Plussing can be defined in Disney speak as continual affort towards improvement. Walt Disney made it a staple in his parks to constantly improve Disney. He would go incognito and tour the park to find things that could be improved. This can be applied by the simple statement “If something can be made better, it’s done.” One should constantly be striving to make things better, if possible. Processes combine physical and human resources and create multiple outcomes, or deliveries. One must pay very close attention to the process in order to get the correct delivery, so that the correct quality of service can be provided. The book says that “Process is the engine of quality service” meaning, if the process is not correct, the quality service will …show more content…
When talking about wait times, the book mentioned how they figured out that entertaining their guests allowed them to peacefully wait longer. What a genius idea, keep their minds off of the fact that they are waiting, and it will seem like less time. This can be implemented in so many different ways in life. Weather it is that awkward wait time between a wedding and a reception, or waiting for church to start, or whatever wait time one may have to deal with, entertaining the guests will make the time go by faster for them. Another point to keeping guests happy is to have effective communication with them, if there is miscommunication there is more than likely going to be frustration. Providing resources to better guest experience is a good way to create a more steady flow in the delivery process.Although, the availability of the resources must be made known to guests. The last major point i pulled from this chapter was “debugging”. Debugging is when improving the service process and plussing are combined. Things like CHIP and The Magic Pouch are results of debugging. Disney assess what could be fixed and creates solutions for easier flow and better guest experience. I found this chapter a little harder to pull information from, but the points that i pulled i thought were very good life
Animated films are one of the most entertaining forms of media out there. When it comes to animated films, two major film companies may come to mind: DreamWorks and Disney. For the past couple of years, people have been asking which company is better, and the answer is quite simply Disney. They have better stories, they maintain a certain theme, they are consistent, and extremely successful which is what makes them stand out from other studios and film companies. Of course, DreamWorks has some of these qualities as well, but they are far and few in between.
What is your assessment of the long-term attractiveness of the industries represented in Walt Disney Company 's business portfolio?
The princess brandy that Disney started in the 20th century is very iconic. It’s become embedded not just in popular culture but also in American culture. Everywhere you go, whether it be a Target, Toys R Us or Disneyworld you see aisles of little girls who want their moms to buy them Disney princess memorabilia. This includes outfits, wigs, playhouses, tea party sets, costumes, cosmetics and fantasy products. And of course, there are mothers who feel pressure to say no because their little girls who could become a self absorbed superficial princess like Paris Hilton or Regina George. However, in my opinion with
Growing up in a family that loves Disneyland, I have had many opportunities to visit Disney parks and watch Disney movies and television shows. My childhood was filled with fairy dust and Mickey Mouse ears. As I got older I learned that the Walt Disney company not only provides fun entertainment, but it also spends large amounts of money to make the lives of others better through Corporate Social Responsibility (CSR). The benefits of Corporate Social Responsibility outweigh the costs. Corporations spend millions of dollars a year on CSR, but receive greater benefits that make the costs of CSR worth it. Corporate Social Responsibility improves companies’ reputation as well as increases total sales and income. When companies incorporate CSR they have better employee and consumer ratings. CSR improves the life and quality of customers as well as the community, which makes for a long-lasting business. The Walt Disney Company is a corporation that focuses strongly on incorporating CSR into their business and making the world a better place. Corporate social responsibility not only profits the company, but it also benefits the organizations they are helping, such as the community, the environment, the economy, employees, customers and the world.
Recent years have seen a major growth in the Walt Disney Company "enterprise" as one would call it. Growing from movies, TV, theme parks, stores to Broadway shows, Disney Company has set a benchmark for other companies. Early in 1996, Disney completed its acquisition of Capital/ABC. The $19 Billion deal brought the country's top television network to the Disney, in addition to 10 TV Stations, 21 radio stations, 7 daily newspapers, and ownership positions in 4 cable networks.
The Walt Disney Company has seen their share of success in taking their parks and resorts into global markets. “60 years ago, the first Disney theme park opened, in California and was the brainchild of Walt Disney himself, who was motivated by the lack of entertainment options available to him and his two young daughters.” (Forbes, 2016). Disneyland California penetrated the market rapidly, and its popularity led to the opening of Disney World in Florida, followed by global expansion in Tokyo, Paris, and Hong Kong. Their latest expansion came in June 2016, on a 963 acres’ site in Shanghai, China (Xu, 2012). After one year in operation, Shanghai Disneyland is outpacing their most optimistic projections, and the park’s
In order for Disney to remain a dominate player within all of its markets, the company must focus on key aspects of its internal environment. Disney must concentrate on aspects such as core competencies, corporate governance, and synergies to assist in forming a sustainable competitive advantage.
