Cu1530 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

709 WordsDec 24, 20123 Pages
1, 1.1 People communicate for many different reasons. They can consist of portraying emotions, pain or opinions. Communication between colleagues is essential to the continuity of care for the service user, and the staffs are aware of the current needs of the service user. Communicating can resolve conflict, avoid cultural misunderstandings, solve problems & develop good relations with others. 1, 1.2 Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people…show more content…
Indian people are quiet and reverent they don’t use gestures like Italians 3, 3.2 Not making communication aids available or checking they are working, a noisy environment, not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture, a lack of privacy, an uncomfortable environment e.g. lighting, temperature, different language, use of jargon. 3, 3.5 There are a number of services that can be accessed to support communication. These include: • Interpreters • Translators • Signers • Advocators There is also a range of specialist equipment. These include: • Induction loops • Braille embossers and printers • Makaton Each local government body should provide Language Support Services, which will include British Sign Language interpreters, deaf blind interpreters, lip speakers/readers, and note takers. These services can be utilised by educational and health services through a booking system. Each local authority educational department also has access to a team of support specialists including speech and language therapists. Support can also be found on the internet through various specialist websites, including: • The British Deaf Society • The National Blind Children’s Society Support can also be found on the internet by use of a search engine. In my role i would access these service via our control room. Local health clinics and

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