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Communication Across Functional Departments And Operation Level

Satisfactory Essays

S6: Involvement of staff and two ways communication across functional departments and operation level are considered to be part of BSC’s construction, in order to communicate the objectives and finding the consensus target goals. Most of the researchers found that the involvements among the employees for a broad consensus of all stakeholders on what the key performance factors must be considered as well as to promote organisation transparency of the operations (Kaplan and Norton, 2000; Barnabe`, 2011 cited by Janeš, 2014) Finally, Perkins, Grey et al., (2014) said that it’s still limited research to prove the success of the BSC in which Kaplan and Norton (2012) have been emphasizing and encouraging that the academic works remains to be done to understand the practical and theoretical implications of the BSC innovation. Barriers in implementation of BSC Kaplan and Norton (1996, pp192) have summarised the barriers of strategy implementation for BSC as below: 1. Vision and Strategy not actionable, when the business is unable to translate its vision and strategy into terms that can be understood and act upon. 2. Strategy not linked to departmental team and individual goals. Departmental performance remains focused on achieving the financial budgets and employees have their goals linked to achieving departmental short-term and tactical goals instead of building capabilities. (HR aspects) 3. Strategy not linked to resource allocation, due to failure to link action programs and

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