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Comparing The Merger Of American Airlines (AA) And USArways

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American Airlines (AA) and U.S. Airways have merged into one company. The problems resulting from this merger are from a technical aspect the need to merge over 1,400 back-end systems, and improve customer service and area these two airlines have struggled with in the past. If American Airlines continues to lose customers after this merger they might never climb out of bankruptcy that they filled for back in 2011. Merging the two back-end systems needs to be done delicately as this can be an area to compound your poor customer service past. American Airlines has a few options to deal with the back-end system merge by keeping two separate systems, merging one into the other, or creating one new one and merging both into that one. Dealing with

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