Final Project It 284 Handling Difficult Customers Essay

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

Benlow points out, "being a customer means being driven by simple and personal desires… and ultimately demanding that those desires be met" (141). When being a customer you are always right, the process will be shifted for your individual desire, you use the quickest/easiest route, and you are encouraged to be passive. When being passive, "we pay for someone else's work,

As stated in this case, the customer services business has grown doubled in the past five years as the advancement of technology allowed employees to investigate most software and hardware system faults from the center through remote monitoring. However, as the business grows, there are possibility of increasing work load and pressure that causes the rise of those negative feedbacks from both customers

The solution to this problem of customer service was to let women handle the telephone operations switchboard. Emma Nutt was the first woman hired as a telephone operator and she was a success, “ [She] was patient and soothing and spoke in a cultured voice. She was such a success that women rapidly replaced boys.” (Landrigan) Also it is important to keep in mind that “Nearly a century after Nutt first connected a call, switchboards remained almost entirely staffed by women.” (Latson) Merely hours after Nut was hired her sister was hired alongside with her. The it became a boom of women in this workplace field.

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

I believe that customers can be right, but most of time it’s just them complaining about something. Nothing makes me more upset or unhappy whenever a customer leaves the building thinking they know the entire system and how they think world somehow revolves around them. The customer is not always

In irritated customer circumstances, and in interpersonal struggles in general, the first reaction is to go into defense mode. The best approach when encountering angry customers or annoying people is one of empathy and the realization is that you might do the same in their shoes. Cockerell stated in this

ALWAYS aknowledge the customer when they are in your sight. Even when they are not approaching the cashier window. Ask them if they have been helped, say hello, or is there something I can help you with.

The final issue one might face while dealing with customers, are with the ones that

Dealing with difficult customers – a number of factors must be considered when dealing with difficult customers. The problem must be clarified; this will then allow the HR practitioner to identify solutions to solving the problem. Pros and cons need to be weighed for each option and the outcome implemented.

When salespeople and customers cannot communicate with each other, it leads to frustration on both sides. For example, I’ll give you a hypothetical situation here. Let’s just say I’ve had a really rough day because I lost my longest snap streak, and my teacher wouldn’t round my 75 to a 90, and when I got home and flipped the tv on those Humane Society ads started playing, you know, the ones with all those adorably sad animals with “In the arms of the angel..” playing in the background. So after having this sort of a day, I turn to my favorite comfort food, authentic Mexican street tacos. Let me point out here that although I do love the study of linguistics, my Spanish abilities are limited to Hola, Gracias, and Taco. So let’s say this time around, I decide to go try the new taco truck in town. Since the couple who owns this taco truck is so new to the United

At the beginning of this assignment I recorded that I had very low confidence when interacting with customers, as the assignment progressed I saw my confidence improve as I started to respond more personally with the customer. The way I personally improved my confidence was responding to the customers in such a way that I received positive feedback; this helped me improve a lot as it gave me an idea if I was performing my job correctly or not. True confidence is firmly planted in reality. To grow my confidence, I found it important to do an honest and accurate self-assessment

Making better customer service, not surprisingly starts with understanding your customer. It 's very difficult to make a terrific customer service environment where customers only have one way to contact the business, spend a lot of time on hold, and then do not get satisfactory answer when the call finishes. Understanding by itself is not enough, though; since the customers ' needs are understood, it 's time to get together with the customer service team and figure out just how to address the points brought up in the understanding of the customer (Babin et al., 2015).

“Look I am the customer and it is your job to give me what I am ordering”

Secondly the push and aggressiveness with which some customers present their queries could be insulting and frustrating but I have learnt that it is possible to tactfully calm the customer and make them feel confident in you as a service provider and settle the issue professionally. Customers like to feel they are in good professional hands and that their queries will be dealt with effectively.