Change of shift is a busy time at the hospital. Nurses and techs who have cared for patients on the outgoing shift meet with those who will care for the patients for the next shift and give updates. This communication is often done as a meeting in a room or area that is away from the patients. Much thought has been given to implementing bedside nursing shift reports as a way to improve nursing satisfaction, reduce patient falls, and reduce medication errors. Although this method has been researched and reported in previous papers, those papers seemed lacking in data on sample sizes and rarely calculated statistical significance of the study results. The article used as a basis for this paper addressed these deficits seen in previous papers …show more content…
Literature reporting on bedside nursing handoffs in recent years has shown such benefits as patient satisfaction improvement, better communication among nurses, and less time needed to complete change of shift reports. These all seem like positive outcomes, but I see several areas that might be concerning in bedside reports. Patient privacy must be respected, and two-patient rooms do not provide for this privacy. Second, nurses may not want to share some of the information in the change of shift report with the …show more content…
The most common response was they received good care and that the nurses were caring and professional. The second most common response was in regard to the bedside reporting. Patients felt that bedside reporting had not been used or had been used ineffectively because the only thing done was introduction of the nurse coming on for the next shift. In the third most common response, patients felt the nurses had provided complete information and explained things well. Little negative response was noted. Nurses had positive comments at baseline, less positive at three-month interval, and positive again at 13-months. Answers to survey questions indicated that the nurses felt bedside reporting allowed the patient to be more involved in care and assured accountability. At 13 months postimplementation the perception that reasonable amounts of time were spend in bedside reporting were much more positive. Patient fall data showed a decrease in falls and medication errors after implementation of the bedside reporting. But, the facility implemented a new patient incident reporting system after the initial baseline study. Therefore, no data could be collected for the study for the three-month and 13-month intervals. Although there was some concern about an increase in overtime for the nurses because of the new way of doing report, no data showed
Transitioning from an licensed practical nurse to a registered nurse is of the hardest things I have ever done. Twelve years ago I took my boards and became a licensed practical nurse. Going to school to become an LPN was difficult, but I was not a mother and I did not work full time as I do now. Getting to know the students I attend school with has made me realize that each student’s role transition is different, with unique outlooks and emotional roller coasters. In the following paragraphs I will preview licensed practical nurse to registered nurse role comparisons, my change in
In every profession there are changes that propel how tasks are done; nursing is no stranger to this. One of the biggest changes that have come into nursing’s daily events is how report hand-offs are being done. Gone are the days of taped report that each off going nurse must tape about each patient and the oncoming nurse must listen to. Nurses are now being encouraged to move their report to the bedside, in front of the patient (Trossman, 2007). It is very important to know how this can affect the patient and even the nurse’s schedule. With every change, there are positives and negatives that can finalize the decision to keep or forego
The health care institution has been considering a wide array of solutions to improving the quality of patient care within the facility, and it is now believed that a suitable course of action is represented by the improvement of the nurse reporting at the bed of the patient, at the change of the shifts. This strategy is beginning to draw more attention within the medical community, but it has yet to be fully adopted by the health care institutions.
The hand over process of communication between nurses to nurses is done with the intention of transferring essential information for safe, and patient centered care. Traditionally, this shift report has been done away from the patient’s bedside, at the nurse’s station, or other place like staff’s room. In addition, the shift report used to be delivered through audio recording of the patient’s information. These reporting mechanisms did not include face-to-face reporting of the patient information, nor involvement of patient. Therefore, information regarding the patient’s care was not shared with the patient, leaving them out of his/her own care plan. Recent studies and development of Patient Centered Care Philosophy have challenged this belief of giving a report away from the patient. Tan (2015) said, “Shift report must not only be restricted in nurse to nurse communication, but it must involve patients as the recipients of care” (p. 1). Incorporating the patient into the end of shift report is essential for providing patient centered care and patient satisfaction. Nurses at the St Jude Medical center in the acute in-patient rehabilitation unit are not exceptional. Most of the end of the shift report between nurses are still done away from the patient. Aim of this paper is to make a change in the work place, which is the process of giving end of shift report at the bedside incorporating patient and families in the acute in-patient rehabilitation unit at St Jude Medical
