Effective communication in practice
In this essay I will be analysing effective communication and reflecting on a personal situation that demonstrates this within a health and social care setting. There are many different types of communication, verbal, non-verbal, formal, informal, written and it can be shown through your tone of voice, thorough your facial expression, as well as the through your body language. The official definition of communication according to Oxford Learning Dictionary is, “the activity or process of expressing ideas and feelings or of giving people information” and I will be using the Gibbs reflective tool (1988) and its 6 stages as the frame work to break down the incident I was involved in and compare it to the
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By this point the patient had stopped breathing, I had pressed the emergency buzzer and ran to phone outreach whilst one of the nurses on my ward had started CPR and a nurse from the ward next door had pushed down the crash trolley. During situations like this it is hard to always insure that the patient’s dignity says intake, there is a lot that happens quickly, with urgency and as well as a confined space, as a result an output is often prioritised over making sure that patient in covered for example. However, the patient is constantly being reassure and we were running him through what was happening to try and lessen his panic in an unsettling and terrifying experience.
The first emotion I remember feeling when I realised the seriousness of the situation was shock. This was the first crash I had ever experience and as the shock began to pass I felt slightly panicked, there was an element of chaos that had erupted within minutes and everyone was rushing around in kind of a blur. I do however remember that any commands or questions that were being asked were being spoken calmly and with the impression that everything was in control, this was somewhat reassuring to me when I felt at a loss of what to do. When the outreach people came, the people that help the nurses
People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported.
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the
Communication is all around us. It’s the way we interact with each other in everyday living. Our senses have a lot to do with the way we receive communication, and even if a sense is impaired there are still ways to get the idea across to people.
Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.
The role of the nurse in the healthcare setting is to be supportive, informative, advocate and help patient through their treatment journey through the use of language- verbal and non-verbal.
The Association of Anaesthetists of Great Britain and Ireland (AAGBI, 2010) accentuated that when looking after a patient during anaesthetic care, the anaesthetic nurse must be competent in any circumstances for the safety of patient. On the case of Mrs D, there was an obvious need to communicate, so the anaesthetic nurse needs to be trained and encouraged appropriately (Mellanby, Podmore and McNarry, 2014). It is evident that the anaesthetic nurse needs to be confident enough when looking after patients to voice any concerns to the assembled team, regardless of how senior or intimidating they may appear (NMC, 2015). The anaesthetic nurse said that she communicated with the anaesthetists during this critical incident. Yet, the anaesthetists
On reflection I realise that the incident which happened to Mrs D could have been avoided and prevented if proper communication and multidisciplinary team work had been implemented (Mellanby, Podmore and McNarry, 2014; DOH, 2012; NMC, 2015). The outcome of an airway crisis can be influenced by the anaesthetic nurse as the anaesthetist does not work in isolation and therefore discussion of the potential alternatives should difficulty arise is vital (Mellanby, Podmore and McNarry, 2014). As with all aspects of healthcare, structured communication within the team is central to preparing for critical incidents (DOH, 2012). Furthermore, in this situation it is possible that the anaesthetic nurse was not experienced or confident enough to deal with
This assignment is centred on effective interpersonal interaction and good communication in health and social care which is achieved through the use of multiple communication methods and techniques and the analysis of how certain types of people think and communicate.
Evaluating the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.
Professional Communication is a very important element in the foundation for a strong health care system. Communication can also serve as a basis for basic health care administered. Communication is not only the one tool in health care in which we can control, but also what helps prevent the derailment in patient-healthcare professional trust.. Types of model that can help express how important professional communication is within health care is the movie titled, The Doctor. There are various examples in this movie in which the importance of professional communication is portrayed and supports the argument, as well. These types of examples and supporting data can also be found in real life testimonies of what type of situations can result from lack of professional communication in the health care setting. Communication teaches the importance in human-to-human contact that some hospitals and health care setting may lack due to the certain personality type that is more attracted to the roles of doctors. Professional communication should remain at the forefront of bed side manner and proper etiquette in the health care field and setting.
Describe strategies you gained from the course for improving outcomes of care and patient safety in the setting in which you are engaged in. Provide examples and rationale.
I was having a lot of thoughts and emotions while this episode was unfolding. There was of course the fear of the patient that everyone in the hospital was trying to hurt him, and there was also my fear that if he would not get his anti-seizure medications, he would seize in the next few hours and that would be my fault. I also did not like the response of my clinical instructor to the whole situation. Instead
My supervisor, one of the head nurses, hurriedly pulled me to the corner of the bleach white hospital room and directed me to put on gloves, an eye mask, and a face mask. I felt as if I was preparing for war as I put on all of the required gear. The sound of expensive shoes click-clacked down the hallway indicating the arrival of two doctors who rushed into the room and shouted out orders to the staff while pulling the doors to the room shut along with the curtains. Two doctors, eight nurses, an intern, and a dying patient squeezed into the already claustrophobic ten by fifteen-foot room. The machine monitoring the patient’s vital signs continued to beep incessantly as my heart rate accelerated. Throughout my internship, I had never seen a patient in critical condition until that moment. I remembered my teacher’s advice if we were ever in a situation such as this: take a few deep breaths and sit down if you feel like you’re going to pass out. In that
The top recommendations discovered while completing the work process analysis form were communication network, organizational productivity, and incentives program. Effective communications has a direct impact on patient care. The patient must have an open line of communication in regards to the care they are receiving. All healthcare members providing care to a patient should be on the same accord. Everyone must be aware of any and all changes occurring with the care of the patient. The patient should also be informed on all test results and given the opportunity to voice their opinions and concerns. Ultimately, the patient has the choice of which hospital will provide care for them. Baptist Memorial Healthcare must continue to strive to be