The environment of an agency which includes the community, physical set up and front line staff are key components factors which has a great influence on client accessing service from an organization. The organization where I currently work is located in Flatbush which is a large community located in Central Brooklyn that consist of several neighborhoods. The residents in Flatbush are very diverse. To this community we provide comprehensive clinical treatment, evidence-based prevention education, harm reduction, care coordination and mental health services for individuals who are with chronic illness including HIV. Flatbush neighborhoods is home to the largest group of people living with HIV and account for a substantial amount of newly diagnosed cases among Blacks and Hispanics. To ensure we are meeting our mission and the needs of the community HIV screening alone with other STI screenings is routinized across the agency. We have a mobile unit in the community that brings the service to transient clients and those who cannot come to the office for whatever reasons. Also, we conduct street outreach and events to inform members of the community of our services. …show more content…
The environment is rich with cues that maybe very influential with ultimate satisfaction on service. In my agency these are some of the things we have done to make the environment engaging and welcoming. We have an internet café in the waiting area where has access to computers to conduct job search, build resumes or apply for housing while they wait to be seeing. Our waiting area is set-up similar to a Livingroom with sofas that are comfortable and allows personal space. There is a small refreshment area where clients can help themselves to coffee, tea or water. Also, we have words of inspiration on the
Before a client session starts it is important to make sure that the facilities and environment are chosen carefully. The practice room should be safe, clean
It is important to provide a welcome and supportive environment as the individual is likely to be feeling anxious and scared about the new environment and the new people they will be meeting. Staff and service users should provide a relaxed environment and ensure they are not overcrowding the individual or throwing to much information at them all at once.
Flatbush Tenant Coalition (FTC) is an initiative of the Flatbush Development Corporation (FDC), a nonprofit organization that provides an array of support services for the Flatbush community, including preserving and protecting affordable housing, business attraction and retention initiatives, immigrant family services, and youth services. It was formed in 1975 by tenants and homeowners who sought to address the physical deterioration of the neighborhood.
Brownsville, Texas is a historical place in U.S history, it’s been in numerous battles and has memorabilia scattered all over. Brownsville is a home and a passage to thousands of unique birds that migrate to and from South America when seasons change. Brownsville is now home to Space X, an organization that sets to create history by landing on Mars. It’s home to companies like Texas LNG, that transport fuel all over the world from Brownsville. So why is Brownsville so ugly? Why are there piles upon piles of trash everywhere I look around my city? Why do the people of Brownsville liter everywhere like it’s no big deal? As a proud citizen of Brownsville, Texas, I feel ashamed seeing my city like this.
One needs to put themselves in the shoes of the service user and their carers when you think about the building / environment.
Section 1 – Understand the factors that affect an organisation and the customer service role
know what they look like, what their venom does, and what action to take if bitten. There are four types of venomous snakes in the area; they are all classified as Pit Vipers: Copperhead, Cottonmouth, Timber Rattle Snake and Pygmy Rattlesnake (Powers, 2014). Ticks, brown recluse spiders, and black widow spiders also pose potential health threats to members of the community (“Tennessee”, 2007).
Recently, the environment issues are becoming more and more serious. The increasing of greenhouse gas emission and pollutions lead to many environment problems related to climate change. The climate change impact our urban life in many aspects. As the biggest metropolitan area in US, New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area has a population about 19,831,858 by year 2012 (U.S. Department of Commerce, US Census Bureau, 2012) The population has been increased by 1.35% since 2010. The increase of population again increase the consuming of resources and increase the carbon dioxide of the statistical area which aggravate the global warming. At this moment, planners and government should take the impacts from climate change that will be critical concern to our area into consideration and applying a climate change management planning policies.
1. Economic Environment – An organisation needs to consider what money is available to spend and this will depend on the current climate at the
Bright, yellow police tape with bold, black letters spelling the word “Caution” blocked off the corner right next to Subway. White outlines curved to form the shape of a body and pieces of shattered glass littered the floor. The picture in front of me looked like a crime scene right out of CSI or Law and Order; however, I just kept walking with my dad down the block because it was nothing new in Flatbush, Brooklyn. Just like the crime, the smell of weed and boys on the corners were common, so common that I grew up thinking that it was part of growing up. However, after thirteen years of living in Flatbush, I have to think hard to remember events such as these. Honestly, it is never the first, second, or even third thing that comes to mind when
Services are provided by highly qualified, cooperating with each other, mutually respectful and stable staff,
This paper is about the evaluation of the 10 essential Public Health Services and how they can be helpful in the prevention of HIV in communities across the nation. In addition, the paper depicts how the Chicago Department of Public Health (CDPH) has been able to incorporate the 10 essential public health services in its fight against HIV disease. The paper will discuss the assessment of the HIV disease situation in Chicago neighborhoods; policy development by the Chicago Department of Public Health and the assurance that solutions to priority problems are based on scientific evidence. Furthermore, the interconnection of the various essential public health service in the prevention and treatment of HIV and the support the department has for the families of their resident that are afflicted with HIV virus will be discussed. Finally, an inferred conclusion will be drawn from my research about the efficiency of the Chicago Department of Public Health and their incorporation of the 10 essential public health functions in their services to those HIV-positive residents in the city of Chicago.
Retailers and also the welcome trade recognize this okay and take a look at to supply an environment that makes a positive client expertise and offers 3 vital attributes: comfort, safety, and amusement. These attributes square measure equally vital in tending additionally.
After gaining this information about how my community was affected, I decided there needed to be more awareness drawn to the existing organizations in the areas I served that addressed or worked on community health initiatives. I began contacting with local organizations to see if they might be interested in partnering with my organization on already organized events in order begin to combine efforts and to let community members know of services in their area. The event we hosted was in the form of a community event
* With the help of CRM along with recognition of the customer providing personal services was also possible. This helps in tailoring the experience according to customer needs and creating a long term relationship. For eg. Rooms can be pre-assigned and prepared according to customer preferences.