Chick Fil a - Performance Management

On Friday, December 4, 2015, I was dispatched to 3912 N Roxboro St , Chick Fil A in reference to a fraud call. Upon arrival, contact was made with Mr. Austin Franks, the store manager.

Performance management can be defined as a systematic process, which helps an organization by improving the effectiveness of its

Performance Management is both a strategic (about broad issues and long-term goals) and an integrated (linking various aspects of the business, people management, individuals and teams) approach to delivering successful results in organisations by improving the performance and developing the capabilities of teams and individuals.

How may I serve you? This is the greeting everyone gets when they dine at a Chick-fil-A restaurant. The company's relentless pursuit to build relationships with its customers goes beyond chicken sales. As a leader or manager, scanning your organizations external environment for opportunities and threats will assist in keeping employees motivated and the customers loyal during turbulent times. This paper will evaluate the external environment of Chick-fil-A, determining the extent to which opportunities exceed threats, or threats exceed opportunities.

The Great Depression has been depicted as one of the most hopeless and desolate times in American history. We connect the time period with pictures of the unemployed, tattered clothing, starvation, and poor. But during this time, not all was lost. A few companies and brands survived the Great Depression, and actually found ways to stay successful and push past the devastated economy. The era before the Great Depression was known as “The Roaring Twenties”, this was when American lifestyles were lavish and consumerism was flourishing. Post World War I, the economy thrived and there was great change in American culture with the introduction of new technologies, music, fashion, and literature. The brands and companies that were able to survive

Performance management is essentially about creating a strong communication with the people around you in your working environment. It helps a manager monitor and assess how well their employees are

A good leader is one that motivates others to do well, not because they have to but because they want to. A great leader knows and understands their vision and is unwilling to compromise their values or morals to achieve success. Not all influential leaders are publicly known for their accolades. It is not until something negative or perceived as negative is brought to the public’s attention that these leaders are judged; such is the case of Truett Cathy, the founder of Chick-fil-a. Standing firm on this beliefs in God and Christian principles he turned a small diner into the multi-billion dollar company, Chick-fil-a that generates more profit in 6 days, than its competitors in 7 days (Williamson, 2014,

The management and employees helped to support each other in order to please their customers. The customers contributed to functionalism by purchasing food and drinks which supports the restaurant. The employees serving the customers to their satisfaction helps the customers become happier and wish to come again in the future. The manifest function is to serve the customers in order to make money. The latent function may cause an overpopulation of customers if the service is well performed bringing more sales in and the need for expansion. I saw the conflict perspective as well while in the restaurant. The management was kind to the employees, however, they still will make more money for their job compared to a crew member. There will also be competition between different fast food restaurants going against Chick-fil-A. Restaurants mainly take place in high competitive levels due to their demands for customers in order to keep their business strong. There was also symbolic perspective involved in the restaurant. The “chick” logo is on the signs outside, cups, and food wrappings indicating that the item is from Chick-fil-A. When people see the logo, they will recognize the restaurant as Chick-fil-A due to its symbolic meaning. Ranging from chicken sandwiches to chicken nuggets, people also recognize Chick-fil-A as a restaurant where they may purchase foods with

The mission statement of Chick-fil-A is to “Be America’s best quick-service restaurant, but more importantly then that is the corporate purpose of Chick-Fil-A which is “To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.” Chick-fil-A has four traits, they call The Core Four that helps to create a uniformity throughout the company and will be the same no matter where you’re at. Those four behaviors are maintaining eye contact, speak enthusiastically, smile and be engaging with the customer (Story, 2015).

The major competitor to be outlined is Chick-Fil-A. Chick-Fil-A provides customer delight and satisfaction which is the company’s competitive advantage. Chick-Fil-A has created innovative dining experiences focused on building meaningful relationships with their consumers. Implementation of new services such as “Moms Valet’ has had positive impacts on the customer experience.

Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy

Performance management is about creating a culture that encourages the continuous improvement of business processes and of individuals’ skills, behaviour and contribution. It is a repetitive process that is continually reviewed and is both strategic and integrated. It is about broad issues and long-term goals and integrated by linking various aspects of the business, people management, individuals and teams to delivering successful results in organisations. It does this by improving performance and developing the capabilities of teams and individuals.

The performance management process is a key component of an organisation overall approach to the management of its people. As part of the performance management system, performance management aims to achieve the following:

The definition of the term ‘performance management’ varies in different literatures. As Hutchinson(2013) summed up, combined with Den Harton’s theory(2004), it is a continuous process which links individual and team objectives with organizational goals by measure and improve employee’s skill and performance. According to Armstrong (2012), human resource management aims at making sure the organization has the most talented, skilled and engaged people in order to attain its goals. In this context, performance management is one staple practice helping managers identifying and retaining most competent employees as well as correcting poor performance.

Companies Performance Management system need to concentrate on the overall improvement the way the company performs. They achieve this by managing the performances of all personnel within the company no matter who they may be. This can be attained by ensuring that everyone within the company truly understands what the overall mission and goals that have been set for them within the company. Performance Management system has a very distinct way that it can manage the performance of the entire company and as long as everyone understands the goals that the company sets forth than the company as a whole will meet those goals. The developmental objective is fulfilled by defining the training requirements of the employees based on the results of the reviews and diagnosis of the individual and organizational competencies. (MSG)