Disconnect of Communication by Employers: Evaluating the Aftermath of Technical Failures
Businesses have become extremely reliant on technology over the past few decades. Processes from accounting to marketing to board meetings are done using special applications and software developed to improve productivity as well as to shrink the distance between office locations. With the invention of computers for ease of day-to-day functions, to creating a global network that connects people around the world in seconds, the success or demise of a corporation can be determined by its digital components. An efficient, high-tech structure maintained by well-educated and skilled associates gives an organization the ability to perform more effectively, nationally and internationally. When system outages occur, tasks executed on the network cannot be completed, halting productivity and potentially costing the company financial loss. The speed of recovery in these instances is crucial, but so is the implementation itself. Inadequate handling of procedures and mediocre responses from leaders in a crisis situation involving network/technical failures can wreak havoc on an organization, negatively impacting public image, corporate profits and trust of associates.
From the time an outage begins, the business is at risk of adverse side effects beyond normal production. One of the most important initiatives of a company is to create a strong brand that produces a profit. Implementation
While these situations are not entirely avoidable, an organization’s ability to recover from such setbacks largely depends on how much energy has been invested into identifying and mitigating risk through the use of a well-established business continuity plan. Lindros and Tittel (2013) explain that business continuity refers to maintaining business functions, or quickly recovering such functions in the event of a major disruption, and the lack of planning doesn’t just mean an organization will take longer to recover, but may never recover at all. The first step to developing an effective continuity plan is a thorough planning process in which an organization establishes
According to the article, How to Successfully Implement a Disaster Recovery Plan on ameinfo.com, “most major organizations are running critical enterprise applications such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM). These applications are integrated across the enterprise to such an extent that they touch everyone from employees and customers to suppliers and partners, and they are the backbone and life-blood of the organization” (ameinfo.com, 2003). Implementing a good disaster recovery plan is highly imperative to ensure business continuity. However, one of the biggest challenges is convincing business leaders to recognize the need and fund the change. An organization should be prepared for all forms of disasters and catastrophes and have a disaster recovery plan in place that will allow the system should function normally under any of these circumstances. This alone will provide a huge competitive advantage and allow the organization to remain functional during potential down times. Natural or any other form of disaster is something that cannot be predicted and the company should be well prepared to deal with any untoward incidents. Any business utilizing IT systems should have proper backup and restoration methods to reset the system in case of emergencies.
Disasters teach the best lessons for both IT managers and corporate executives who have not implemented BC/DR processes. The success or failure of those processes depends on IT, as the following case indicates.
When and where can critical business functions and the critical IT operations be recovered based upon
The utilization of technology in organizations avails leaders an upper hand in the business world over their competitors. Coupled with strategic management strategies and a vigorous business plan technology is a resourceful implement. Infelicitously, technology is not impeccable or impeccable and still requires productive monitoring and updates. Eminently, the dilemma in the case study for Knights Capital Americas LLC evolved from several issues. The first issue is the electronically mail that was sent out notifying employees of the incapacitated error was not acknowledged until the error was out of control. Second, the discontinued program was still located within the software and neglected. Conclusively, the company made a vital error when the shut down the incipient software escalating the occurring issue. Nevertheless, the deeper causes within this case escalated from both faulty communication and a lack of jeopardy management. “Organisations face internal and external actors and influences that make it uncertain whether, when, and the extent to which they will achieve or exceed
The wreckage caused by the Exxon Valdez oil spill which occurred nearly twenty-eight years ago on this date 3/24/1989 is often considered to be one of the most unsettling natural disasters produced by human hands. Along with the disaster which will be covered in detail, this paper will discuss the Control OBjectives for Information and Related Technology (COBIT). COBIT according to Reynolds; “is a set of guidelines whose goal is to align IT resources and processes with business objectives, quality standards, monetary controls, and security needs.” While Reynolds wrote about disaster recovery as it applies to IT, this discussion will cover how Exxon used most of those guidelines to alleviate some of the geologic destruction.
