Emotional Intelligence And Effective Business Communication

With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages

Effective interpersonal relations course has taught me several different tools I can use towards building better relationships with my co-workers and supervisors. I have made efforts of becoming a more effective listener in order to improve my communications skills. Previously I did not really like listening to some of the other co-workers I had but have had a more open mind and even taking criticism and in doing so I have built better relations with some of them.

The goal of college professors is to prepare students for life after college. Teachers commonly rely on presentations to teach students communication skills, but that is not enough because it only teaches an individual to speak in front of a group. Interpersonal skills are a required skill set to have an effective conversation with another individual, which makes interpersonal skills extremely important in the Business community. Interpersonal skills are important in the business community because an individual must be able to communicate effectively with their colleagues, and the ability to actively listen to clients. Teachers fail to teach interpersonal skills because it is taught by doing, not seeing. The only way students are able to

When I first registered for this course, I wasn’t entirely sure what it would entail. If I’m being honest the term “interpersonal communication” wasn’t one with which I was familiar with. Upon reading the syllabus, I feel that I have a pretty good idea of what I can expect to learn. For this course, my goals are to learn how to communicate more effectively on multiple levels, such as within my written communication and verbal communication in particular. It’s my hope that this course will help me think more critically about the ways in which we communicate, and how those communication efforts impact our daily lives. As my instructor, I hope to receive feedback from you on my work. It helps to know what went wrong in an assignment

My expectations about myself or my self-concept influences how I communicate with others around me. It is stated that “the term self-concept is a general term used to refer to how someone thinks about, evaluates or perceives themselves” (Mcleod, 2008). I tend to be someone that is very hard on myself, and often dissatisfied if I

Many of the interpersonal skills that a person, especially a supervisor needs to have to be successful in interpersonal communications within the workplace were covered within some

"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able

Self-concept is one of those things that I believe changes as you grow up and go through more and more in your daily life. I would like to say that I am a hardworking, kind and caring human, although I don’t think that is the person I used to put out in the world. Going through this life I have become hard and closed off to the outside world, not necessarily because I want to but instead because of the people and events that have shaped who I am. I am always striving to get past this part of my life and know that I will one day look back at all of the things that went wrong in my life and laugh because everything ended up being just right.

The author was given the task to explain emotional intelligence, and give two (2) example of the concept. Second, to examine, the concept of “emotional quotient” compared to traditional “intelligence quotient.” Third to suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce, as well as to speculate on at least two (2) possible consequences should a leader not possess emotional intelligence. Fourth, to explore the elements of emotional intelligence that leaders must be aware of to increase leadership effectiveness. Lastly, to recommend a strategy that the organization could undertake in order to improve the social skills of leaders within the organization and thereby

I want to address how this course has given me more of an understanding about interpersonal communication and how its help me effectively get my point across to those whom I am, communicating with while avoiding confrontation or even a simple misunderstanding due to comprehending a topic wrong. Besides, great correspondence will enable me to continue through prospective employee meetings, speaking with associates and also family and companions all the more unmistakably with understanding what others are attempting to touch on, through both their non-verbal communication and verbiage.However, a considerable measure of feeling in my discourse, offering a large number of thoughts, abilities, and general information.

1. At the start of this course, I wasn’t familiar with the concepts of interpersonal communication in an academic way. Now that I’ve been in the course, I realize that I was familiar with the concepts as they’ve occurred within my life, although these happenings didn’t have a name. Due to the fact that these concepts didn’t have a name, they weren’t fully acknowledged within my life. For example, I came into this course with a grasp of my conflicts and romantic relationship. I knew the necessities, my needs, his needs, and our areas that needed work. I also was having conflict struggles with my boyfriend’s mother and had what I thought was an understanding of the situation. However, I was struggling to navigate effectively within the

Self-concept is defined as a “subjective description of who you think you are” (Beebe, Beebe, Redmond, & Salem-Wiseman, 2014, p. 28). A few positive ways in which I would describe my self-concept to be are terms such as someone who’s athletic, caring, compassionate, dedicated, disciplined, empathetic, friendly, hardworking, humorous, a perfectionist, reliable, and trusting. As much as I wish I could define my self-concept regarding positive traits only, a few negative traits that define my self-concept include being insecure, shy, fear of failure and rejection, unable to take criticism without it being considered personal, being argumentative at times, being self-deprecating and being overly competitive. I believe the perceptions I have about myself significantly impact how I communicate with others, both positively and negatively. For example, because I consider myself shy, I know I am less expressive and verbal when interacting with others, which could be an issue when it comes to expressing essential opinions and honesty. I also defined myself as being insecure, which also affects communication with others. The reason why this is a concern when communicating with others is that rather than focusing on the conversation, instead, I am concentrating continuously on wondering what the other person is thinking about me as an individual and what judgments they are making at this very moment.

Like previously stated, self-concept is essentially how one thinks of themselves. If someone thinks very highly of themselves, are cocky, arrogant and narcissistic they may handle conflict very differently than

When selecting my topic for this research paper I reached out to a co-worker of mine, Michelle Choate. Michelle works in our Organizational Development department and is someone that I have taken communications classes from at St. Luke’s. For many years I consistently had employment evaluations that suggested that I had significant opportunity to improve my communication skills. Through the courses taught by Michelle, I was able to discover some characteristics about myself and implement her teachings into my life. I did not realize it prior to writing this paper but she has been a valuable asset to increasing my emotional intelligence. When selecting my topic I wanted to know, from her perspective, what topics in communication where

Interpersonal skills are critical in every life aspect of all of us, their correct use in the workplace may be critical to our success.