Diagnostic Products Corporation Essay

Review the PowerPoint presentation ("Program Evaluation--BPHI") for an example of a completed program design. Based on your review of the presentation and Chapter 2 of the textbook, discuss at least five different important program characteristics that must be considered when designing a program evaluation.

The bonus system should not only based on meeting and exceeding budgeted profitability, but also based on the evaluation of mystery shoppers on subjective goals, such as good customer service and experience staff, ect. A simple point system can be considered as way of quantifying the managers’ bonus. This way not only can see how well a manager is doing profit wise, but also how good they are doing in other aspects as well.

5. Reflect on this process. Your reflection does not need to be limited to the following questions but make sure to at least address each of these questions. Was it difficult to analyze the assumptions and biases that might be present? Did using the design questions help you? Which design questions seemed most useful, were any of them not useful? Can you identify any of your own assumptions or biases in the modifications you suggested in part 4

A: When you have control your are determining what happens and what takes place within the company but when there is control for employees they have the power to do what they feel is right. It challenges them to make a difference instead of making them feel threaten by authority.

Provide a means for customers to provide feedback after calls to acquire their satisfaction score on the overall service experience and allow them to point to areas that need improvement

Death is imminent, however, are we inviting it sooner through our choice of toothpaste? Personal care products are filled with many chemical ingredients that have minimal research supporting their safety and are potentially harmful with every use. Consumers believe personal care products are safe however the research of product safety is limited. In Boston, specifically Jamaica Plain, students of Simmons College analyzed the availability of safe personal care products to show consumers what they are actually getting. The importance of safe product availability in all communities is an issue that affects masses of people without their knowledge of the problem in the first place.

Performance based bonus system (PBBS) is a type of incentive scheme used to motivate employees and thus contribute to the achievement of company’s objectives. This assessment will aim to discuss the effectiveness of the system implemented by Pok and advise him on other possible methods of motivation.

Equal opportunities and incentives can be given with the money that has been saved instead of buying all new equipment. As of now Brenda is the highest performer but once the equipment is provided, the performance of the company should be checked every two months or quarterly in order to know who is performing well.

Controls are measuring sticks to see if the desired goals are being met. Successful managers create parameters for their employees and implement controls within a criteria to confirm if the job is being done to standard. Case in point, I give quarterly performance counseling’s to each subordinate in my department on performance, being efficient at the job and using problem solving techniques. Controls to an extent border along the lines of micromanaging, but it can also be used to emphasize how well the subordinate is doing too. All quarterly counseling’s are not corrective in nature, but it is a great assessment tool for exceptional job performance as well. The usage of controls is part of my responsibility as a supervisor to ensure the goals are being achieved to standard.

A control system is necessary in any organization in which the activities of different divisions, departments, sections, and so on need to be coordinated and controlled. Most control systems are past-action-oriented and consequently are inefficient or fail. For example, there is little an employee can do today to correct the results of actions completed two weeks ago.

Satisfaction is an evaluation of finite duration, made by the customer on product performance of the same, be it a good or service (Oliver, 1980). This review, according to the author, it tends to turn into a positive attitude (or not) by the consumer. Tse and Wilton (1988), defined as consumer response to the evaluation of the discrepancy between the previous and current performance expectations of a product as perceived after consumption. Oliver (1980) and Selnes (1998) argue that this is an essential variable to the continuity of a relationship and for future customer retention.

For control decisions (which include both actions to implement planning decisions and decisions about performance evaluation), the scorekeeping and attention keeping and attention directing roles are most prominent because they provide feedback to

utilization of organizational resources so as to achieve the planned goals. Controlling measures the deviation of actual performance from the standard performance, discovers the causes of such deviations and helps in taking corrective actions. Process of Controlling : Process control is extensively used in industry and enables mass production of consistent products from continuously

Agarwal, S., Singh, D. .., & Thakur, K. S. (2013). PERFORMANCE INDICATORS AND CUSTOMER SATISFACTION: WITH SPECIAL REFERENCE TO SELECTED CALL

The performance measurement concept indicates that employees can increase the productivity of the organization by;- Increasing the size of a firm’s future cash flows; By accelerating the receipt of those cash flows, or by making them more certain or less risky. An ideal performance management system therefore is one