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First Response Security Mission Statement Analysis

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First Response Security Services provides security systems, patrol, and guard services to customers in the areas surrounding Portland, Oregon and Seattle, Washington. The mission statement for First Response Security Services is as follows: “First Response is the professional hands-on security company to provide On-Site Security Services to your location. Our reputation has been built around raising the industry standard and creating a service catering to each client’s specific needs. From the hiring process to the client relationship, we take pride in our ability to exceed our client’s expectations and surpass the services of our competition. With each new account, we create specific post orders with the development of an in house training …show more content…

First Response claims to be “dedicated to the art of security,” always striving to exceed client expectations. They offer a dedicated account manager/client contact for personalized service and guaranteed follow-up for each customer. Whether “hiring an employee, signing a new contract, or writing site-specific details,” First Response insists everything that they do is done to ensure customized service and customer satisfaction. The remainder of the mission statement focuses on the company’s professional reputation, telling customers “it was not done overnight, but through years of continuous growth and adaptation of both security the market and our client’s expectations.” The website mirrors that statement citing 20 years of experience in “unmatched service” and a “stellar reputation” in the local community. The mission statement of First Response Security Services does reflect the goals and objectives found on the company website. The mission statement could have been more concise and better written, but ultimately their mission statement clearly answers the question “What business are they

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