KEL304
MARK JEFFERY AND JOSEPH F. NORTON
Clothes ‘R’ Us Point-of-Sale Initiative:
Managing IT Programs Overview
Marcus Nord, a program manager for Clothes ‘R’ Us, had an urgent update for the program management team and Nancy Orlin, the company’s chief information officer (CIO). Nord had just learned that four of the six product managers had unexpectedly quit. For Orlin, this was yet another obstacle that was making this program one of the hardest she had managed in her career. In Orlin’s twenty-year tenure at the company, she had managed many technology projects that were vital to the company’s strategy. Despite the extensive use of information technology (IT) at Clothes ‘R’ Us, Orlin could not recall anything that compared to the
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She knew that the executive team was going to want some hard answers.
Clothes ‘R’ Us
Clothes ‘R’ Us was a leading apparel retailer in the United States. With more than four hundred stores nationally, Clothes ‘R’ Us operated in forty-two states. The company began operating in Portland, Oregon, twenty-six years ago and had built a reputation for hip, but affordable, clothing for men, women, and children. Because Clothes ‘R’ Us was a specialty store
©2006 by the Kellogg School of Management, Northwestern University. This case was prepared by Derek Yung ’03 and Alex Gershbeyn ’03 in collaboration with Joseph F. Norton, Senior Fellow, Center for Research on Technology and Innovation, Kellogg School of Management, and Principal, SOCHIN Consulting Group, under the supervision of Professor Mark Jeffery. Some facts within the case have been altered for confidentiality reasons. Cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. To order copies or request permission to reproduce materials, call 800-545-7685 (or 617-783-7600 outside the United States or Canada) or e-mail custserv@hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or
The challenges facing Mr. Bob Stetzel upon his arrival at VTB were many. However there are some which weigh heavier on the success of the organization than others. It is those challenges that will be highlighted in this report. One such problem is the constant influx of uneven demand for products and services – which suggests a lack of IT strategy connected to the business goals.
Alcan's success and enormity are singular in its industry. As a 'highly vertically integrated' textiles and industrial materials manufacturer, the Montreal based firm is markedly profitable and diffusely networked. In spite of its highly enviable track record and profitability, the firm finds itself at a crossroads where its Information Technology (IT) solutions are concerned. With the appointment of Robert Ouellette as Chief Information Officer, Alcan would begin a new phase in its history centered on the reformation of its IT systems. With an emphasis on the improvement of central controls, consistency, cost oversight and personnel orientation, Ouellette would begin the process of transformation by weighing the pros and cons of both the present, outgoing system and the new incoming system. Evidence abounds that the changes rendered through the new IT system will have far-reaching effects in terms of improving the company's operations, efficiency and profitability.
Rondell Data Corporation is suffering from an extreme case of an innovative company that has let the technical aspect of its business processes overwhelm everything else. As a result, although continual innovation is essential for the company to remain competitive, the culture this has fostered has increasingly hindered its ability to make the products customers are demanding. This, combined an increasingly blame driven culture, is causing serious problems and hindering Rondell’s ability to ship on time. Forbus, having recently joined the company as manager of ESD Division (ESD), finds himself at the
In the following I explore how myth has been used to position Abercrombie and Fitch clothing in the market.
Kathryn McNeil’s was recently hired and her undertakings as an IBM product manager were complex and extensive. She dealt with the stream of stock for all IBM PCs across the nation, which arrived at the averaged to $40 million every month. To do this, she spoke with the IBM Corporate Headquarters Team regularly to place requests and ensure that each retail outlet had a six-week supply of PCs available. The procedure included arranging conveyance dates and guaranteeing that conveyed items met client details. When IBM reported another product, McNeil evaluated the plausible effect it would have on current items and decided the amount of the new change that ought to be bought. She additionally gave the Sayer administration staff with every day, week by week, and month to month examinations of the product offerings as reports and spreadsheets. At last, McNeil remained in near contact with the field delegates who sold the PCs at the different Sayer-claimed retail outlets all through the nation. She issued declarations to the field delegates when there was a change or an issue with an item, and her phone was an open line for any illustrative who had a question or consumer loyalty issue that required McNeil 's consideration. Her reports were dependably on time and sensibly elegantly composed, great
Bob Stetzel, Vice President of Information Technology (IT) at Vermont Teddy Bear (VTB), walked a tranquil path from his car to his Shelburne, Vermont office early one morning in mid-February 2010. The landscape outside his office, and the White Mountains beyond, were blanketed in a coating of fresh snow. Just a few days before, the scene was not tranquil at all; a small army of nearly 2000 temporary employees had descended on the company’s multi-building campus to help process and pack gifts ordered by tens of thousands of customers for delivery to their sweethearts for Valentine’s Day. Bob and his seven person IT organization had worked feverishly behind the scenes, ensuring that the company’s information systems could
Gagon, Y.C & Dragon, J. (n.d.). Optimum, The Journal of Public Sector Management: The impact of technology on organizational performance. Vol. 28, No. 1 Retrieved from http://www.optimumonline.ca/pdf/28-1/technology.pdf
Port Authority clothing remains in high demand, thanks in large part to its amazing styling. Upon browsing this line, individuals find they can choose from a wide range of pieces, covering everything from stylish to modern. The one thing all pieces have in common is their attention to durability and design detail. Clothing tends to become expensive, particularly when the items are only to be worn in the workplace. With these garments, the price remains affordable for all, and it has never been easier to combine a style that is guaranteed to attract attention everywhere it is worn with a logo that helps to increase brand awareness.
Team D’s assignment consisted of two parts; first we selected a business that failed and one that has succeeded within the last 5 years and identified their objectives, visions, and missions. After our research we determined the indicators of the business failures and successes. In our paper we will describe how specific organizational behavior theories could have predicted or explained the company’s failures or successes and how leadership, management, organizational structure, the culture of the organization and its departments played a
The case study reviewed in this analysis refers to SleepSmart, a retail company distributing bed and bedding products to consumers. The company itself suffers from an ongoing lack of focus from a technology standpoint; readers are introduced to the study from the perspective of Greg Danson, the chief information officer of SleepSmart and Stan Bailey, the chief architect (ultimately the responsible mind behind the SleepSmart Strategic Technology Alliance). A crucial element of the case study emphasizes the alignment of information technology with long term goals of the business to ensure confidence with both investors and consumers alike. This report will concern itself with planning around the scenario and the likely outcomes of such
When Anne was appointed as the new CEO of one of Americas most successful Corporations, she was the difference between survival and filing for bankruptcy. This was a lot for Anne considering the fact that she was just thrown in there without much knowledge or understanding on what needed to be done. But, instead of walking away from the company that gave her so much, she stepped up to the plate and planned to lead Xerox through the “perfect storm.”
In the mini-case Building Shared Services at PR Communications Vice President of IT, Vince Patton, is faced with the task of creating a single customer service center for the company. The case starts off with Vince firing the four divisional CIO’s, stating that “We don’t need any of you anymore. I’m creating one enterprise IT organization, and there’s no room for any of you.” (McKeen, p 127). Ross Roman, founder of PR Communications, then gives Vince the opportunity to completely turn around the IT department and has given full support to any of Vinces projects. This puts a lot of pressure and responsibility on Vince to complete this difficult task.
As a clothing store which is focusing on local designed and European designed clothes, our products are going to be high-end, fashionable, green and unique.
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| 6.3 – The use of IT capabilities in Shoprite Holdings | | |16 – 17 |