The Disney Corporation has had both positive and negative effects on American society. Disney has majorly affected both the youth and adults in America by way they interact with each other, what they expect from each other, and how parents bring up their youth in harsh and unrealistic expectations according to Disney. Disney has fostered a strong sense of imagination in the past, present and future youth of America. This sense of imagination is necessary to the development of children when it comes to success in life and self-confidence. The Disney Corporation knows how to work it’s audience for a profit and mastering that skill has allowed Disney to accumulated billions by advertising and selling fantasies to young children and their parents. It’s also these very ideas that influence what Americans believe our government and policies should be founded on. In “The Mouse That Roared” the author states “Education is never innocent, because it always presupposes a particular view of citizenship, culture, and society. And yet it is this very appeal to innocence, bleached of any semblance of politics, that has become a defining feature in Disney culture and pedagogy” (Giroux 31) This quote defines Disney at large. Disney has created the idea of ‘imagination’ in American society and perpetuates it in everything America does and influences everything America stands. In everyday American life, politics and business, The Disney Corporation has a hand in it.
Disney’s tentpole strategy has been fairly successful throughout the Disney Studios lifetime. Even though this strategy worked in the past it may not be the best strategy moving forward, as there are advantages and disadvantages to this strategy. One advantage of this strategy is that the tentpole films attract movie going customers that think of the movies more as an event rather than just a film they want to see.“A $200 million movie is more likely than a $20 million movie to have elements that appeal to moviegoers--to have special value for them.”, said Horn. Just as with any bet, there could also be a risk and disadvantage. If the film fails, they would both have to take the fall instead of just Disney Studios. “When our
Introduction: The Walt Disney Company is on the threshold of a new era. Michael Eisner has stepped down from his position as CEO and turned over the reigns to Robert Iger. A lot of turmoil has been brewing through the company over the last four years; many people are hoping that this change in leadership will put Disney back on the road to success. Issues began around mid-2002; when declining earnings, fleeing shareholders, and
Disney’s acquisition of Pixar had both benefits and implications for both parties involved. By acquiring Pixar, Disney was given access to Pixar’s proprietary technology, which was an important factor, as well as access to new characters. These characters provided a new source of income for Disney, not just for movies, but also to use in theme parks, merchandise stores, etc., meaning new characters would supply immense revenue streams for Disney in several forms. Disney also gained strengthened market power, as acquiring one of their rivals would give them a competitive advantage and would simultaneously make them more powerful in the market. Additionally, Disney was never very successful with their animated movies, and acquiring Pixar would
Many young children grow up watching Disney films. Many parents do not think that these movies could have a negative impact on their children. Henry Giroux, who wrote the book, “The Mouse that Roared: Disney and the End of Innocence” is a firm believer that Disney films have a negative impact on the children that watch them. For several generations Disney films have been a huge part of children’s lives, but many parents do not realize how these films can negatively impact their children. Disney films can teach young children stereotypes, how to deal with life events such as death and they can learn negative ideas and values from these films.
With over 100 categories of products, Disney has developed several different product lines which contain numerous products (Disney, 2016). These product lines stretch from cruses, to amusement resorts, from cosmetics to clothing, and movies to video games and TV channels. Disney has developed a very large and wide diversification strategy that allows them more stability and strength in times of hardship.
Question 1: Assess the pros and cons of Disney’s decision to build a theme park in Europe. Do you think it was a wise decision to invest in constructing a new park near Paris?
Established in 1923, Disney Studios released the first ever full-length animated feature film, Snow White and the Seven Dwarfs in 1937. By 2015, Disney Studios employed about “6,500 employees, and spent $2 billion producing films annually”. Alan Horn, Chairman of the Walt Disney Studios, oversees five studios, that together made up Disney Studios. The Walt Disney Studios Motion Pictures ‘Disney Live Action’ and Walt Disney Animation Studios ‘Disney Animation’ are directly from Walt Disney’s original studio. The three others were acquisitions made during Bob Iger’s time as chief executive officer of The Walt Disney Company. The first was Disney's competitor animation studio, Pixar, which was purchased for $7.4 billion in 2006; second, Marvel Entertainment, which had its roots in comic books, for $4 billion in 2009; and finally the legendary filmmaker George Lucas’ Lucasfilm for $4.05 billion in 2012. During this time, Disney Studios began pursuing a “tentpole” strategy, which entails investing in higher budget films that would hopefully produce a larger profit by pulling in a large portion of the market. The larger profit would also help compensate for losses that may occur in smaller budgeted films. As it stands, Disney studios currently produces 10-12 films annually with approximately eight of them with production budgets in excess of $150 million. The current breakdown of tentpole films expected annually is as follows: two from Marvel, one from Lucasfilm, one from Pixar,