Emergency 911 Call Center: Article Analysis

Emergency telecommunications otherwise known as 911 dispatching is a fast paced and exciting work environment. During a twelve hour shift, the dispatchers never know what is going to occur, nor do they know when it is going to occur. Hours of boredom can be followed by minutes of sheer panic and terror. They deal with everything from domestic violence to medical calls, traffic stops to house fires. A 911 dispatcher doubles as a communications liaison for police officers, deputies, medical personnel, and fire fighters. Emergency telecommunications often known as dispatching can be broken down into four major categories: law enforcement, fire, emergency medical, and call taking/administrative.

Motivation in the workplace is very crucial for businesses and people. For most healthcare managers they have a lot of stress on them daily. As manager they provide leadership, guidance, and skills to their employees. Making sure the workplace operates correctly not only for the success as a team but also for the public. There are different ways motivations can affect us in a behavior standpoint. Quoted “Based on psychological and neurobiological theories of core affective experience, we identify a set of direct and indirect paths through which affective

With the passing of the Affordable Care Act, a rise in patient care was expected however there were several factors that weren’t expected. One such factor was the number of patients that had chronic illnesses that had been ignored for so long due to not having insurance. The care for these critically ill patients caused an increased strain on nurses and other health care professionals. The increased stress on workers caused them to consider an alternative career. Workplace stress is has contributed to an increase amount of depression and burnout in nurses, which caused a ripple effects of call outs, nurse shortage, and more burnout. Another factor that was not considered was the increased amount of paperwork that has been added. According to the new regulations of the Affordable Care Act, “190 million additional hours of paperwork annually” (heritage.com) has been added which inadvertently has reduced the amount of one on one patient time. This again, is another factor that will contribute to the burnout of the healthcare professionals.

upon nurses which might be expected to increase their work related stress and reduce the

A tangible example would be to recognise and practice the kind of activities that promote our own health and wellbeing so as to minimise the effect of workplace stressors. Chang, E., et al. (2006) concurs that workplace stress is a challenge for the nursing profession, and stress has a detrimental effect on our job satisfaction, mental and physical well-being.

In the ever changing world of healthcare, healthcare organizations in order to be the most efficient in their delivery of healthcare, streamline their organizational structure to stay competitive, while providing the best patient care possible. This process can place increasingly undue stress onto its staff resulting in nurses having to do more with less available resources which ultimately increases their workload, has them working longer hours due to staff shortage, which contributes to an increase in the nurse burnout rates. This eventually filters down to the patient’s level of care and means less time spent on each

With the increasing injuries and errors in healthcare facilities, strategies must be implemented to combat this the battle of nursing burnout. Many issues in healthcare are a result of overwhelmed employees as a result of increased caseloads and staffing shortages. Many nurses are not able to maintain a healthy work life balance and it’s necessary to resolve these issues if nurses are to provide quality care to the patients. Staffing and schedules must be catered to meet the needs of the unit and at the same time not leave the nurses exhausted and stressed. Vacations could be honored with better use of the float RN’s by using temporary staffing for chronic long term vacancies. Meetings should occur during the shift and not before or after. Incentives need to be given to those employees that engage in healthy activities such as healthy eating and exercise. Employee recognition should be increased and employees need to feel appreciated with things such as athletic event tickets, lunch vouchers, gift cards, etc. Many things can be done that are not costly to the

Employees are an important part of any organization and organizations need to treat them as thus. In the 21st Century, as a result of changes in the labor markets, organizations are more responsive to worker conditions and this might have resulted in the

According to the social determinants of health, “Researchers have identified a host of work dimensions which shape health outcomes”. Some of the factors mentioned are: Physical conditions at work and work pace and stress. It also states, “High-stress jobs predispose individuals to high blood pressure, cardiovascular diseases, and development of physical and psychological difficulties” (Mikonen & Raphael, 2010). This statement correlates to the complains that the PSWs have regarding their stressful work environment. According to a PSW on our floor, whenever there is a staff shortage, she feels very tired and stressed to try to finish her workload for that shift. In PNUR 203, we discussed stress and burnout in employees . Burnout is defined as a state of physical, emotional or mental exhaustion (“Adult Health”, 2012). Employees in the facility are getting burned out due to the vicious cycle going on. Employees are overworked that leads to exhaustion and results in them not reporting for work. In turn, the facility does not replace the staff and leave the staff to work with limited resources that ultimately goes back to the overworking and exhaustion of staff working. It is a cycle that needs to stop for the well being of both the employees and the residents of the home. I also observe employees getting into arguments with each other due to the stress of the

Did you hear about cops taking a suspect's phone and using it to find the dealer of the drugs?Officers should be able to take a suspect's phone to try and find somethings to lead to a new case.Officials should not be able to go through a suspect's phone.

Nurses who do not take care of themselves may be too tired physically and mentally to

The purpose of hospitals is to restore a patient’s health. Individuals who decide to pursue a career in the healthcare field have a desire to help people. When tasked with a responsibility of that magnitude, healthcare workers find themselves burned out and now tackling personal issues for themselves. To no surprise, three out of four nurses surveyed by The American Nursing Association noted the effects of stress and overwork as a top health concern (McHugh et al., 2011). It behooves hospital management to encourage employee enthusiasm. Determining the

There are numerous elements that contribute to stress in the healthcare setting. Nurses’ days are full of physical, mental and emotional demands. There are societal demands and workplace demands created by the shortage. These stressors can become increasingly overwhelming and if there is no stress relief, job performance can and will be hindered. When fatigue and stress combine there is potential for “performance decrements”. This can include diminished capacity to manage a specific level of workload resulting in errors in the delivery of nursing care. This can produce damaging effects on the safety and advantageous outcomes for both the nurses and patients. (Reese, 2011). Therefore, finding a balance between lowering stress levels of

According to Nelson and Quick the Yerkes-Dodson law is characterized by the idea that optimum stress leads to increased work performance (p.112). The law explains that a person will perform at peak performance level when healthy amounts of stress are introduced into their work environment. Stress is a mismanagement of energy in the response, or unique vulnerabilities in a person (Nelson and Quick, p.112). However, at points past healthy stress levels one should expect a diminishing return, as the individual are overstimulated and become emotionally exhausted. For instance, professional athletes are often expected to perform at this peak level of stress, thus producing high amounts of energy and performing at the expected levels. Individuals who do not experience stress stimulation often perform under expected levels and are often bored and not satisfied with work, which could result to distress. The positive stress ideology has been adopted by Genentech and makes them a staple in the work force for employee satisfaction.

Studies from different parts of the world made by different health organizations have showed that long working hours and pressured work lead to stress which affects the employees mentally and physically and leads indirectly to low productivity levels. Not only stress, but it can cause a lot more of health issues like extreme fatigue including sleepiness, poor concentration, and increased susceptibility to illness. These symptoms can a have a noticed effect on the general productivity of an organization.