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Flatbush Community Environmental Analysis

Satisfactory Essays

The environment of an agency which includes the community, physical set up and front line staff are key components factors which has a great influence on client accessing service from an organization. The organization where I currently work is located in Flatbush which is a large community located in Central Brooklyn that consist of several neighborhoods. The residents in Flatbush are very diverse. To this community we provide comprehensive clinical treatment, evidence-based prevention education, harm reduction, care coordination and mental health services for individuals who are with chronic illness including HIV. Flatbush neighborhoods is home to the largest group of people living with HIV and account for a substantial amount of newly diagnosed cases among Blacks and Hispanics. To ensure we are meeting our mission and the needs of the community HIV screening alone with other STI screenings is routinized across the agency. We have a mobile unit in the community that brings the service to transient clients and those who cannot come to the office for whatever reasons. Also, we conduct street outreach and events to inform members of the community of our services. …show more content…

The environment is rich with cues that maybe very influential with ultimate satisfaction on service. In my agency these are some of the things we have done to make the environment engaging and welcoming. We have an internet café in the waiting area where has access to computers to conduct job search, build resumes or apply for housing while they wait to be seeing. Our waiting area is set-up similar to a Livingroom with sofas that are comfortable and allows personal space. There is a small refreshment area where clients can help themselves to coffee, tea or water. Also, we have words of inspiration on the

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