CONTEMPORARY ISSUES IN THE HOTEL INDUSTRY Critique Article- 2 Submitted By: Tariq Tanveer Mudh Student ID- 1000020230 Assumption- 1 The performance of new industry entrants can be effected by their pre-entry experience. Evidence- The author has provided the evidence in the form of Ganco and Agarwal, 2009 to support this assumption. It is essential for every new firm to have particular experience in specific field which help them to survive and compete with other rivalry in the market. Challenge- I agree with above mentioned assertion by the author. Prior knowledge and experience of any specific field is very important to determine the performance of any organization. New entrants who carry prior experience having a greater chance to survive in the market. Also, it helps to differentiate one from another and help to establish in the market. It also provides ability to face the market situation in the terms of technological and production change (Shane, 2013). Assumption- 2 Potential consumers trust on an organisation’s brand as an indicator of its product quality. Evidence- To support this assertion author has given the evidence of Erdem and Swait, 2006. Challenge- I agree with the author as every consumer have their own perception about brand because it give a feel to the customers about the quality it provide in the term of the services and products. Now a days, customers are very quality conscious and they want value to their money. So the logos and
The unionized representation of New York Motel and Hotel Trades Council, AFL-CIO represent over thirty thousand non-managerial employees who are working at the hotel. It is an organization that has union representation. A legal contract or a union contract is a binding legal document enforceable under the law. A union contract guarantees certain benefits such as job security, scheduling rights, extra pay for doing extra work, seniority rights, reasonable woiwodes, secure retirement plan and health and safety rights. There are over three hundred hotel and other related businesses represented under contract to this union. Employees who have a membership with this union enjoys new and fair representation under a very diverse organizational culture. The association provides incredible union contract for hotel workers in the environment guaranteeing excellent wages, benefits, working conditions, and standard of fair treatment. The pay policy gives employees entitlement to substantial paid time off, full-time employees receiving holidays, personal days, sick days and much vacation. staff that miss work as a result of servicing in court or due to death in the immediate family. Also, workers are receiving compensation for paid time off. Employees who miss work as a result of servicing in court or due to death in the immediate family. Also, employees will receive paid time off, and the ones that are getting tips will be paid twice
In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is ............. The researcher wants to find out what are the challenges that are faced by the hotels in Harare. The researcher embarks on this study to gain a deeper understanding of the research problem and to hone the research problem solving skills in the area understudy. The researcher carries out this research by desire to understand the challenges that are faced by hotels, and also to determine whether the findings will have the significance in addressing the research problem. Hotels are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is essential in attracting visitors to the establishment such as the star rated hotels. The research is worth doing because it provides a fresh insight about what solutions to implement so as to avoid future operational challenges that will continue to affect the operations of hotels in Harare. The study also sought to identify the challenges that affect the hotel operations in Harare with a view to recommend measures that can
Physically we live on planet Earth, a constantly accelerating body in the solar system and the only body in this body system that contains complex living organisms. Whenever, I am asked what my world consists, two things come to mind. First is the denotation of the word world. The denotation of the word world is the place of the human civilization, specifically any place that pertains to the planet Earth. Second the connotation of the word world comes to mind. The connotation is anything that defines me, whether it be my family, my culture, my ideals, my home, my environment, and etc. Personally, I am a conglomerate of two different cultures, first being my parents’ Indian heritage and the fact that I was born into an American society. As of now, two different cultures are coursing through my blood, the culture of India and the United States of America. “I am the product and expression of this world, even if suddenly it vanished, I’d still represent it; I would articulate it.” This world is something that defines me and I do not want to ever lose it. I will be losing a part of me if that happens.
Besides, they have a natural feel of the market and realize that they need to push ahead developing the company and expanding execution.
One brand consultant, from the case, says when times are tough, people are looking are looking for brands they know and the comforts they bring out, not only functionally but also emotionally. On page 233, there is a section about brands. Nowadays branding is so strong that almost anything goes unbranded. The textbook author says consumers view a brand as an important part of a product, and branding can add value to a consumer’s
Hilton was perhaps the most internationally recognizable name in the lodging industry, in large part due to the role that the Hilton family had played throughout its history. It all started in 1919, when Conrad Hilton bought his first hotel. Since then, we’ve led the industry with our innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. Take a look at some of our most important, guest-focused firsts along the way.
As human beings, we inherently understand the importance of trust. The definition of trust according Oxford Dictionary is “Firm belief in the reliability, truth, or ability of someone or something; From finance to friendship and even the content of our food, we need to trust in brands every day. There are two general definitions of brand trust. Brand trust is "the willingness of the average consumer to rely on the ability of the brand to perform its
In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1)
British Hospitality Association (BHA) is the foremost representative organization in the hospitality industry, to serve hotels, restaurants and food service providers (Professional Bodies for Hospitality Leisure and Sport, 2016).
Customers can make different judgements as regards a brand. Customers put together imagery and the different brand performance to make the judgement (Lane Keller, 2011).
According to the researches by Louviere et al. (2002), it supports that the quality perceptions of the customers will probably rise through the brand credibility. Researchers also find that brand credibility can probably increase that guests will contain the consideration set of the brand (Erdem and Swait, 1998).
Contemporary issues in hotel industry: - A comparison of the performance of independent and franchise
Lodging or hospitality industry is a type of residential accommodation, which provides use of room for the tourists or the people who are away from their home accompanied by the food service & other service products for the duration of time the customer has paid for.
This chapter will discuss the methodology used to enhance the study, and justifies it as a fitting process for the subject of the paper. This chapter opens explaining qualitative methodology and why it is the chosen method for the study. Then, after, it details the process of data collection.
The contemporary issues associated with the hotel management system have to be evaluated, as it impacts the performance of the management. There are different types of issues faced by the authorities like the shortage of the labour force, high operational expenses, business expansion plans, and others. Through planning and strategic implementation of different factors at the workplace it is possible to overpower the challenges associated with the operational activities. This report analyse the explicit and implicit issues faced by the hotel management for expanding the business to different areas. It is essential to develop and implement effective strategies through which the business requirements can be handled in an effective manner. This would help the management to overpower the complex situation and introduce the best policies through which the performance of the hotel can be improved (Erdem et al., 2006).