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Credibility And Trust At Work Case Study Essay

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1. Colleen demonstrates building credibility and trust when working with others. An example of this is working with Kathryn Kent from Brand on the AquaReserve project. This project required coordinating with other and providing timely feedback. Colleen was trusted to work on this while Kathryn was going to be out of the office for ten days. The project was completed ahead of time.
2. Colleen delivers on commitments. Examples include:
• Providing input to the Creative Business Operations Director on the AMS Implementation Results to be included in a presentation to the PLT by the requested date (while keeping other commitments and supporting AMS users.)
• Providing Training for LATAM buyers. Colleen was requested to put together a training presentation …show more content…

Colleen asks others what she can do to help when they are in a time crunch. For example, Colleen has asked Carolyn Martin how she can help with Carolyn's training preparation.
4. Colleen holds herself accountable for her work and time. She provides feedback to AMS users in a timely manner and follows up with them to ensure their needs were met / questions answered.
5. Colleen has demonstrated her genuine interest and concern for others by attentively listening to them. She has attended team events during and after hours with enthusiasm and is excited to be there.
6. An example of how Colleen asks how she can support others is when working with Carolyn Martin on the AMS Project Brief User Training. She set up user accounts and the projects that were used for training and attended all the sessions, even those conducted after business hours (to accommodate other regions.)
7. Colleen demonstrated how she holds herself accountable for achieving goals when testing Kallik releases. These needed to be completed within a certain time frame to ensure that there was no impact to the business. Examples:
• Colleen identified critical errors to the AMS view and markup tool in the 5.2.7 release. This resulted in Kallik postponed the release until these errors were

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