Final Research Paper: Southwest Airlines

2179 Words9 Pages
Final Research Paper: Southwest Airlines
Melinda Haas
Axia College of University of Phoenix
MGT 245 Organizational Behavior
Jack McCann
February 11, 2007 Southwest Airlines embodies the best that a large company can be. The structure is designed to allow quick action and support of its large body of employees rather than complete control and bureaucratic red tape. It is widely recognized as one of the most desirable places to work and is constantly emulated by its competitors, not to mention other business not in competition. It is an entity that holds its employees in the highest regard, even above its external customers. Its culture is unique and strong and based on love and respect. Even after its current leaders are gone, the
…show more content…
To Our Employees: We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. (Southwest Airlines, 1988)
The Culture Committee was formed in 1990 to perpetuate Southwest's culture. These are about a hundred employees that tell the stories of Southwest to remind everyone where they have been. These are volunteers who are not paid for their efforts and just passionately believe in continuing the culture at Southwest.
The spiritual culture of Southwest includes treating everyone with love and respect. The organization as a whole wants to be part of something important and wants to help people when the need arises. The basic tenet of Southwest, to make it possible for everyone to be able to afford to fly, is part of the important vision that Southwest's employees are invested in.
Everyone that is a member of Southwest feels needed and loved by the rest of the company. There are countless stories of employees and customers who have felt the love and benefited from the
Get Access