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Communication and Conflict

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In today 's workforce communication and conflict resolution are paramount to a successful organization. As with any leadership trait, these skills must be developed and regularly practiced by leaders. There are many skills involved in both the communication process as well as with conflict resolution. According to Schermerhorn, the communication process is a simple process of sending and receiving messages with attached meaning (2005). The process is further defined by having three elements, those being a source, a receiver and in some instances feedback. Conflict resolution according to the text, is a situation in which the underlying reasons for a given destructive conflict are eliminated (Schermerhorn, et al, 2005). We will take a look…show more content…
3. Use conflict to improve how you react to a situation." (Cox, 2005). Even though conflict is not always negative, there should still be effective steps in place to manage and resolve the conflict. There are many lessons that can be learned during the process of conflict resolution.
There are several types of conflict resolution available, with each style being appropriate for different situations. The five types of conflict resolutions mentioned in
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