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Critical Incident Analysis : Critical Accident Analysis

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Running Head: Critical Incident Analysis

Critical Incident Analysis 7

Critical Incident Analysis
Rebecca H. Thomas
Simmons College

Introduction
As a social worker, there will be times when conflict arises when practicing group work, which can be a source of fear and anxiety for a worker?s (Kendler, 2002). However, if provided the necessary skills, workers will be able to better navigate conflict when it does arise. This article explores a moment of conflict within in a group that can be identified as a critical incident. A critical incident, in the context of group work, can be described as a moment in practice situations that address difficult questions or concerns, can be an opportunity to explore differences and how we manage them, or present dilemmas. If not addressed and the conflict remains unresolved it can have an impact on the outcome of the group (need to cite). To better understand how a critical incident can be addressed by a worker, this paper will examine the group setting, it?s purpose, analyze a critical incident, demands for work, and interventions. Furthermore, issues of the ethical dilemmas as it relates to group work will be addressed and conclude with a reflection on the process of analyzing a critical incident.
Group Description The group chosen for this article was a support group of master?s level social work students that were stressed. The group took place on the campus of Simmons College in a small room with minimal

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