Traditionally, nursing shift-to-shift reports were organized methods of communication between only the oncoming and leaving nurse, designated to a location such as the central nursing station or nook of a hallway. Shift reports can be considered the foundation of how the day is going to plan out because it introduces the patient, diagnoses, complications, medications, consults, upcoming test and the entire plan of care. These reports are full of complicated and vital information and while set in certain locations that are vulnerable to interruptions, such as the nursing station, medical errors and miscommunication are more likely to be made. The Joint Commission’s 2009 and 2010 National Patient Safety Goals (Joint Commission, 2015) included two patient safety standards, first to encourage patients to be involved in their health care plan and second, to implement a standardized communication process for handoff reports between providers. Soon after in 2013, The Agency for Healthcare Research and Quality under the United States Department of Health and Human Services introduced a set of strategies to improve patient engagement along with safety and quality in patient care. Within these strategies the new method of nurse bedside shift report was developed, which suggests nurses to conduct shift-to-shift reports at bedside in the room of each patient, rather than out of the room. The benefits of this new method were
This study evaluated if changing the process of shift handover from traditional form conducted in an off stage area to handover at the bedside could lead to improved safety for patients and cost reductions by shortening the duration of handover. The researchers also examined staff perceptions and satisfaction with the traditional method of handover versus th
Bedside reporting involves giving information or a report to the oncoming nurse in the presence of a patient. This method gives the patient an opportunity to ask questions and get clarification regarding his or her care. Bedside reporting increases patient satisfaction, quality of healthcare and nurse-to-nurse responsibility. Hospitals need to design a better handoff process that can easily reduce patient risks and increase patients’ involvement in their care. Emergency rooms shift reports usually take place at the nursing station of every patient care area. The departing nurse gives information verbally to the oncoming shift. Therefore,
Communication between nurses at report change is essential. The next nurse needs the most important information whether it is as Situation-Background-Assessment-Recommendation (SBAR) that the Institute for Healthcare Improvement (n.d.) outlines to use or in another form. The case of Rio Grande Regional Hospital Inc v. Villarreal discusses how one nurse breached the standard of care because the record reflects that from the time Hermes was given the double-edged razor until he died neither Nurse Bergado nor any other nurse checked to see how Hermes was doing in the bathroom” (Find Law for Legal Professionals, 2016). At Baylor Scott & White at All Saints, we have a policy that each patient is rounded on physically every hour.
Change of shift in the nursing profession is unique (Caruso, 2007). Information is transferred between nurses verbally and through written communication. In many facilities shift report from one shift to another involved sitting down and getting all your orders from a caredex and then talking with the previous nurse face to face going over pertinent information regarding their patients. This type of report usually happens in a report room or sometimes in the hallways or other common
First, baseline data were collected on nurse perceptions about the shift report process and patient perceptions about nursing care were. The authors adopted the ‘Patient Views on Nursing Care’ patient survey tool (Larrabee et al. 1995) to perform the survey. Then same data were collected and analyzed three months and 13 months after the new approach was implemented. The data analysis approach included analysis of variance(ANOVA) to compare data collected during the baseline survey and data collected after the new approach was implemented.
The purpose of this study was to identify and describe the structures, processes, and perceptions of the outcomes of bedside handovers in nursing practice.
In 2014 Dr. Val Jones writes about an experience in which he asked a nurse when shift change occurred so that he could attend and be up to date with how his patients were doing. “She raised her eyebrows to their vertical limit and responded, ‘I haven’t seen a doctor do nursing rounds in 30 years.’ That was one of the saddest things I’d heard in a long time.” When he talks to his colleagues about this he states “Most of my colleagues say they don’t round with nurses because they ‘don’t have time for that stuff’ or that they can ‘flag down a nurse when there’s an issue’ without needing scheduled communication.” Communication deficits can be overcome and an easy solution, when utilized, can be highly beneficial for the staff and especially for the patients. “I believe that rounding with nurses can actually save time, reduce medical errors, and head off developing problems at earlier stages (e.g., wound infections, intestinal obstructions, delirium, over/under medication and unwanted medication side effects)” (Jones, MD, 2014). Dr. Val Jones provides some solutions he believes may allow time for communicating with nurses. This may diminish communication deficits when utilized. Some facilities record change of shift report if the doctor does not
Title & Abstract: A quantitative assessment of patient and nurse outcomes of bedside nursing report implementation
Additional research concerning this topic will provide additional knowledge and a better understanding of how this process can improve patient care, outcomes and satisfaction. I feel the use of a whiteboard and a unit tailored report template will provide important tools that a nurse can use to implement and sustain this change process. Research should be done to investigate whether the use of a whiteboard during the handover process will increase not only patient satisfaction, but also that of nurses (Vines, Dupler, Van Son, & Guido, 2014). The use of the whiteboard is part of the implementation process of achieving a smooth transition of handover report from the nursing station to the bedside.
Very good your participation. As part of my practice I had the opportunity to witness a shift handover between supervisor and nurse manager who then verifies the population of each department, the staff had in the shift, if there were absences, the category of patients and if necessary reassigned staff from one department to another where there was the need always taking into consideration the competence of the employee to be moved that will be able to provide the service. If absences arises for other shifts the program is verified for possible movement and if not being able to perdiems are approved or overtime but the staff is completed to not affect the service and expose personnel to make mistakes that with good programming can be avoided.