Events like product recalls can have a terrible impact to companies in the industry. Brand recognition ensures that the benefits of the quality product are realized. With many substitutes readily available companies in the industry must brand themselves in a way that allows themselves to stick out. Often decisions in grocery stores or made quickly, and with substitutes literally right above or below having a brand image that evokes positive feelings with the end user is important. Meeting these three goals ensures that both customers, the end consumer and the retailer, are satisfied.
Catastrophic event may be either natural or man-made. An event that is termed to be catastrophic is an event that can greatly have a negative effect on an organization. It may lead to great loss in an organization upon it’s occurrence whether by great loss financially or loss of significant data relating to the running of the organization. It may also lead to loss of life of employees or injure them greatly (Cornell & Foutch, 2002). In order to avoid such effects which will greatly affect the running of the organization and leave a great impact on its activities which may take a long time to recover, it is up to the company to recognize the event and come up with an effective plan to handle the event if it ever occurs in order
The theme of this paper is expanding the analysis of the problem statement through identification of the issues scope, scale, effect, and so forth, considering various company organization structures. Additionally, the paper’s content outlines the considerations of solving the problem to achieve organization success. This overriding critical IT issue facing the Fox Television network and cable affiliates is disaster recovery. The result of a natural disaster may halt network operations, which will result in a revenue shortfall for outage duration. The expansion of the problem statement is centered primarily in a few levels of the company’s organization, including, individual, traditional and virtual teams, department, and organization.
This paper 's theme is the identification and analysis of critical IT issues facing business. The content of investigation and analysis will include three key corporate IT issues, methods of problem identification, and the rationale for selecting the issues. This overriding critical IT issue facing the Fox Television network and cable affiliates is disaster recovery. The organization of the three topics explored the problem, the investigation of the situation, and resulted in a solution. Many may consider that the exploration of the television distribution systems is not related to traditional IT components. However, many elements in the traditional television distribution facility are changing to using IT components and the
Disaster Recovery Planning is the critical factor that can prevent headaches or nightmares experienced by an organization in times of disaster. Having a disaster recovery plan marks the difference between organizations that can successfully manage crises with minimal cost, effort and with maximum speed, and those organizations that cannot. By having back-up plans, not only for equipment and network recovery, but also detailed disaster recovery plans that precisely outline what steps each person involved in recovery efforts should undertake, an organization can improve their recovery time and minimize the disrupted time for their normal business functions. Thus it is essential that disaster recovery plans are carefully laid
Valuable assets, including network connectivity, stored data, processes and procedures, and client information can survive centralized disruption or destruction and can be revived quickly through the agency’s
“In a volatile and technology dependent business climate, downtime, whether it is planned or unplanned would cost a fortune to the company” (Quintero, Finnes, Herrera, Shankar, & Sigel, 2010, p. 1). Due to the firm’s global presence and business operations being held 24-hours and six days per week, the downtime during peak hours could mean the loss of revenue for the firm in terms of millions of dollars per minute. In order to prevent any type of data or connection loss for their clients, a set of High Availability and Disaster Recovery (HADR) must be in place for a firm like CASH (Quintero et al., 2010).
Crises are seen substantially as media events. Therefore media coverage whether they have been natural or man-made; is indicative of how important, essential and even at times, how down right frustrating the media has been and will continue to be before, during and after a crisis. Many people tend to turn to the media and various different media sites (such as Twitter, Facebook, etc.) to gain pertinent information regarding an event that has taken place or that is on-going. But this has not been done without any issues. When a crisis occurs sometimes emotions take over and all other plans go out the window. Communication is nil at best which can mean that others will suffer. Organization and communication is the key to the response and recovery efforts of a disaster.
With a major change in Information System (IS), unintended consequences will arise. Consequently, the outage left Google in an unintended predicament. Consumer ability to send emails remained harshly hindered. Google’s email innovation most likely failed due to lack of key concepts not effectively organized. For example, Google deployed its innovation of mail service redundancy, but how much of the project accommodated the overall business strategy? For this reason, poor process design and business tactic failed to produce anticipated productivity because the strategic triangle was not balanced. Furthermore, adequate support and system monitoring tests should always be complete before any changes take effect on a business.