Management & Organisation
October 18, 2014
CASE 1: “Underwater Chaos at English Channel”
It would be a claustrophobic’s worst nightmare – trapped subsea in the 31-mile Eurotunnel beneath the English Channel on the Eurostar train that travels between Britain and the European mainland. A series of breakdowns on five London-bound trains from Brussels which began December 18, 2009 left more than 2,000 passengers stranded for up to 16 hours. Many of those passengers trapped in the dark and overheated tunnel endured serious distress. “Parents had to remove their children’s clothes, leaving them in underwear and diapers. Some passengers suffered stress and panic attacks. Others started feeling ill due to the heat.”
Was this just an
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In an emergency, passengers need to have prompt information and regular updates.”
Although the severe weather conditions undoubtedly played a role in this fiasco, there’s no doubt that managers could have done a better job of making decisions in preparing for such scenarios.
With refer to the Decision Making concepts and theories, answer all questions below elaborately!
1. What does the case story above illustrate about decision making? Explain.
Answer :
Bad decision making by managers and operators eurostar eurotunnel create chaos for thousands of passengers trapped in the Channel Tunnel and for tourists at the train station in london pancras train services suspended following the collapse of the railway tunnel
2.How could the decision-making processhave helped in both the response to the crisis situation and in preventing it from happening?
Answer : Manager in making decisions must 4 aspec :
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The Company and the manager must know the correct capacity of the service to do. If circumstances beyond control (in this case environtment) occurs, then there must be a decision on non-routine transactions faced. In this case the bad weather which also damage the information and so on. So this certainly has a big risk considering this is a means of transportation that transports humans.
If circumstances is beyond the standard management should establish an emergency decision that must be made for the safety of service
“(1) There is a present and imminent emergency arising without fault on the part of the actor concerned;”
5. What, if anything, could the foremen have done differently to help the group's conflict management and decision-making process?
The decision making process includes cognitive processes that eventually lead to a choice in action while taking into consideration the alternative possibilities (Allen, Dorozenko, & Roberts, 2016). Not all choices have to lead to an action. The values and preferences of the person making the choice also comes into play when making the final decision. Problem-solving to obtain a certain goal or satisfactory by a solution is the main reason people go through the decision making process (Stefaniak, & Tracey, 2014). This process has many factors that end with one final result or solution. The decisions made can be rational or irrational and can be determined by explicit or tacit knowledge (Qingyao, Dongyu, & Weihua, 2016). Since the decision making process can be very difficult at time, psychologists have viewed the process in different perspectives to get a better understanding (Rossi, Picchi, Di Stefano, Marongiu, & Scarsini, 2015). The different perspectives include; psychological, cognitive, and normative or communicative rationality.
| State how emergencies should be responded to in accordance with organisational authorisation and personal skills when involved with fires, spillages, injuries and other task-related hazards.
Explain the importance of having an emergency plan in place to deal with unforeseen incidents
Aviii An explanation about the importance of having an emergency plan in place to deal with unforeseen circumstances.
To adhere with policies and procedures of organisation and health and safety legislation; emergency first aid tasks carried out incorrectly can be dangerous/ increase risks to the individual.
In the text, Kreitner and Kinicki (2013) states that decision making is one of the primary responsibilities of a manager, and the quality of one’s decisions can have serious consequences. As the title of this cause study shows Faulty Decision Making is the Cause of the Deepwater Horizon Disaster. Faulty decision making or lack of any decision making is the key to this disaster.
The first problem was that they did not have a protocol set in place for when the weather was to bad to make it to any of the closest stations safely. Officer Perez did nothing wrong here because he was just following the orders of his superiors. The higher ups should have had a better strategy put in place for this or all together told him to not go to any of the other stations and wait for a safer opportunity to travel to work. Because of this mistake Sgt. Steve Perez could of not been put in that dangerous situation in the first place.
5. Why do you think that the U.S. industry reacted with caution to attempts by politicians to reopen the trade dispute in 1993?
1. Use the decision-making model (page 196) presented in the chapter to map the decisions being made in these situations. Identify how, where, and why different decisions might be made.
(3) Supervise the accident area until fire, if any, is under control or until area is safe for entry by authorized personnel.
3. What would you have done if you had been the controller and had made recommendations to disclose the reversal of the reserves?
4 (a) Identify THREE types of emergency in the workplace which require the evacuation of