Evaluate the Effectiveness of Diagonal Communication as a Management Strategy to Achieve Organisation Objectives

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

Communication plays a key role in organizations as it allows organizations to be able to work effectively. Employees in an organization also benefits by communicating with other members and feeling being a part of the organization. It is not possible for an organization to operate without any communication between various levels, departments and employees.

Most businesses use more than one way to communicate internally and externally. This is vital to running a business effectively. Without communication, information would not get passed on, information that is potentially needed to carry out tasks within the business.

One of the main purposes of communication in business is the flow of information. The essential information needs to pour constantly from top to bottom and from bottom to top. The worker at all points must be kept up-to-date about the structural purposes and other changes taking place in the business. A repair must be taken that no one would be misled. The material must spread the obligatory in the language he or she can know well. The use of tough words must be avoided. The correct material must reach the correct individual, at right period over the right person.

Communication is “the process of relaying information between or among people by the use of words, letters, symbols, or body language” (Cherry & Jacob, 2011, p. 381). Communication is a two- way process; the message conveyed by the sender needs to be heard and understood by the receiver. It is important for “leaders to communicate regularly and consistently with staff” (Shifflet & Moyer, 2010, p. 252). Some

Communication is holding an important role in an organization. It facilitates people in making decision and making the decision implemented in actions. Therefore, organizational communication is seen as a process of moment-to-moment negotiations among the members of fulfilling their needs as employees and the needs of the organization. They mention that the needs of the employee are including autonomy, creativity, and sociability; while the organization has to control and coordinate their employees to meet its certain goals. In Southwest,

Lateral communication occurring with management’s knowledge and support can be beneficial even if it does not follow the formal vertical structure.

Lateral communication (as known as horizontal communication) is a very informal way to communicate within an organization. Lateral communication allows organizational peers to open communicate with one another without having to go through middle or upper management first. Lateral communication allows employees to brain storm and encourage provocative thinking. This open door communication policy can be very effective in many different ways. As a result of this, employee morale will improve as employees feel valued. When employees are happy they tend to work harder for the overall betterment of the organization. Lateral communication with all its advantages can also have a disadvantage. The disadvantage will arise when a company’s

Diagonal communication occurs between individuals at different levels of the organizational hierarchy (Sullivan & Decker, 2009). Diagonal communications are frequent at Lone Tree Convalescent Hospital. As an example, a staff nurse may discuss an issue with the facility manager before discussing it with the director of nurses. Although this does not follow the official chain of command, these communications are considered acceptable and even encouraged. In a larger organization, this type of communication could result in conflict or difficulties resolving issues. Lone Tree, however, is a small organization and top leaders in the organization communicate frequently and extensively, minimizing potential negative outcomes.

Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver fully understands the transmitted information. Many problems and failures occur in organizations due to poor communication. Objective and goals fail due to misunderstandings in the organization. Effective communication provides a chain of understanding to all participants in the organizational framework. It promotes the flow of information both vertically and horizontally.

Proposal for a new communication structure is a major factor in an organization. Five concepts play a significant role in a successful communication within an organization setting. The concepts of successful communication are active listening, organizational culture, conflict resolution, key principles of human communication, leadership strategies, formal and informal communication. There is some corporate groups formal and informal communication structure within the organization. Efficient communication is the key to success within an organization that relates to organizational communication. In an organization, communication in all area is crucial for employees, and leaders, who know and understand the significant and how to

Personally, learning how to exchange information appropriately using both verbal and nonverbal forms between the messenger and the receiver will increase my aptitude to overcome communication barriers. Communication has evolved over the years with smarter technological resources for networking globally such as social media, digital apps, virtual communications and the “cloud” a place to store all business information that is easily accessible in the palm of your hands, any time of the day. Although the evolution of communication has changed in the 21st century of business today, the most practical way to connect with others is in a social setting is by sharing human experiences through personal narratives which help to facilitate discussions.

Indeed, practice has proved that those values provide the basis for decisionmaking at all levels of the organization – from senior management to the nonmanagerial employees. This paper addresses the issue of communicating

Communication is essential in all facets of an organization. It can aid in decision making, planning and conflict resolution. The ability to effectively communicate allows facilitation of relationships between superiors and subordinates; essentially this creates higher job satisfaction (Dogra, A., 2012). Open communication where employees have opportunity to voice their ideas and concerns, corelates to employees feeling a sense of value within the organization, which creates motivation (Dogra, A., 2012). Furthermore, in conjunction with these ideas, a sense of partnership and loyalty begin to develop between subordinates and superiors. The responses to this are typically seen in greater responsibility being given to the subordinate.

70% to 90% of the manager’s time is spent in communication irrespective of the type of organisation. This is because, within an organisation, a manager is responsible for handling vast amount of information. Therefore, a manager should have strong communication skills in order to select most significant and timely pieces of information and should be able to sort from the information pool and to disseminate information appropriately. Although the communication is not an easy process and therefore, most of the time, the managers are face numerous barriers and challenges to overcome the hurdles and to establish a natural continuous and appropriate communication structure within the organisation in order to communicate effectively from the subordinates (Seeger, Sellnow, & Ulmer, 2012).