Citilink: Determining The Preffered Seat

Small business customers and leisure travelers were the ones benefited the most from American’s new fare structure. Previously, small business customers who does not have the power and volume to negotiate with airline companies for discounted deals had to pay higher rates for first-class or coach tickets. American’s new cost structure reduced the full coach fares which allowed small business customers to purchase flight tickets at cheaper prices more conveniently. Leisure travelers, unlike business travelers, have more flexibility in terms of travel dates, thus allowing them to take advantage of the advance-purchase discounts and Saturday-night stay discounts under the new fare system.

wish to attend the game than the amount of seats there are, some fans will be unable to

The economy class is targeted at the leisure travel segment and the low cost business travel segment.

As a company, WestJet does not show a lot of weaknesses. However,the lack of international and Trans-Continental flights in the world of rapidly rising economies, international business and marketscould be count as a weakness. Customers may not be provided with the international destination they are looking for and could be turned to competing airlines. When higher-class travellers are looking to fly with some added comfort and special service, WestJet does not provide any sort of first class seating which can be a factor of lost business. However, December 2012 WestJet launched“premium economy” class flights program, which is designed to satisfy particular customer’s demands with extra legroom and services. Travelers have also dissatisfied with the fact of lack ofseats for larger passengers, becauseWestJet airplane’s seats aren’t big enough. Moreover, some passengers do not agree with the complimentary snacks only being served on flights two or more hours in length. In addition, Due to small crafts WestJet may become a victim of stereotype of low-cost, low-fare, and short-haul scheduled air carrier only.

These may include but are not limited to Passenger saloons and cabin types, Public areas and dining, Tour guides, Off board excursions and transport, Paramedic, Wheelchair Access for disabled Passengers, Special Diet preference, Smoking policies.

* Psychographic - JS provides two variations of cabin classes (Star Class and Economy) to meet the different needs and wants of consumers. The strategies of JS have attracted a market that have a simple need to reach their destination at the cheapest rates.

For a yearly fee, most airlines have credit cards that offer exclusive discounts on baggage fees, airline tickets and upgraded services to card members. However, airplane travel costs are predictable and stable, travelers pay their ticket price, taxes and additional fees, but are not responsible for the airplane’s fuel cost, maintenance or insurance.

I have had a very poor experience using Jetstar recently and I am escalating the matter as the call centre provided no resolution. On 23 March I made 2 booking for Melbourne – Hong Kong – HYPYJP. After going through the booking process I was unable to select seats. Repeated attempts to book seats online failed and numerous attempts to do through the call centre provided no resolution. The call centre stated that I could not do so until I arrived at the airport, which not satisfactory as part of the reason I booked business fares was that it offered seat selection. Yesterday I checked again on-line and the function to select seat seats was enabled. However, by that stage my preferred seating was not available. On calling the call centre, no

The demographic characteristics of customers can be broken down by the class they choose to fly. First Class is chiefly attracting high-income earners, who are concerned with a high level of service and enjoy an air of exclusivity. These are knows as “comfort seekers” and they can include business magnates, federal politicians, sporting stars and a-list celebrities. The First Class market is highly concentrated; less than 3% of passengers will choose to fly First Class but those customers make up close to 30% in revenue for the airline (Keen and Strand 2007). Because the focus is on service and

From this graph I could easily see the breakdown of the different class of passenger and where they

All the three classes have state of art features, which are combined with the highest quality services. Making the experience of a passenger a memorable one.

Buying a ticket from a Bart ticket dispenser is pretty difficult if one is not familiar with the ticket machine. It is a little different compared to other ticket dispensers because it will not tell how much the rider should pay. There is a fare chart indicating the value of one and round trip fares. In order to buy a ticket for first time rider, riders need to know how much the fare is, and then purchase a Bart ticket with the particular value which is needed for the trip. And every time I was looking for how much I should pay from the chart, it takes me forever to figure out where I am going and the value it needed for my trip because the words are very tiny and super intensive. There were so many times that seniors asked me for help, because

But in order to decrease the ticket prices, Scoot charges for the “extra” services. For example, passengers can only bring a hand carry baggage with a 10 kilograms minimum and have to pay an additional fee when they have checked-in baggage. Therefore, due to the cost control, the augmented product such as friendly crew and in-flight entertainment are not necessary. However, although Scoot is a LCC company, there is still a premium cabin called ScootBiz, which provides better services with the traditional airlines’ quality.

No risks should be taken and passengers must have appropriate space that does not cause discomfort or prevent evacuation. Also, there should be no discrimination. Customer satisfaction is important to an airline, who is competing in the industry. Overall, the solution must be time effective and something that an airline can implement on existing aircraft, losing minimal profit. In addition, the environmental impact must be considered. When aviation constitutes 2% of the total recorded carbon dioxide emissions annually, this should not be taken lightly (Čokorilo, 2016). Similarly, the end life of the new seat must be considered and how the materials can be recycled.

LCC offering low fares often sacrifices the seats comfort because they need increase the total number of seat to covering costs. In order to provide quality seat comfort to passenger, Wonder Air will choose increase the number of flight and effectively design seat layouts to avoid sacrifices the seats comfort, hoping every passenger has a nice journey instead of a terrible experience. At the same time, the number of flight increased can let more customers choose their ideal time.