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College Of Technology And Management Department Of Health And Social Care

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ICON College of Technology and Management
Department of Health and Social Care

BTEC HND in Health and Social Care

Coursework
Communication in HSC

Tutor: Dr Chilaka

Submitted by: Christiana Chinasa Opuasain
ID No: 14264

Session: February 2016

INTRODUCTION
The Oxford Dictionary defines communication as “The imparting or exchanging of information by speaking, writing, or using some other medium ”. According to the Merriam-Webster Dictionary, communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour . The Collins Dictionary defines it as the imparting or exchange of information, ideas, or feelings . The Business Dictionary’s definition of …show more content…

To help understand the concept of communication and how it works better, various scholars have developed theories of communication.

1.1 APPLY RELEVANT THEORIES OF COMMUNICATION TO HSC CONTEXTS First, the Humanistic Theory seeks to capture the humanity in individuals first before the complexities of the world. According to psychologists Abraham Maslow, Gardner Murphy and Carl Rogers, communication between the service user and provider should be “client-centred” . This means that relationships between service providers and users should be based on the fact that the service user is a human being first before a client, and service providers must acknowledge the individual’s human qualities and attend to their presented health care issues with dignity and respect . It is a more realistic view, according to which human beings, not words, possess meaning . A shortcoming of this theory however is the fact that human beings must apply words or some type of communication to apply meaning to the situation being treated. For example, a carer might not always be pre-emptive to the needs of the individual and most times needs the individual to guide them so that they can figure out what the individual needs at the moment.
Secondly, The Behavioural Theory, based on Ivan Pavlov’s 1879 Classic Conditioning experiment and largely influenced by B.F. Skinner’s 1948 Operant Behaviourism Theory suggests that individual’s behaviour is

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