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Criteria: 4.1, 4.2-Explain the Legal and Ethical Tensions Between Maintaining Confidentiality and Sharing Information. Analyse the Essential Features of Information Sharing Agreements Within and Between Organisations.

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Criteria: 1.1, 1.2, 1.3-Review the groups and individuals whose communication needs you must address in your work role. Explain how you support effective communication within your work role. Analyse the barriers and challenges to communication within your work role. Being able to communicate is a major feature of being human. Throughout the working day we absorb information and pass this on to other people. Communication is vitally important if a team is to work effectively. Almost everything I do at work relies on communication. Communication is the basis of interaction and skills in speaking, writing and specially, listening are essential when working with children and adults in my setting. The interaction and communication I carry out …show more content…

An example in my setting is about displaying the children work: some of us believe that children’s work should be displayed attractively but does not have to be perfect but some of us consider differently. A very important aspect of the communication is body-language and non-verbal communication. This is one of things that we often do not pay enough attention-our body language. Argyle (1978) pointed out that non-verbal communication can have as much as five times the impact on a person’s understanding compare to the words spoken. Therefore, it is vital I ensure that my body actions match my speech in order to get my message across. My ability to respect and accept diversity it is very important as we live in a multi-cultural society and there are also differences in the values that people hold. Each colleague have a different type of character, just like myself, others have their own feelings, values and attitudes and sometimes these may clash with how we see the world. I may not share their views but, as a leader in my setting I do have to show tolerance of these views. There are four important key steps that can be identifying when dealing with any conflict: 1. describe the actual conflict and define it well; 2. listen actively to all parties to fully understand the issues 3. emphasise the benefit of finding a way forward 4. reaching an agreement According to Craine (2007) ‘people facing change often go through a cycle of

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