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Evaluating Retail Stores

Decent Essays

Evaluating two successful stores and two unsuccessful stores

The retail industry is extremely competitive particularly during the current economic conditions when customers have limited spending power (Bloomberg, 2009). Therefore, it is crucial that the business owner assess all of the factors which determine the profitability of a store. Since the financial figures are unavailable for all of the different outlets, the success of the store will be assessed using the same physical factors which can be observed; location, client flow, employee cost, pricing, inventory levels, marketing strategy and customer service. To evaluate what makes a store’s performance good, two successful and two unsuccessful stores will be looked at and the same …show more content…

Since they have no marketing strategy including a website they rely on word-of-mouth and customers loyalty. In order to increase their customer flow they will need to implement a marketing plan to get customer communication. Secondly, they employ five full time employees, due to the low activity this is unnecessary and should be cut down. The store keeps all of the carpets in-house meaning high inventory levels equivalent to hundreds of thousands Singaporean dollars. As a result this means that profits are tied down, as well as there is a high risk of damage and theft of the carpets in addition the taxes and insurance will be higher than if they had lower inventory levels (Byrd and Megginson, 2009)

Charles&Keith Gap Quereshi’s Board Games rejuvenate
Location Top floor at Centre Point
No of stores 24 1
Customer flow 150 week–200 to 250 weekends Most days no customers
Marketing strategy Extensive marketing programme, with loyalty program No marketing strategy – not even a website
Inventory levels High inventory levels
No of employees 7 full time 5 employees full time
Products sold Shoes and bags Exclusive hand knotted carpets, service and maintenance of carpets
Price of goods Approx 40 SGD Most carpets valued over 10 000 SGD
Customer service Only exchange Can exchange carpets if in good condition even after a few

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