Challenges And Opportunities For The Government Digital Service

People in this world rely on the resource that technology provides in general. This source helps many to connect across the world. It’s provides network system, hardware, software or multimedia. Information technology (Wikipedia). It really benefits bureaucrats by accessing information on the computer about budgeting the money that the government spends each fiscal year. (Milakovich &Gordon, 2014). Technology enhances the government in many different ways. It enhances the government by reducing cost, approve satisfaction to citizen, and increase efficiency for the work process in the government. (Milakovich &Gordon, 2014). Technology allowed government to provide efficient documents online to review. The faster service online is a great way for government to get a positive image instead of

And may help in attacking the cons of the existing e-government system. By implementing a system that would be able to deal with such cons effectively would be benecial. As everything is digital and online, it is most probable that the system might fall victim to phishing and hacking attacks.

E-governance or electronic governance is about the use of Information and Communication Technology (ICT) by government at all level to provide services to the public, communication and information exchange between all the organisation/agencies of government. It’s become an important part of government system to achieve the economic and the quality of life. Major goals of e-governance are to provide better service delivery to the citizens, transparency and accountability, improved efficiency within government, empowering the peoples through information, saving time through the provision of a single window. The main focus to improve public services in an efficient

Alongside the entrepreneur spirit, Innovation is the process of taking new ideas and implementing them into the market. Key word being “new”, an innovation can be sometimes viewed as the application to better solutions that meet new demand-requirements, inarticulated needs or existing market needs. Innovative ideas range from: goods, services, products, processes, services, technologies or ideas that create value for which customers will pay for. For an idea to be an innovation, it must be replicable at an economical cost and must satisfy a specific need. This means is that one must be ready and willing put their new idea to the test. On the other hand, there is recognition that “innovation is also critical to cultural, environmental, social, and artistic progress as well” (Bullinger, 2006). With this stated, high-tech innovation is ultimately the reason why we can be thankful for the many new conveniences of the 21st century. Although we might see the forefront of innovation being very prominent in today’s world, innovation is truly nothing new. From the start of modern man times, innovative ideas have paved the way for civilization to advance and develop into what we are today and at the same time, we have barely begin to chip away at the tip of the iceberg of our true human potential. Some scholars believe that innovation is a

The UK Public Services use various types of technology which enables them to do their jobs to the best of their ability. Without this technology, they wouldn’t be able to do any tasks to the high standard that they are able to do now. Technology can be extremely helpful and can save time when fully operational but when it fails it can become more of a hindrance than help. The main problem being, when technology fails we don’t normally have an alternative, or if we do it is time consuming and not a productive method. Technology is always developing which means that more training will be required. This is due to the fact that technology changes from one year to the next. In turn, technology must be easy to manage and understand.

The selected agency chosen for this paper is the City of Memphis Information Services, (IS). The City of Memphis has existing and emerging technologies in government operations, and its delivery of services to the public. The IS works to improve City government efficiency through technology and to make communications with the City uncomplicated and clear. The vision of the IS is to be recognized as a leading provider of innovative IT solutions for municipal services. The mission statement is: “Collaborate with City divisions in leveraging technology which provides responsive and cost effective services which support the City’s four priorities” (The City of Memphis, 2015). The Information Services Division’s FY 2015-2019 IS strategic

With the increasing use of the internet to perform organizational functions to deliver services to the public, the federal government saw the need to improve customer service in 2002. The enacted E-Government Act of 2002 required federal agencies utilizing information technology to become citizen focused, establish a chief information officer (CIO), develop and meet security requirement in accordance with the Federal Information Security Act (FISMA), protect confidential information, and support electronic government initiatives (Bolten, 2003). The legislation required agencies to develop their IT infrastructures to meet the needs of the public and link information systems agency-wide. Additionally, the conversion and management of electronic records would improve the communication and accessibility of information for the federal agency, employees, and the public.

Although Meaningful Use has entered its initial stages of making information digital, it must now

With the emergence of new technologies, there are more individuals that can have better access to media and information. Experts believe that to some extent it strengthens democracy as there are more numbers of individuals taking part in any democratic process including the increasing public awareness to monitor political processes. Furthermore, it raises collaborations between the government and the public in solving problems at different levels. Unfortunately, the abundance of information has arguably created radical demand of transparency and potential excessive surveillance that decelerate the government processes and decision-making process as the public sector begin to be too cautious and timid.

Mexico has 2,456 municipalities distributed across 32 states. Municipal governments vary from municipalities with about 100 inhabitants to municipalities that are metropolitan areas with more than one million of population. The larger the population, the larger the amount of resources allocated for investing in technology and for developing digital government projects and applications. For this study only municipalities that equal or are above 100,000 inhabitants were considered (205 municipalities). The 16 local governments called “delegaciones” of the City of Mexico which is the Capital District were excluded from the sample due to the fact that all financial information of each of them are consolidated at the District level´s website. The

Technology is the final important term when leading a public agency toward becoming and remaining a high-quality public organization committed to excellence. Technology allows for the organizations or agencies to connect to the citizens. Berman (2006) states, “governments have focused on improving customer/citizen interactions with agencies through improved electronic access to information and services, thereby reducing costs and improving response times” (p.116). Technology can also assist with issues organizations may have regarding security and reliability.

Finally, I am familiar with the APS ICT policy environment and technical solutions to policy problems through my work in the former AGIMO on the eGovernment and the Digital Economy election commitment.

The impact of information technology has been tremendous within the public sector. Over the years, the growth and development of technology has caused the public sector to change. One of the most significant changes in technology has been the evolution of the information systems and how their development has reshaped the way the world uses technology. “It has been just over fifty years since the worlds first programmable computer became operational. It cost millions of dollars to build and processed an unprecedented 5,000 instructions per second. By 1971, Intel was able to pack 25 times that power into a single, two hundred-dollar chip. Today’s personal computers process

As the development of Information and Communication Technology (ICT), the Digital Economy has begun to enter our field of vision, and it has become an important driving force of global economic and social development. This idea has been launched by OECD (Organization for Economic Co-operation and Development). Due to the promotion of the digital economy, the development of human changes from the atomic process to information processing (Negroponte, 1995). In digital economy, the digital network and communication technology facilities provide a global platform for individuals and organizations around the world, in order to achieve communication and cooperation between each other. Digital economy refers to the economic process of manufacturing and supplying electronic products and services for the electronic commerce or trade caused by electronic commerce. In this process, the production and management are electronic, the connection between suppliers, consumers and related activities are made by the Internet and the world wide web technology. The rapid development of the digital economy makes the governments aware that the development of digital economy has great significance on national and regional economic and also the social development. And then the governments have begun to pay attention to the development of the digital economy, regard it as the new power, new engine of the national economic development (Tapscott, 1996; Mesenbourg, 2001).

Pada intinya e-government adalah penggunaan teknologi informasi yang dapat meningkatkan hubungan antara pemerintah dan pihak-pihak lain. Penggunaan teknologi informasi ini kemudian menghasilkan hubungan bentuk baru seperti: G2C (Governmet to Citizen), G2B (Government to Business), dan G2G (Government to Government). Manfaat e-government yang dapat dirasakan antara lain pelayanan yang lebih baik kepada masyarakat, informasi dapat disediakan 24 jam sehari dan 7 hari dalam seminggu tanpa harus menunggu dibukanya kantor pemerintahan, informasi dapat dicari tanpa harus secara fisik datang ke kantor pemerintahan.