efficient the cost could be reduced, allowing for the parents to get back to work more quickly. 5) What improvements can be considered? In order to reduce the patients waiting periods the

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