Faculty of Business and Management Faculty of Business and Management | BRITISH AIRWAYS SERVICEs, DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE | BRITISH AIRWAYS SERVICEs, DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE MUHAMMAD ALIYU 099119391 May 22, 2012 MUHAMMAD ALIYU 099119391 May 22, 2012 TABLE OF CONTENTS 1.0 INTRODUCTION
to high net-worth individuals, multinationals, manufacturing companies and conglomerates. Customer satisfaction, sustainable stakeholder value creation, professionalism and good corporate governance underline and mould the corporate and business strategy of the Bank. Zenith Bank Plc has a network of over 300 branches in Nigeria which are strategically located to satisfy consumers in respect of proximity and convenience for ease of transactions. It currently has about 3000 people in its employment
MANAGEMENT THEORY & PRACTICE Courtesy Stephen P. Robbins ORGANISATION THEORY AND PRACTICE What is an organisation? Organisation is a deliberate arrangement of people to accomplish some specific purpose. • Distinct purpose • Deliberate structure • Arrangement of people Changing Organisation Today’s organisations are becoming more • Open • Flexible
external markets were more stable and predictable and there was no real need for BA to adopt competitive strategies, being that there was little competition from rivals. There appears to be little in the way of strategy formulation and strategy implementation. This was mainly due to the established strategy and organisation environment remaining largely unchanged. Any change in BA's strategy would have developed in an incremental fashion, an almost natural
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CRANFIELD UNIVERSITY ELEFTHERIA DIMITRAKOU LEARNING FROM THE FASHION INDUSTRY: A STRUCTURED LITERATURE REVIEW CRANFIELD CENTRE FOR LOGISTICS & SUPPLY CHAIN MANAGEMENT MSc THESIS CRANFIELD UNIVERSITY CRANFIELD SCHOOL OF MANAGEMENT CRANFIELD CENTRE FOR LOGISTICS & SUPPLY CHAIN MANAGEMENT MSc THESIS Academic Year 2006-2007 ELEFTHERIA DIMITRAKOU Learning from the Fashion Industry: A Structured Literature Review Supervisor: Dr. Chris Morgan August 2007 This thesis is