Nowadays, hospitality is required in the business fields in general such as; hotels. As we know, in the modern life, there are many of international brands and competition between hotels. However, there are some qualities we have to consider before choosing a hotel as a guest or as a job offer to work in it. (Tan, 2008) Firstly, in an ideal world every industry or even every successful person should have a vision and a mission of his or her work. So, the vision is what a person wants to achieve in a real life, the mission means what is the purpose of the business to make money or even to make charity. Following this further, a new business should put a strong vision to motivate the staff to work seriously and to reach the main goal of the industry. …show more content…
(Hearn, 2002). Since the beginning of a business, the manager should focus on the mission statement of the industry, and how to apply the mission of the industry in a real life. Moreover, every company should make an appraisal forms every year or even every month to make sure that the company is running towards its mission statement by evaluating the performance of all the departments in the company and to support the weaknesses. (Beek, 2007) This report highlights on Westin Doha Hotel and Spa, the vision and mission of this hotel are based on the scope of hotels in Doha. The vision of Westin hotel is to be the most well- known hotel in Doha and to gain the publicity in a hospitality field in Qatar by making huge events which are interested in charity such as; making open days for elderly and children with cancer. Also, the mission of Westin hotel is to gain money and to overcome all the difficulties that Qatar is facing after blocking. Some strategies are followed by Westin hotel to distinguish itself in the market place in Qatar and to achieve Westin’s mission by making promotion, discounts and using hospitality dimensions in a good
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
Shangri-La hotel has provide travel and transportation service to welcome guests. The way from Kuala Lumpur International Airport (KLIA) to reach Shangri-La hotel Kuala Lumpur is approximately take 45 minutes. There is few ways to reach Shangri-La hotel such as hotel limousine pick up, taxi and express train. The guests need to provide fight details and estimated time of arrival when online booking, phone booking or through email for book a hotel limousine pick up. Besides that, there is car rental service, travel agency or tour desk services provided to guests. This is crucial because it is imprinted on the mind of guests about the hotel’s first impression.
Discuss which approach to managing and organising Junction Hotel would be most effective for the long –term success of the hotel: personality and motivation
The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)
The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your
The vision/mission behind the Good Hotel concept is to maintain its identity as a “hotel with a conscience” – encompassing a positive attitude, environmental sensitive, and philanthropy. The intent of the vision is to inspire the “good in us all”. (Pearce, 2012, p. 10-1, 10-2)
The company 's vision is to become the world 's benchmark not just in the hotel industry but in the global business field. With our desire to exceed expectations, and our
As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business
As a growing American hotel company, establishing a permanent place in local and national markets is our primary goal, and we wish to become nationally and internationally renowned as a business and tourist destination within the next 5 years. Our main mission is to provide high quality accommodations, and associated amenities and services at competitive prices to our targeted markets. Our basic business objectives are reflected in everything that we do, which is to contribute to the enrichment of the quality of lives for
If in fact the Mission statement suggest that the hotel is a “no place like home” then it would be understood that all leadership from the least to the greatest make it their business to embrace the mission and treat all like family whether that be customers and/or staff members. As the strategic leader, the direction of the company will be to maintain its current mission but assess the thoughts of every staff member and their objectives to maintaining the why. There is really nothing wrong with the mission statement because it is straight to the point and very simplistic. However, what appears to be the problem may be communication gaps or followers have just gotten bored or tired following the mission statement. For instance, “that the increased attention given to the workers by management and researchers was the key to increased productivity” (Eisenberg & Goodall, 2004, p. 73). Also, implementing a plan to make sure that those that handle finances and documentation are qualified. The assessments to put forth would be the
In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is ............. The researcher wants to find out what are the challenges that are faced by the hotels in Harare. The researcher embarks on this study to gain a deeper understanding of the research problem and to hone the research problem solving skills in the area understudy. The researcher carries out this research by desire to understand the challenges that are faced by hotels, and also to determine whether the findings will have the significance in addressing the research problem. Hotels are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is essential in attracting visitors to the establishment such as the star rated hotels. The research is worth doing because it provides a fresh insight about what solutions to implement so as to avoid future operational challenges that will continue to affect the operations of hotels in Harare. The study also sought to identify the challenges that affect the hotel operations in Harare with a view to recommend measures that can
The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development
Hotel business should undergo necessary changes periodically to sustain in the dynamic business market environment. In this change Process for any organization human aspect i.e. employees play a vital role. It implemented change in process to adopt modern day business culture for being competitive in the market.
Hospitality industry is one of the world¹s largest employers and brings people together in a global community. It is undergoing a significant change with cross-border expansions in high-growth markets and the threat of digital or tech disruptors. This is redefining the roles, responsibilities and capabilities of leaders in the industry and has created a demand for professionals with a strategic mindset, agility, strong leadership skills, and financial sophistication. Moreover, characteristics of the industry such as dynamic travel trends, labour intensive workforce from different cultures, long operating hours, intense competition and fast pace of developments requires a leader to have broad understanding of property-development skills as well as operating skill-sets. Leaders should have a clear understanding of the company’s brands and its strategies as they enter new markets.
Many actors have carry out their work in this stage and each of them have relationship related between them when doing their task. In this stage, the architect have to negotiate with the contractors in order to solve the problems which occurred in the construction project. Constructing hotel is a big project so the architect have to negotiate with the contractor in order to get the best solution to solve the problem.