listened to supported and understood is what I am for a deputy manager. Listening to each other and having patience with each other is very much part of how I run my team. Remembering what our shared values, goals, responsibilities as well as understanding how we as a team can successfully fulfil our roles is crucial. This helps to resolve conflict, and encourages respect for each other’s role and how hard we all work for our client’s satisfaction. “The Solution-Focused approach aims to help individuals, teams and organisations to break out of vicious problem-cycles and develop constructive, customised solutions.” Focus on Solutions (2017). Having a shared set of values which each team member not only agrees with but also has input …show more content…
Understanding that problems or unexpected issues that arise does not mean failure or a shortfall, it is an opportunity for my staff to show how adaptable they are and how well they problem solve. 6.2 Provide feedback on performance to: ( A) Individual: I meet with my team on an individual basis regularly. Through my discussions with my team member and from feedback from their team, other colleagues and most importantly the client, I am able to make a well informed decision as to how my staff member is performing and if there is any discrepancy between what they feel is happening and what really is. I then am able to identify my staff member’s success which is always pointed out to them, and they are thanked and encouraged to keep up the good work, as well as areas which need more training or effort. My staff member will always be encouraged to be honest, and to never hide anything they feel has let the client down or the team. I stress the importance of this always. When a staff member has offered their own opinion on what I feel is their performance, I always encourage them to be active in how they can keep up their high standards of working or to offer solutions to any problems they feel is stopping them performing to the best of their ability. We then will draw up a plan of action which details their successes and offers advice and provides assistance in helping them overcome any issues or problems they have. This is reviewed regularly. The
Good communication and team work is essential in all aspects of my job, and requires some basic rules, such as: Objectives within the roles and responsibility, and objectives of the job, being able to make decisions, sharing information and knowing when it is necessary and when it should be kept confidential. Also, being able to resolve conflicts is a big part or working partnerships, as not everyone is going to get along with each other and sometimes people need to just be able to listen and come up with a compromise. It is all about delivering good quality social care to the clients, whilst maintaining strong working relationships. With
It gives the opportunity to provide structured feedback and reflection and recognise ay achievements as well as identify any performance issues.
As a registered manager it is imperative that myself and the staff team continually develop and improve our knowledge and skills. This can be achieved by building and maintaining positive working relationships by offering systems to enable staff to feel supported. There are various ways that this is achieved such as:
Clear responsibilities and roles, the structure of the team, job descriptions, competencies, accountabilities, resources, tools and equipment should all be provided. Problem solving, communicating, managing conflicts, tasks, planning meetings, performance evaluation, managing change and decision making should follow clear procedures ensuring effective team working. Positive relationships, mutual respect and trust, continuing support and inclusion, valuing diversity and listening to feedback can overcome challenges to effective team performance. A strong credible leader with clear expectations can also overcome challenges to an effective team.
Choosing a topic and problem for a signature assignment which is very close to a research topic could be a hurdle. It requires good literature review which is derived by tapping and evaluating previous researchers’ efforts and expertise. A potential research study on “Conflict Management Styles among Corporate Executives in Developing Countries – Nigeria a Case Study” is considered for a signature assignment. Conflict is inevitable and exists everywhere. In organizational system, conflict and methods of conflict management influences different groups (employees, management team and executives).
Communication within the work setting is paramount to the smooth effective and efficient running of any business or practice; misunderstandings cause resentment and low morale of the workforce which leads to low customer satisfaction and ultimately a drop in popularity, production figures or in this instance the number of children attending the setting.
This enables the staff to also reflect on situations they have encountered and decide if it could have been handled differently or if they would do the same different, people have different ways of handling and looking at situations so sharing helps us all learn from
Communicating effectively is important so that the staff, patients, and the family know what is going on. I know that trying to communicate with someone and not being able to understand them can be frustrating. In an environment that is already stressful that can cause high tension. It is important to keep the team communicating effectively so that it benefits the group in a positive way. I can assist in this communication through positive input. Solving problems is important when a group is together with a person who is need of assistance. We have a lot of new staff coming in I try to resolve them being lost and not knowing where things are by trying to communicate effecting where everything is.
Share information, experiences and give and receive advices and guidance.it is to create a positive influence on staffs professional work resulting from the relationship.
As well as challenges and solutions mentioned above, as deputy manager I ensure the teams objectives and goals are clear from the start. By empowering and supporting my staff members I am able to motivate and encourage them to meet their own work objectives, in turn meeting the overall objective of Autumn Lodge. Expectations and objectives are given during the interview and induction process. In order to overcome the challenges to effective team performance team members should have commitment, a positive attitude and an open mind. I always try to:
prepared to be patient, attentive and understanding of others. Practice “generous listening” – listen for the honourable intent behind the coaches words. So if someone has strong passion which is displayed through frustration recognise the passion and the good intention the coachee has behind his or her words.
In this case study we will be analyzing a conflict between coworkers from "Not on My Sabbath" by Joy Koesten. The situation involves a woman, Joan, who has been highly successful in the agency in which she works. A problem arises between her and her coworker/superior, Sue, who is seemingly jealous of Joan's quick success. Sue ends up making a change to Joan's job description that conflicts with her religious practices. We will be analyzing their goals, styles, tactics, and approaches to this conflict.
This paper explores the importance of team communication and the various avenues available for effective
As we take a look back on how well we feel our company is doing we must take a look at each individual function of the company. We are seeing teams that are preforming very well and this is exactly what a company wants to see. On the other hand, we are seeing some teams that are struggling in the completion of the tasks that are expected to be completed on a certain time frame. A company is like a machine and we make this machine work. When one part of the machine is not functioning the way it should or as we expect it to function, it hurts the entire process of the company’s main goal. After attending the manager’s meeting, we have established that some of our managers are in need of some type of assistance to help aid their teams’ ability to produce better.
For many decades now, managers have been exploring the aspects of conflict within the workplace. Conflict can arise from many components of the workplace but if managed correctly, conflict can have a positive output. In 1994 the new development of strategic negotiation framework by Walton and his colleagues was completed. The aim of the framework was to adopt employment relation strategies that minimised conflict among the workplace. According to Sarina and Wright, 2015”the strategic negotiations framework offers significant utility for understanding the strategic choices and institutional constraints faced by management in pursuing various employment relations strategies”.