IMPORTANCE OF COMPANY’S CSR ACTIVITIES IN INDIA: IT’S EFFECT ON CONSUMER BUYING BEHAVIOUR
For
Business Research Methods
Submitted to, Submitted By,
Dr. Gunjan Malhotra Shrirang Jadhav (09FT-064)
Mohd Afroze Ali (09FT-085)
Mohd Asif (09FT-086)
Nitesh Bhagchandani (09FT-185)
Table Of Contents
Abstract: 3 Keywords : 3 Introduction: 3 Literature Review: 6 Research Gaps: 8 Objective: 8 Research questions: 8 Research Hypothesis: 8 Methodology: 8 Discussion and observation: 9 Conclusion: 22 Bibliography: 23 Questionnaire: 25
Abstract:
Problem - In today’s society, there is a growing interest in, and demand for Corporate Social Responsibility (CSR). Reasons for this can be multinational corporations’ increasing
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In this initiative persuasive communications are important, to create concern and to persuade people to contribute or participate to support the cause. In successful campaigns use of motivating messages and the choice of effective media channels are crucial. They also make use of publicity, printed materials, special events, web sites, advertising, featuring the logo and key message of the company and those who represent the cause. Further methods are employee involvement, messages on product labelling and to provide store space for promotions.
Many of the potential benefits are marketing related, like strengthened brand positioning and preference, increased traffic and consumer loyalty. Other benefits are that it gives customers and employees an easy way of contributing, along with new and strong partnerships. b) Cause-related marketing
Cause Related Marketing (CRM) is defined as “a strategic positioning and marketing tool which links a company or brand to a relevant social cause or issue, for mutual benefit”. When using cause-related marketing the company decides to donate a specific percentage of the revenues or sales to a cause. The offer is often for a specific product and time period. Cause-related marketing is seen by many as a win-win
In this review, the primary subject is the ‘business case’ for corporate social responsibility (CSR). The business
Corporate Social Responsibility (CSR) is something that affects all companies and should be an active factor in the company’s decision making. It is something all corporations need to care about. CSR is when business’ or corporations take part in an initiative or campaign for a cause that will benefit society and/or in some way make the world a better place (Taylor, 2015). Initially, Corporate Social Responsibility started to take shape around the 1950’s, but some say that it dates all the way back to the 1800s, the idea of CSR was seen (Carroll, 2007). One may think that because it is dated so long ago, it doesn’t have an important impact today nevertheless, it is proven that Corporate Social Responsibility is a pathway for entities to self benefit as they are in the process of benefitting society.
Background to CSR - In this environment, the impact of behaviour, values and ethics on achieving a company's strategic vision represents a timely and valuable undertaking. This behaviour, often called Corporate Social Responsibility (CSR) is a new focus on ethical and social issues (Sen & Bhattacharya 2001). CSR leads marketers to the notion of both global and stakeholder responsibility, and an organizational system that begs for sustainability not just to outlast the competition, but to increase customer loyalty, presence in the global market, and a stronger unification with the political bureaucracies. There is a clear integrative framework involved that impacts the idea of sustainable marketing concepts (Maignan & Ferrell 2004). Indeed, at the same time, "culture" has changed, too; there is likely not a country in the
Foreign subsidiaries need to start with a well-planned and defined strategic plan if they are to succeed with their Corporate Social Responsibility (CSR) programs, taking into account value creation, risk management and corporate philanthropy as part of their strategic vision for the programs. These three elements are essential for creating a solid foundation to define CSR-based initiative, strategies and programs on. The most effective CSR programs implemented by foreign subsidiaries in the United States often include International Standards Organization (ISO) 26000 compliance, in addition to the creation and continual development of ethics self-monitoring systems (Turker, 2009). In addition to these factors, foreign subsidiaries whose CSR programs are designed to provide continual updates on the progress being made on key social programs and initiatives often are more effective than those that withhold information or only share it sporadically (Turker, 2009). Being authentic and transparent is critically important in creating an effective CSR program within a foreign nation as the differences in culture, perception, attitudes and beliefs must be taken into account (Deresky, 2011). Being attuned to cultural variations from their native nation to the
Corporate social responsibility has been one the key business buzz words of the 21st century. Consumers' discontent with the corporation has forced it to try and rectify its negative image by associating its name with good deeds. Social responsibility has become one of the corporation's most pressing issues, each company striving to outdo the next with its philanthropic image. People feel that the corporation has done great harm to both the environment and to society and that with all of its wealth and power, it should be leading the fight to save the Earth, to combat poverty and illness and etc. "Corporations are now expected to deliver the good, not just the goods; to pursue
