Executive Summary: Kai Technology Essay

The United States Air Force manages a global network supporting over eight hundred thousand users (Gibson & Fair, n.d.). Administering a network on that scale requires an organized approach to providing IT services to a vast customer base. Information Technology (IT) Service Management is the framework and imbedded processes by which an IT organization both manages the services it provides and delivers those services to customers (Drogseth, 2015). The Air Force utilizes the Remedy system to automate Service Management functions for its enterprise network. Remedy provides the various system users with multiple features to streamline and optimize their respective Service Management functions to include the Network Help Desk (United States, 2014). Without

• Technical support – For all aspect of IT emergency problems. They can restore the entire system or individual aspects or elements.

Having the documentation available helped the Disaster Recovery team kick off the process to restore the organization to operational status.

Mail servers handle the receiving and sending of e-mails within a network. Database servers host databases that users access with applications and other servers. In order to ensure protection of this domain, proper maintenance should be implemented, which includes; removal of unnecessary services and protocols, not using default passwords, regularly scheduled patch and updates, configuration of firewalls.

Security in computing is the act of detecting and preventing unauthorized access to your computer or computer system. This can be done in many ways but is predominately done by security tools, maintaining a computer system is keeping its security definitions up to date and keeping the security update and updates in general up to date, there are more computer viruses then people in the world and there are viruses being developed and distributed on a daily basis, because some of the viruses released that get released can be fatal to computer systems anti-virus companies try to release updates on a daily basis to counteract the effects of these viruses. This is why computer maintenance is essential in a computing network.

UNIT 9 P3- EXPLAIN the key components required for client workstations to connect to a network and access network resources

Network switches are deployed throughout the enterprise. They are used to distribute data and provide LAN connectivity to end users. Without the network switches, systems will not be able to communicate with servers and applications. All devices are managed. Managing network devices is critical to any organization. It allows

Support can also be found on the internet by use of a search engine. In my role i would access these service via our control room.

Network protocol communications, network connections established by host computer, network routing information, information about computers

Proactive System Security and Networking Monitoring ensures your office network infrastructure provides your firm and employees the most reliable continuity of your business activities, reducing the amount of downtime and lost revenue each year.

Documentation is a core aspect of the implementation process because it can help the organization with future repairs or changes to the system. Documentation is important because it explains the system so the IT personnel in charge of maintaining it can understand how it works and how the components interact. Documentation can be classified as system documentation, program documentation, operations documentation, and user documentation. Documentation needs to be planned and conducted at the same time the project is being created. Especially in web applications like the one Mastec is creating, where the documentation is linked to certain information like in the case of user documentation. Users may need help while on a web page because they need to understand how a specific feature works. Trying to add this information later on when the project is completed can prove fatal because it can introduce new errors on the system.

The current architecture of the Riordan Manufacturing Company Inc. Wide Area Network and network security in place requires updated documentation. The purpose of this paper is to gather the existing information into a single format and evaluate the WAN and security documentation for an executive overview.

Our Solutions site at Rapid City, SD has approximately 300 employees who are based out of this location. The site servers as the primary location for the AS Preneed business, but also houses the Sales team for the AS Connected Living – EPS. Due to being the single site within AS Preneed the business applications are highly compartmentalized within the location and require Desktop Technicians who are highly familiar with the environment too provide prompt support.

The range of IT management and infrastructure services encompasses service and help desk services to single-point-of-contact assistance; data center services, network and server monitoring and support; equipment procurement, configuration and maintenance, as well as asset tracking and installs, moves, adds, and changes for a wide range of devices.

Alternative 2: Pagoda can choose to outsource the online help desk service to the New Delhi firm and hope that the transition is seamless and goes unnoticed to their customers. Outsourcing the online help desk services will free up more time and money for Pagoda to put towards updating their equipment software to ensure that they remain a state-of-art business, as well as staying ahead of their competitors in the industry.