Citizens Advice Bureau Essay

All the staff have a lot of contact with the customers, such as on the

The effectiveness of the law in achieving justice for those seeking and providing shelter is ineffective. There is no right to shelter under Australian statue law; however, the Australian government provides a safety net with social housing and the first home buyer’s grant. The right to shelter is internationally recognised by the Universal Declaration of Human Rights (UDHR) and the International Covenant on Social, Cultural and Economic Rights(ICSCER), however, this is not enforceable. Law reform in Australia is a substantial aspect of the legal system which significantly protects the rights of those who seek shelter, it evolves with society’s changing values. This is delineated in its role in conveyancing, leasing, aged care facilities,

Consumer protection also imposes additional costs onto a business since it is mandatory that they comply with these laws. If they do not comply they risk fines and ultimately being put out of business by a court of law. The Consumer Rights Act is now operating in place of the Sales of Goods, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. The Consumer Rights Act was introduced in October 2015 to simplify, strengthen and make clearer an individual’s rights when acting as a consumer. Similarly to the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act individuals have a legal right to discard goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the product is bought. After 30 days the consumer will not be legally entitled to a full refund if the item develops a fault. With digital products such as apps or games consumers can ask for the product to be repaired or replaced if it develops a fault. And if this isn't possible, individuals have the right to receive a price

Musgrave will then provide a full reply within 20 working days of receiving the complaint or, if this is not possible, an explanation will be offered and a date given by which a full reply will be sent. As part of the complaints process, customers are asked if they are satisfied with the reply they received. In some cases, it was obvious that the customer was still not satisfied with the response they had received. Musgrave believe that if the customer is not satisfied with the outcome of the investigation of their complaint, they can request a further review of the complaint. This review will be adjudicated by a senior person, normally the Chief Executive, who will work to the same service standards above.

In some instances customer service staff will not be able to resolve the complaint at this level, in which case the complaint will be escalated to the Manager.

In justice system, the goal is to have laws and amendments that is fair to all people no matter

1. Nothing in this Agreement will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

The only segment of the opinion, written by Justice McClanahan that I would have preferred to see more written about was where she wrote that the VPPA clearly established that sealed competitive bidding was the sole method of procurement that had to be used, by SBC, for this contract. I believe that Justice McClanahan was not looking at all procurements of non-professional services but only at the solicitation issued by SBSC. Therefore, I believe what Justice McClanahan should have written was that competitive sealed bidding was the sole option for SBSC based on their actions. If Justice McClanahan meant to say that it was the only option for any procurement of non-professional services, then I believe she was incorrect. Both Thomas Folk and William Mauck Jr. published legal articles that analyzed this case. They both wrote that competitive negotiations was an option for the procurement of non-professional services at the time that SBSC issued their solicitation. § 2.2-4300 section C stated that “upon a determination made in advance by the public body and set forth in writing that competitive sealed bidding is either not practicable or not fiscally advantageous to the public, goods, services, or insurance may be procured by competitive negotiations. The writing shall document the basis for this determination.” (VPPA, 2006) Based on the VPPA, had SBSC made that written determination, they could have then issued a Request for Proposal (RFP) instead of their “Best Value”

When it comes to the American legal system, it is comprised of two different types of cases which are civil and criminal cases. A civil case are typically between individuals regarding legal duties and responsibilities they owe one another. Most civil cases involves civil lawsuits. As for criminal cases, they are offenses against the state and also prosecuted by the state. Normally criminal cases render jail time as a punishment and civil cases results in monetary damages or orders to do or not do something.

a care plan is the document where day to day preferences and requirements for care and support are detailed. A care/support plans shows what support plan is up for that individual such as their individual needs or what care they need. The individual needs assessment will show the required care and support to be used and it contains lots of other information such as medical history, family contacts, and risk assessments and also in general care plan gives the support worker the knowledge and guidance regarding how the client in their care prefers or needs to be looked

Thank you for your email. We would like to take this opportunity to inform you that the purpose of our complaint was always due to disappointment and distress we felt over the service we received from a store which has always been our favourite place to shop for many many years.

Platinum aged care is a premium aged care facility that aims to provide comprehensive support to those who are in need of specialized care and assistance with day to day activities in order to live a healthy and happy life. It is to provide its services to the elderly who are 60 years or older at affordable prices.

The CRA now incorporates a three-tier system to resolve any problems between the consumer and the trader. The degree and nature of the remedies available will depend on the amount of time the consumer has owned the product or on the type of service provided. The first step is when the goods are not satisfactory, in which consumers are entitled to reject them, as provided under Section 22. A full refund can be claimed and must be given without undue delay and this has been covered under Section 20. The second step occurs when the consumer has either lost the chance or not chosen to reject the goods. Under Section 23, the consumer is entitled to claim a repair or replacement of the goods. The trader must repair or

Unfortunately, there are also sellers that will not assist in correcting the problem, with them you can seek action through other means: The Better Business Bureau, and similar organizations, or the court system. Governments usually have laws in place to protect consumers from being taken advantage of by retailers, therefore, you can report an incident if you feel is unjust, and they will assist you. For instances neither of these actions work, you can file a claim and utilize the judicial system to act. This

Landon (1980) also argues that it is extremely useful to study the complaining process and that companies can benefit greatly from the process of endeavoring to understand the causes, types, motives, and style of consumer complaining. The author explains that the complaint process involves the consumer 's evaluation of dissatisfaction and the choice to make the dissatisfaction known. The interaction between the consumer and the responsible party represents a process of confrontation and negotiation.