Clothes R Us

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KEL304 MARK JEFFERY AND JOSEPH F. NORTON Clothes ‘R’ Us Point-of-Sale Initiative: Managing IT Programs Overview Marcus Nord, a program manager for Clothes ‘R’ Us, had an urgent update for the program management team and Nancy Orlin, the company’s chief information officer (CIO). Nord had just learned that four of the six product managers had unexpectedly quit. For Orlin, this was yet another obstacle that was making this program one of the hardest she had managed in her career. In Orlin’s twenty-year tenure at the company, she had managed many technology projects that were vital to the company’s strategy. Despite the extensive use of information technology (IT) at Clothes ‘R’ Us, Orlin could not recall anything that compared to the…show more content…
She knew that the executive team was going to want some hard answers. Clothes ‘R’ Us Clothes ‘R’ Us was a leading apparel retailer in the United States. With more than four hundred stores nationally, Clothes ‘R’ Us operated in forty-two states. The company began operating in Portland, Oregon, twenty-six years ago and had built a reputation for hip, but affordable, clothing for men, women, and children. Because Clothes ‘R’ Us was a specialty store ©2006 by the Kellogg School of Management, Northwestern University. This case was prepared by Derek Yung ’03 and Alex Gershbeyn ’03 in collaboration with Joseph F. Norton, Senior Fellow, Center for Research on Technology and Innovation, Kellogg School of Management, and Principal, SOCHIN Consulting Group, under the supervision of Professor Mark Jeffery. Some facts within the case have been altered for confidentiality reasons. Cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. To order copies or request permission to reproduce materials, call 800-545-7685 (or 617-783-7600 outside the United States or Canada) or e-mail No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or

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