Communication And Health And Social Care Setting

Being able to communicate with various different people is vital when working in the care industry. Communication between the service users and staff is the most obvious and important. However, communication has to take place between staff and the family of the service users. This is because having a bond with the family as well as the child allows both participants to feel more comfortable in the environment and ensures the family that their child is in a good place. It is also crucial that colleagues are able to communicate at a sufficient standard as well. The reason for this is that when working with people who need care can be very stressful at times, therefore not getting along with a colleague may cause more stress within the care setting.

People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported.

Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families.

The role of the nurse in the healthcare setting is to be supportive, informative, advocate and help patient through their treatment journey through the use of language- verbal and non-verbal.

Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example

2.2 Communication affects the work setting in many ways, between the client, carers and medical

Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s setting (SHC 21)

People from different backgrounds may use and/or interpret communication methods in different ways because every family has their own way of communicating together. For example: some children might hear or speak more than one language at home or they could hear others swearing. This can affect children’s communication and how they communicate as adults.

Communication is a key element in every aspect of our lives and is a way of sharing information from one party to another. It is important that people communicate to help build relationships between parents, practitioners, health care professionals and any other person who may have contact with a particular child. By keeping open channels of communication we are able maintain relationships between all parties. Communication is a way of expressing our feelings, building trust

M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

In this essay I will be analysing effective communication and reflecting on a personal situation that demonstrates this within a health and social care setting. There are many different types of communication, verbal, non-verbal, formal, informal, written and it can be shown through your tone of voice, thorough your facial expression, as well as the through your body language. The official definition of communication according to Oxford Learning Dictionary is, “the activity or process of expressing ideas and feelings or of giving people information” and I will be using the Gibbs reflective tool (1988) and its 6 stages as the frame work to break down the incident I was involved in and compare it to the

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.

There are several of communication techniques used in health and social care settings. Effective communication is essential to provide quality care service to service user.

Communication is an interactive process where an individual transmits a message to another individual or a group. ‘Human communication is an ongoing dynamic series of events in which meaning is generated and transmitted.’ (Potter& Perry, 2000 pp 271) In saying so there are two main factors when communicating, them being the verbal or non-verbal exchange of information between people. Although these two factors have many different ways of communicating the main feature that they both have in common would have to be ‘the process involves reciprocal sending and receiving of messages between two or more people; an individual transmits a message by encoding their thoughts & feelings into words or gestures.’ (Riley Balzer,J.(2000). Communication in Nursing. (4th ed.). St Louis, Missouri: Mosby.pp ix)