Evaluate the Effectiveness of Diagonal Communication as a Management Strategy to Achieve Organisation Objectives

Effective communication is vital to the smooth running of a business and various methods of communication are used within a business environment to achieve this. Each form has various benefits to communicate effectively to their designated target audience. When communication is carried out properly it means the sender and receiver both correctly obtain the same information. Each

Communication is held for commanding orders to the employees. Its nature may be directive or non-directive. At this level the individual commands his workers to accomplish any particular task. It is held to build the relationship between business organizations and its services.

Communication is the foundation for sharing information between people to ensure that everything is understood and the correct action can be taken in a timely manner. Good communication is essential to complete the mission at hand. Without good communication to your chain of command it makes it impossible for your leaders to communicate to their superiors about problems or issues that you or others may be having. The (National Joint Committee for the Communicative Needs of Persons with Severe Disabilities, 1992, p. 2) defines communication as "Any act by which one person gives to or receives from another person, information about that person's needs, desires, perceptions,

Most businesses use more than one way to communicate internally and externally. This is vital to running a business effectively. Without communication, information would not get passed on, information that is potentially needed to carry out tasks within the business.

Without organizational communication, it would be extremely difficult to know what an organization stands for, why it exists, who its customers are, how work is completed, who has authority over others and so on. “Organizational communication serves as the glue that holds everything together while, at the same time, acting as a magnifying glass by making this clearer” (Hartzell, Sherri;, 2003-2015) What this means to me is that, be clear, and have everyone on the same

Communication is “the process of relaying information between or among people by the use of words, letters, symbols, or body language” (Cherry & Jacob, 2011, p. 381). Communication is a two- way process; the message conveyed by the sender needs to be heard and understood by the receiver. It is important for “leaders to communicate regularly and consistently with staff” (Shifflet & Moyer, 2010, p. 252). Some

Lateral communication occurring with management’s knowledge and support can be beneficial even if it does not follow the formal vertical structure.

Diagonal communication occurs between individuals at different levels of the organizational hierarchy (Sullivan & Decker, 2009). Diagonal communications are frequent at Lone Tree Convalescent Hospital. As an example, a staff nurse may discuss an issue with the facility manager before discussing it with the director of nurses. Although this does not follow the official chain of command, these communications are considered acceptable and even encouraged. In a larger organization, this type of communication could result in conflict or difficulties resolving issues. Lone Tree, however, is a small organization and top leaders in the organization communicate frequently and extensively, minimizing potential negative outcomes.

Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver fully understands the transmitted information. Many problems and failures occur in organizations due to poor communication. Objective and goals fail due to misunderstandings in the organization. Effective communication provides a chain of understanding to all participants in the organizational framework. It promotes the flow of information both vertically and horizontally.

Therefore, effective communication within an organisation is essential for the successful exchange of information between staff in both formal and in formal contexts. (Buchanan 2016, p. 287; Daaneci-patrau 2011, p. 489). Organisations group employees according to their position in the company and the work they perform. An organisational chart identifies the chain of command in the organisational structure and indicates the direction of flow for communication between employees (Pride, Hughes & Kapoor 2015). Essentially, written communication is used in organisations to provide staff with important information, detailed instructions, formal requests, and to provide feedback (Daneci-Patrau 2011, p. 490-

Vertical internal communications is a hierarchical structure that occurs within a formal organization and communication takes place from the top of the organization down to each level until

Organizational communication began to arise in industrial businesses in the 20th century, analyzing the communication channels and the ways that information flows inside an organization (Cheney, 2007). Nowadays, every kind of business activity bears upon communication and functionality depends on competency of managers and employees to communicate efficaciously (Clausen,

Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world

Communication is the transfer of information in either a written or verbal form or by pictures. Managers spend a lot of time receiving different kinds of communication and analyzing the information and then passing forward the necessary information to others. This can be done either informally or in a formal setting.

Basic elements of communication must be meet to have success. Great communication is the key in creating a more connected system for the administration managements. Karl Weick defines the organizational process as, “A method to resolve ambiguities’ through the collective processing of information” (94). Any agency, firm, police, court or correction must use this method to define their system of communication. Management has the duties of setting boundaries and rules for communication. This will allow them to function effectively and meet their organizational goals (Stojkovic, Kalinich, and Klufas).