In 1999, Adkins defined cause-related marketing as "activity by which businesses and charities or causes form a partnership with each other to market an image, product or service for mutual benefit" (p. 11). From the previous articles, the promotion of CRM activities has gained important attention to private organizations and nonprofit organizations. Hajjat (2003) describes cause-related marketing as marketing activities and funding programs that enable an identification of a profit organization’s identity with a nonprofit organization, good cause or important social issue. Ross et al., (1991) found nearly 50% of consumers reported they had made a purchase because of their desire to support a cause, most were willing to
Corporate social responsibility(CSR) isn 't a new concern. CSR is usually a managing strategy where organizations integrate sociable and environment concerns into their enterprise surgical procedures and relationships with their stakeholders. The necessity for established social responsibilities in addition to ethical frameworks in business has become a key top priority within our existing modern society. This attitude is supported by the fact that the number of probably the most well-known global companies have been integrating corporate social responsibility (CSR)
Corporate social responsibility is becoming a key initiative and an essential tool in the growth of multinational corporations and the development of third world countries throughout the globe. The two concepts can work hand in hand to provide benefits for all; however difficulties in regulating and implementing corporate social responsibility need to be overcome before effective changes can be made.
The recent fifteen years saw a dramatic increase of the corporate social responsibility (CSR) report. There were more than 3300 CSR reports in 2008 while the number of 2002 was less than 100. More and more companies especially some multinational corporations among the world are keen to proving the sustainability, in order to improve their corporate image and credibility (Adams, 2002). This essay will explain why there are an increasing number of companies are willing to make CSR report annually, and discuss whether reporting on social and environmental activities is equal to good social and environmental performance in reality.
One of the examples of how attitude towards CSR by multinational corporations has changed was raised by Lee, when he reviewed corporate governance codes and practices of Ford . He used two instances in the history of corporate actions of Ford with an interval of 80 years in between them. Keeping in mind the abovementioned Clark’s remarks on corporate accountability back in 1916, this becomes even more educational, as it shows a dramatic change in shareholders’ perception of their business as a service to the broader society.
Many social scientists and economists like Friedman (1917 NYT article); Visser (2010) and Karnani (2011) have been looking at the arguments for and against ‘Corporate Social Responsibility’. There are many different definitions of CSR but the idea behind it is that businesses contribute to the well being of society, as well as sustainable development by delivering environmental, economic and social benefits to society, not just economic benefits to the shareholders.
Long before H.R Bowen, in his book ‘Social Responsibilities of the Businessman’ propounded Corporate Social Responsibility as a desirable directive for prosperous companies; it has been long practised as a mode of charity and philanthropy as advocated by various religious and family values. The concept of CSR since then have been intricately connected with the values of good governance which aims to usher a socially inclusive positive society which focuses on addressing cultural impediments, social issues and environmental sustainability. As proposed by the United Nations Environment Programme, companies should be ethically responsible and should strive
Additionally, I will examine and evaluate the rationale for multinational corporations’ (MNCs) desire to utilise CSR and decipher where this force originates from, for example, stakeholders or senior employees. To add to this,
Corporate social responsibility is no longer defined by how much money a company contributes to charity, but by its overall involvement in activities that improve the quality of people’s lives. Corporate Responsibility has come up as a significant subject matter in the international business community and is progressively becoming a mainstream activity. There is mounting recognition of the momentous effect the activities of the private sector have on the workforce, clientele, the society, the environment,
The idea of a perfectly clear and all summative definition and concept of corporate social responsibility (CSR) has been a much deliberated and controversial one. So aged has been this deliberation that Votaw and Sethi (1973) depicted it as a brilliant term; which rightfully means something, but not always the same thing to everybody. The research of Marrewijk (2013, p.95) elaborated on the intensity of this unending debate among academics, consultants and corporate executives which results in creating, supporting and criticizing of different concepts. I believe corporate social responsibility are voluntary actions by establishments, enterprise or industries towards a specified region, individuals or society within its locality of operation that yields different forms of development or growth. Such actions usually have a positive effect on the enterprise.