PeopleSmart was an organized summary of everything taught in Dr. Bree’s Organizational Behavior class about emotional intelligence (EI). Since I am a person who enjoys lists and processes I enjoyed the systematic approach of learning, trying and living each of the skills. (Although I have to include, that having recently participated in Dr. Bree’s class, I was put-off from doing any of the self-evaluations found in the beginning.) I’m always looking for nuggets of information to help explain why I behave in certain ways and there were many of those in this book. Incorporating true-to-life examples of how each skill works in practice, both in a work environment as well as within personal relationships, illustrated clearly the points made in each chapter. Following up these examples with a method of improving in each area and common excuses preventing the implementation of these new skills was very beneficial and I often felt they addressed a specific resistance I had. I also appreciated the validation of my belief about interacting with other people. The author, in his preface, stated unequivocally that “Next to faith in God, I came to the conclusion that the best source to place your faith is in other people.” That is a rare statement but one with which I am in complete agreement. I too am a survivor of cancer and possibly it is in those kind of life threatening situations that you are especially blessed to find the good in people. Investing time in learning how to better
Abraham, R. (1999). Emotional Intelligence in associations: a conceptualization. Hereditary Social and General Psychology Monographs, 125(2), 209-224.
An emotionally intelligent individual manages personal situations and relationships with balance and care. Daniel Goleman, a psychologist and author, believes the four domains of emotional intelligence are self-awareness, self-management, empathy, and the combination of the above. When these four domains work congruently it stabilizes an individual in both work and home relationship (Goleman, 2013). A human service worker offers an effective service to the client when socially balanced and focused on developing healthy levels of emotional intelligence. Emotional intelligence is demonstrated both in the workplace and at home by how situations
With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages
Often in the social work field, a clinical will hear the term emotional intelligence and the five domains associated with it, which are relationships, tolerance, flexibility, self-management, and emotional awareness. There are many different definitions of emotional intelligence, but it has been described as the ability to motivate oneself and continue in the face of frustrations; to manage impulse and delay gratification; to regulate ones moods and keep distress from overtaking the ability to think; to empathize and to hope (Morrison, 2007). Regarding the social work field, emotional intelligence is something that all clinicians need to be aware of and how it applies. A clinician needs to be able to listen and build empathy when working with others, understand non-verbal communication and its effects, and have self-awareness of how working with others can affect the clinician emotionally (Morrison, 2007). It is crucial to be able to monitor your own feelings and emotions as well as being able to monitor your client’s feelings and emotions.
Emotional intelligence; also referred to as EI or EQ, is defined as, “a skill in perceiving, understanding, and managing emotions and feelings” (n.d.). The way I express myself, interact with others, demonstrate emotions and deal with stress on a consistent basis may lead to a high EQ, or low EQ, depending on my actions. I was able to take a self-assessment on the McGraw-Hill/Irwin website that provided a score for my emotional intelligence with specific areas of strengths and weaknesses included. Overall, I scored 87 out of 100 possible points, which ranks my score considerably high. Based on my results, I faired well in regards to understanding and managing my emotions in all areas of my life. Understanding emotional intelligence, and achieving a high score in similar assessments, may lead to rewarding results in many facets of life’s daily tasks and interactions. A person, who has developed a high emotional intelligence, will keep their emotions under control, strengthen relationships with those around them, and know their limitations.
I know a person who personally struggle with emotional intelligence specifically his ability to read people’s reactions and see their perspectives. Managers subordinates were terrified of working with him. People even went so far as to hide bad news from him. Naturally, he was shocked when finally confronted with these facts. He shared his experience with his peers outside of work and they agreed with what his employees told him. When their opinions on any given subject did not mesh with his, they, too, were worried about what his reaction would be. With the help of an emotionally strong co worker, my friend began to improve his empathy through practice and feedback. His first step was to step out of his comfort zone, so he went to the low income side of town. While there, he monitored his reactions to things he wasn’t use to and his openness to people who were different from him. At the same time, he made an effort to use on-the-job interactions as opportunities to practice “hearing” ideas that differed from his. His emotional intelligence wasn’t immediately imporved, but with hard work and time the executive’s emotional intelligence did ultimately rise, and the improvement was reflected in his overall performance and relationships at the
Emotional intelligence, or EI, has begun to make head way in the nursing world in its tie to leadership. Nurses are people, so they experience emotion just like every other person. Their work is stressful and trying, it provokes emotion due to the environment and situations at hand. The ability to recognize one’s own emotions, along with those that present in others is an important skill (Morrison, 2008). Being able to recognize emotions makes it easier to manage our lives and our relationship with others. These are the aspects that make a person competent enough to say that they have emotional intelligence. Supporters of emotional intelligence believe that EI may be more valuable in determining a good leader than intellectual
"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able
Emotional intelligence was described formally by (Salovey & Mayer). They defined it as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions’. They also provided an initial empirical demonstration of how an aspect of emotional
“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important
Emotional Intelligence 2.0 brings about the idea that the more someone is aware of their own emotions and other peoples emotions they will have a significant increase in personal and professional success by applying strategies from the four core emotional intelligence skills: self-awareness, self-management, social awareness, and relationship management. The idea of emotional intelligence was first proposed in 1964 and since then other physiologists have added their insights and broken it down into four to five different categories. Emotional intelligence (EQ) was recently defined as one’s ability to recognize own emotions and other people’s emotions and applying this understanding to manage your behavior and relationships (Bradberry & Greaves, 2009). With application to the nursing world, having high EQ knowledge will improve roles and functions of nursing, teach fellow coworkers techniques to lead, and help individuals grow in identifying emotions and further understanding one’s self.
The fifth and last chapter deals with how organizations themselves can improve to actually facilitate more emotional intelligence among their employees. This starts with the corporate mission statement as well as the attitude and behavior that is displayed and supported
This paper explores the impact of emotional intelligence in the business world. In a world that continues to innovate technologically, businesses are constantly looking for new ways to try to remain ahead of the competition, and it is clarified with this paper that one way to do this is by understanding how to use emotional intelligence to establish customer loyalty and good brand appeal. The interaction between a salesman and a potential client was analyzed and discussed to develop an understanding of how a salesman can use emotional intelligence to maximize the chances of making a deal with the client. Customer service in businesses was
Picture a world where humans could not understand each other’s feelings. It looks pretty bleak, right? Luckily, humans do have the ability to comprehend others’ facial and body expressions, emotions, and language. Since this is such a beneficial and amazing power that we hold, it has been labeled as a sort of intelligence- emotional intelligence. The ability to control and express our emotions, as well as understand, recognize, and response to others’ emotions is essential. Emotional intelligence acts as a primary key to survival for humans.
This paper is aimed at evaluating my own emotional intelligence while subsequent parts of the paper will discuss how this emotional intelligence affects other aspects of human life like business, religion and politics. In this part of the paper, I will reflect on and demonstrate the skills and the knowledge needed to enable one to accurately see and understand the emotional strengths, weaknesses and nuances of other workers at the workplace.